Lithia Hyundai of Anchorage - Service Center

Lithia Hyundai of Anchorage responded

Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello! Thank you so much for choosing our services! We're delighted to hear that our team efficiently diagnosed and resolved the issue with your check engine light. Providing knowledgeable and effective solutions is our priority. If you ever have more automotive needs, we're here to help. Safe travels!

Lithia Hyundai of Anchorage responded

Thank you, Joel, for your fantastic review! We're thrilled to hear that you had a positive experience with our team and that our customer service met your expectations. Providing excellent service and maintaining a friendly environment are top priorities for us. If you ever need assistance again or have any questions, feel free to reach out. We appreciate your kind words!

Lithia Hyundai of Anchorage responded

Hi Onee, Thank you for your glowing review! We're thrilled to hear that our team members demonstrated patience, helpfulness, and thoroughness. Providing transparent and exceptional service is a priority for us. Your suggestion is duly noted, and we'll make sure to recognize our team member for their outstanding efforts. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your support!

Lithia Hyundai of Anchorage responded

Hello, Thank you for taking the time to inform us of your experience. We strive for prompt and clear responses and are sorry to see that this was not the case during your visit. I would like to discuss this with you further so that I can see that your concerns are properly addressed. Please contact me at the number below when you are available. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi, Thank you for your positive feedback! We're delighted to hear that you had a very good and timely experience with our service department. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts to improve the customer experience. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again.

Lithia Hyundai of Anchorage responded

Hi Hannah, Thank you for bringing this to our attention. It is regrettable to hear about the level of communication you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Melissa, Thank you for your positive feedback! We're delighted to hear that your entire experience was great, and we look forward to welcoming you back in the future. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your continued support.

Lithia Hyundai of Anchorage responded

Hello, I appreciate you sharing your concerns about the pricing and service duration. I'm sorry for any frustration this has caused. We value your feedback, and I want to not only address your concerns promptly but go through your invoce charges. Please contact me directly through the number below so we can discuss the details and work towards a resolution. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Ryan, Thanks a bunch for sharing your positive experience! We're pleased to hear that our customer service met your expectations, and we're glad you received timely notifications about your car. We appreciate your feedback and look forward to serving you again. If there's anything else you need, just let us know. See you next time!