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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,074 Reviews
Call Service Center (907) 202-9778

1,074 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 02, 2023

Dealer recommended maintenance services that are not required and only served to make them more money. More

by LANGMEISTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Curtice
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Nov 06, 2023 -

Lithia Hyundai of Anchorage responded

Hello Langmeistr, Thank you for your review. Your trust means everything to us, and we want to assure you that our recommendations are made with your best interests in mind. We only recommend services that are intended to prevent more significant problems down the road and potentially save you money in the long run. These recommendations are optional, and our priority is to provide you with information that helps you make informed decisions about your vehicle's maintenance. If you have any questions or concerns about the services we suggest, please don't hesitate to reach out. Your satisfaction and peace of mind are of utmost importance to us, and we're here to assist you. Best, Matt Dean - Service Manager - 907-762-5131

November 02, 2023

I took my 2009 Santa Fe in for a service recall. Kevins explained the procedure and how long it would take and that I would have to come back if the recall applied to my vehicle. He directed me to t More

by Zena
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Lithia Hyundai of Anchorage responded

Hi Zena, Thank you for sharing your experience with us. We appreciate your trust in us for the service recall on your 2009 Santa Fe. It's great to hear that Kevin explained the procedure and provided you with clear information about the process. Our waiting area with complimentary coffee, tea, water, and free WiFi is designed to make your visit as comfortable as possible. We're pleased to know that the inspection of your vehicle has been completed, and we're in the process of ordering the necessary parts. Kevin's assistance with the high mileage service and scheduling it alongside the recall service is a great convenience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction, and we appreciate your support. Thank you for choosing us for your automotive needs.

November 01, 2023

Great sales staff, not impressed with service shop. Detail on vehicle was poor at best and the mechanical work not fixing what is wrong. We live on the kenai and have a 3 hour drive up to get fixed. More

by CJMAC9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is lovely to hear you had a positive experience with our sales staff, but I'm truly sorry to learn about the issues you've encountered with our service shop. Your concerns regarding the detailing and mechanical work are taken seriously, and we will address these matters internally to ensure improvements are made. We understand the inconvenience of a long drive for service, and we want to make sure it's worthwhile. If you'd like to discuss your specific concerns in more detail or if there's anything we can do to make things right, please don't hesitate to reach out to us through the number below. Your feedback is essential in helping us improve, and we hope to provide you with a better experience in the future. Best, Matt Dean - Service Manager - 907-762-5131

October 28, 2023

Zero COMMUNICATION from the service department. I had to physically go in constantly to check on the status of my car More

by nazamora103
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 01, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided. Matt Dean - Service Manager - 907-762-5131

October 27, 2023

Fast and convenient Liked that I could drop off the car and pick up later, more time slots would be nice too More

by 1997NHALL
Recommend Dealer
Yes
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Oct 30, 2023 -

Lithia Hyundai of Anchorage responded

We're glad to know you found our service fast and convenient at Lithia Hyundai of Anchorage! We appreciate your feedback about more time slots, we'll certainly take that into consideration. Thanks for the review!

October 25, 2023

Expected to pay online service rates but was surprised about an increase. Prices online NOT reflecting current rates. More

by jrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean - Service Manager - 907-762-5131

October 24, 2023

We continue to go back to Lithia Hyundai whenever we have a need for a new vehicle because the staff is not pushy and doesn’t try to get us to purchase a vehicle that costs more. They also treat us with resp More

by BOBANITA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know that you've had consistently positive experiences with us at Lithia Hyundai of Anchorage. We always aim for a respectful and pressure-free environment, so it's great to see this reflected in your visits. Don't hesitate to return if you need any further assistance!

October 21, 2023

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

October 20, 2023

I prefer Lithia Hyundai because as everyone knows Lithia Hyundai is the best Lithia in anchorage More

by CKofoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Anchorage.

October 19, 2023

Kevin is fantastic. Phenomenal customer service. You should be proud to Have him represent your company More

by KEDMONDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lithia Hyundai of Anchorage responded

We're glad to know that Kevin provided you with fantastic service at Lithia Hyundai of Anchorage! We are indeed proud to have him on our team. Thanks for the review and your support!

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