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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,093 Reviews
Call Service Center (907) 202-9778

1,093 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 17, 2023

Very good customer service. Good communication. Car issue got solved. Got my car back in a day. More

by RDECHOR.KELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Kelli, Thank you for your positive feedback! We're delighted to hear that you experienced very good customer service, effective communication, and a swift resolution to your car issue. Getting your car back within a day is fantastic news! We appreciate you taking the time to share your experience, and if there's anything else you need or if you have further feedback, please feel free to let us know. We look forward to serving you again in the future.

November 16, 2023

Everything was great and completed in a timely manner. The communications was timely as well. More

by staceystites.1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Stacey, Thanks a ton for sharing your positive experience! We're thrilled to hear that everything went smoothly, and our team was able to complete the job in a timely manner. It's fantastic to know that our communication met your expectations. We appreciate your feedback, and we're here whenever you need assistance in the future. Looking forward to serving you again!

November 15, 2023

Great service, good prices, and a lot of help with the chaos of our big winter storm. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Lithia Hyundai of Anchorage responded

Hi Shannon, Thank you for sharing your positive experience with us! We're pleased to hear that you received great service and found our prices reasonable. We understand that navigating through a winter storm can be challenging, and we're glad to have been of assistance. If you ever have more feedback or need help in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again.

November 14, 2023

Absolute worst service experience I have ever had with a dealership. I waited in the waiting for almost 8 hours for a scheduled appointment which was included a few simple services (oil change, spark plugs, More

by Michael.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know any names
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Michael, Learning about the challenges you encountered during your recent service is disheartening. Waiting eight hours for routine services is not reflective of the service we strive to provide. I apologize for any inconvenience you experienced. Your feedback is important, and we'd like to understand more about your specific situation. Please connect with us through the number below so we can address your concerns and work towards a better experience. Best, Matt Dean - Service Manager - 907-762-5131

November 14, 2023

Poor communication. Leaving messages, no call back. Finaly made appointment online for recalls to be able to address my main issue. Even when the car was being serviced More

by BORISLAVA_PEYCHEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure for the employee name
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Borislava, I appreciate you sharing your experience, and I'm sorry to hear about the communication challenges you faced. Your feedback is crucial, and we acknowledge that there were issues in keeping you informed during the service. To better understand your situation and enhance our processes, please call us through the number below as we value your input and are committed to making improvements. Best, Matt Dean - Service Manager - 907-762-5131

November 07, 2023

Great service and friendly staff. Service was prompt and true to appointment time. Thank you. More

by PATRICIA.MITCHELL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Report | Print
Nov 09, 2023 -

Lithia Hyundai of Anchorage responded

Hi Patricia, Thank you for your kind words and the 5-star rating. We're delighted to hear that you had a great service experience with our friendly staff and that our service was prompt and on time. If you ever need anything else or have further feedback, please don't hesitate to reach out to us. Your satisfaction means a lot to us.

November 07, 2023

I had nice experience buying car there. My agent was attentive and patient. Thank you for your help! More

by BLAIDXX
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with our dealership. It's wonderful to know that your agent provided attentive and patient service. Thank you for your kind words and the 5-star rating. If you ever need any further assistance or have more feedback, please feel free to reach out to us. Your satisfaction is our priority.

November 03, 2023

Simple and easy to understand. I was in and out very quickly The staff was very polite and helpful. More

by 225horses
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 03, 2023 -

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear that your experience was simple, easy to understand, and efficient. Being in and out quickly is something we aim for, and we're pleased that our staff was polite and helpful throughout your visit. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in our services. Thank you for choosing us!

November 03, 2023

No way to communicate by text or phone to get status of repairs. Tried every number and text for two hours. Had to chance it and drive to dealership to find my car was finished for the two hours More

by MBARNES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Strickland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback, and we're sorry for the inconvenience you experienced regarding the lack of communication. We understand the frustration of not being able to get status updates on your repairs. Your time is valuable, and we apologize for any inconvenience this may have caused. We'll take your feedback into consideration to improve our communication processes. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Your input is important to us, and we want to ensure your future experiences are more efficient and convenient. Best, Matt Dean - Service Manager - 907-762-5131

November 02, 2023

Dealer recommended maintenance services that are not required and only served to make them more money. More

by LANGMEISTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Curtice
Report | Print
Nov 06, 2023 -

Lithia Hyundai of Anchorage responded

Hello Langmeistr, Thank you for your review. Your trust means everything to us, and we want to assure you that our recommendations are made with your best interests in mind. We only recommend services that are intended to prevent more significant problems down the road and potentially save you money in the long run. These recommendations are optional, and our priority is to provide you with information that helps you make informed decisions about your vehicle's maintenance. If you have any questions or concerns about the services we suggest, please don't hesitate to reach out. Your satisfaction and peace of mind are of utmost importance to us, and we're here to assist you. Best, Matt Dean - Service Manager - 907-762-5131

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