Lithia Hyundai of Anchorage - Service Center

Amazing service and friendly staff. Thank you for always getting an appt when it’s convenient and for being so on top of the reminders to get my daughters car serviced. Thank you Thank you for always getting an appt when it’s convenient and for being so on top of the reminders to get my daughters car serviced. Thank you More

My 2020 Kona broke down with less than 13k miles on it. Repairs covered under warranty thank god but this dealership has ZERO communication. My car has been there for 30 days (was towed in on 2/9) and they Repairs covered under warranty thank god but this dealership has ZERO communication. My car has been there for 30 days (was towed in on 2/9) and they have contacted me a total of 0 times with updates. They have had the same message about phone problems for almost a year. I stopped in and saw my car physically being worked on last friday 2/25. The service manager said it would be done by monday 2/28. After not receiving any word on the status of my car I stopped in today 3/5 to see what was up. The lady working couldn't find the paperwork, had no clue what the status of my car repair is, and couldn't contact anyone to get me an update. Very poor customer communication. I feel like I'm being lied to which is disheartening because we love our car (when it works). I'd love to keep a good relationship with the Lithia service team but currently am beyond frustrated with their lack of communication. I guess the only course of action left to take is to talk to a lawyer. More

Excellent service every time. Jeremy, Kevin, and Chris are so very kind and helpful. Thanks Jeremy, Kevin, and Chris are so very kind and helpful. Thanks More

Service staff were professional! Waiting area is clean and comfortable and complimentary wifi is available as well as refreshments. Waiting area is clean and comfortable and complimentary wifi is available as well as refreshments. More

Everything great! Except it seems to b taking longer to service my car than it used to Except it seems to b taking longer to service my car than it used to More

I scheduled my car (Hyundai Elantra) from their website and it was very easy and convenient. When I arrived at the store just handover the keys and after 2-3 hours my car is done. 2 thumbs up lithia hyunda and it was very easy and convenient. When I arrived at the store just handover the keys and after 2-3 hours my car is done. 2 thumbs up lithia hyundai of anchorage! More

The service was extremely terrible. I couldn’t talk to a service rep about my car. When I would call in either they would hang up on me or keep transferring me to the same line that was I couldn’t talk to a service rep about my car. When I would call in either they would hang up on me or keep transferring me to the same line that wasn’t working and I explained that. More

This is the first time I have went in n they said yes we will do your epa update. Both the lady who checked me in n the tech were excellent. will do your epa update. Both the lady who checked me in n the tech were excellent. More

Been happy with the staff. Courteous and actually seem to care, so rare. When something wasn't done they took care immediately and were apologetic. Courteous and actually seem to care, so rare. When something wasn't done they took care immediately and were apologetic. More

Great except that the tail light is again not working. Frustrated that we asked about it and nothing could be found wrong with it. Frustrated that we asked about it and nothing could be found wrong with it. More