Lithia Hyundai of Anchorage - Service Center

The guys at the desk were very nice and knowledgeable. The only thing I was not happy with was the appointment to bring my car in at 8:00. But when I called @ 2:00 to check the status of my car they said The only thing I was not happy with was the appointment to bring my car in at 8:00. But when I called @ 2:00 to check the status of my car they said it just got into the shop 2 hours prior. I ask what took so long. He replied that the mechanic had left un finished work to do from the day before. But I guess they must be short staffed as well. Like everyone else. More

Inattentive service with incomplete maintenance inspection. My service light was still on after a service and a headlight out. Poor quality and rushed. inspection. My service light was still on after a service and a headlight out. Poor quality and rushed. More

My experience with this dealership has been wonderful from the day I bought my Kona. Everyone has been friendly, helpful, and knowledgeable about my vehicle and I appreciate it. Thank you! from the day I bought my Kona. Everyone has been friendly, helpful, and knowledgeable about my vehicle and I appreciate it. Thank you! More

The guys at the service desk were polite and helpful and were quick in fixing a confusion with our information in their system. were quick in fixing a confusion with our information in their system. More

The young men working at the service counter are very pleasant and helpful. One of the young men was Brian. pleasant and helpful. One of the young men was Brian. More

Very Informative and helpful and courteous very good customer service and when I had a problem they took care of it with no questions asked and they didn’t say I can’t do anything about that look forwar customer service and when I had a problem they took care of it with no questions asked and they didn’t say I can’t do anything about that look forward to going back. More

Thank you Bryan for great customer service! You went above and beyond your duty, Wow!!! You went above and beyond your duty, Wow!!! More

I discovered the issue with my door in April 2022. (Defect from factory)I kept calling for an appointment with no one answering the phone. I finally got in my car (after a few days) and came in person (Defect from factory)I kept calling for an appointment with no one answering the phone. I finally got in my car (after a few days) and came in person to make the appointment. I was totally ignored, not even acknowledged that I was standing there. Finally someone scheduled me an appointment weeks later. This was the end of May. I was told I would be called with an appointment when the part was received. I never heard anything so after more than 2 months I called the dealership. I got an appointment. When I brought it in I was told there was no record of my vehicle. If I had not brought my service information from the first visit I guess my car didn't exist to your dealership where I bought the car and paid cash. When I left my car I was told it would be ready that same day. It was not and no one called to apprise me of the situation. I tried to call and got no response. My car was ready on Thursday. My son picked up the car and was handed the key. No explanation. To say I am deeply unhappy with my experience with the dealership is an understatement. More

I experienced friendly service and they kept me updated throughout the service, which was finished in a reasonable amount of time. throughout the service, which was finished in a reasonable amount of time. More

The service manager was fantastic, i arrived for my appointment and was seen right away and my Jeep was taken into the shop within 15 minutes after my arrival and it was completed within an hour. appointment and was seen right away and my Jeep was taken into the shop within 15 minutes after my arrival and it was completed within an hour. More