Lithia Hyundai of Odessa

Waited 6 hours to get done at 10 pm!!!!!! When I first called Daniel to Inform him that I was coming to purchase the vehicle he said everything would be ready to go but upon arrival I sat and When I first called Daniel to Inform him that I was coming to purchase the vehicle he said everything would be ready to go but upon arrival I sat and waited 2 hours before I spoke to anybody then when I finally spoke with Daniel I had to re-submit all my information after being told that it was all Still in the system! When I finally went to Vincent’s office to sign papers it was 9:15!! Then 5 days after leaving with the vehicle I had to come back to the dealership to sign papers that Vincent forgot or misplaced! After coming back to the dealership to sign the paper he forgot I received numerious other calls from Daniel and Vincent needing proof of insurance, proof of registration and proof of residency which I had given them the day I signed the papers for the vehicle!! Overal it was a horrible experience I will not recommend to anybody! More

Great job ! Got the job done fast ! Very helpful people They weren’t rude like most places in Odessa . they were also fast for here and was out within 30 minutes . Definitely going again Very helpful people They weren’t rude like most places in Odessa . they were also fast for here and was out within 30 minutes . Definitely going again ! More

Excellent Service This is the second time we have purchased an auto from Hyundai Lithia. Great customer service. Knew what we wanted and worked with what we asked for. This is the second time we have purchased an auto from Hyundai Lithia. Great customer service. Knew what we wanted and worked with what we asked for. More

Service repair Service was done in a timely manner so my wait was not too long and done correctly and i was kept informed of the progress Service was done in a timely manner so my wait was not too long and done correctly and i was kept informed of the progress More

we have a good communication with him they respect time and they give something to drink like water. They are good people and nice work they service is always % done on time they respect time and they give something to drink like water. They are good people and nice work they service is always % done on time More

Oil change and inspection I went in for an oil change and state inspection. While there I asked them to check on a piece of loose metal covering under the vehicle while they ha I went in for an oil change and state inspection. While there I asked them to check on a piece of loose metal covering under the vehicle while they had it on the lift. After I left, I heard the same rattling under the car. Stopped and looked underneath the car and the piece of metal was still hanging loose. I was able to get a good look at the piece and figured I might be able to fix it myself, without having a lift. Unfortunately, this required me laying on the ground to do so. I was able to repair the loose piece, fortunately, so I could get to work without having to return to the shop. Based on this, I would rate the service at 4.6 stars, but that is not an option, is it. More

Engine light on...car would stall It took four hours for them to say it was just the computer that needed to b reset..as soon as I got home the light came back on ....had to wait a wee It took four hours for them to say it was just the computer that needed to b reset..as soon as I got home the light came back on ....had to wait a week n a half for another appointment. More

Excellent Customer Service at the service center. I have been to the Odessa Lithia Hyundai service center in Odessa every month for the last 11 years for an oil change since I drive so many miles a ye I have been to the Odessa Lithia Hyundai service center in Odessa every month for the last 11 years for an oil change since I drive so many miles a year. I bought the life-time oil change plan so I am there every 3,000 miles. Plus I buy my tires there so I get my tires rotated for free like every other oil change. Always greeted with a smile and a very reasonable wait time, of course dependent on the amount of cars before me. I highly recommend this dealership. More

Excellent in and out with a new car Excellent customer service and fast finance and friendly environment.. love my car just waiting for apt to get my windows tinted. Thank u for being a Excellent customer service and fast finance and friendly environment.. love my car just waiting for apt to get my windows tinted. Thank u for being a great dealership. More

Don’t seem to listen to your concerns Asked for synthetic oil, used conventional..,previous visit provided my own oil and asked them to use it, they did not. Also, fair amount of oil made Asked for synthetic oil, used conventional..,previous visit provided my own oil and asked them to use it, they did not. Also, fair amount of oil made its way on to protective shielding under motor, I had to place on my own personal rack and check the tightness of oil plug and filter, and ultimately used a can of brake cleaner to keep residue from dripping on my driveway. More