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Lithia Hyundai of Odessa

Odessa, TX

Overview
Employees
Reviews
Vehicles
4.4
1,550 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
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5000 John Ben Shepperd Pkwy

Odessa, TX

79762

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Showing 1,550 reviews

July 05, 2023

Well I took it in Monday for service and at 4:45 my car started stuttering and the oil light came on. Called to take it back to dealership but they closed early. Upon looking around under the car there was More

by TERISPERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
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Jul 07, 2023 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened.

July 04, 2023

Excellent service quick fast and out same day. I would recommend this dealer to others. More

by ERICGONZALES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 07, 2023 -

Lithia Hyundai of Odessa responded

We appreciate the lovely feedback of Lithia Hyundai of Odessa. Thank you and have a great day!

July 04, 2023

Very good service, easy access to service, everyone was polite and professional. It was nice to find great service More

by rmoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 07, 2023 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Lithia Hyundai of Odessa.

July 03, 2023

The only drawback I had was trying to schedule an appointment and the service department never picked up the phone. I called 4 to 5 times I finally went down in person to make an appointment. More

by NICKROSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

Thanks a bunch for your kind words, NICKROSE2. It's reviews like this that make us at Lithia Hyundai of Odessa excited to come into work every day.

July 02, 2023

Great service! Eric was very helpful and informative. I’ll recommend Hyundai service department to anyone I know. More

by JOSEPHMARQUEZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for your review of Lithia Hyundai of Odessa! We truly appreciate the feedback and hope to hear from you again.

July 01, 2023

Totally rebuilt service area and dealership. Very nice inside. It took about an hour and a half to get my oil changed and tires rotated. Did a good job. More

by CPALMER59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

We're happy to hear you had an awesome time with us at Lithia Hyundai of Odessa! Thanks for sharing your experience. We hope you stop by and see us again soon.

July 01, 2023

My car had all the same problems as before. All they did was put a fancy sticker on my window. The reason I will never buy a hyundai again is because of the lousy service and parts department h More

by TAMARACONN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

Please reach out to us at (432) 614-0345 so we can understand what happened and how we can improve. We look forward to hearing from you.

June 30, 2023

I really appreciate the service and everything that they've done and I will send other people More

by CALVINBROOKS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

Thank you, CALVINBROOKS57. We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!

June 30, 2023

The dealership is ok but lacks courtesy car for assisting customers if they have to leave the car behind for repair. They should put that into consideration. More

by PALSKYFLY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Hi PALSKYFLY. Thank you for reviewing us and offering your sentiment. We hope you can give us another chance to deliver a better level of service as we strive for excellence and hope we can turn this experience around. Please call us at (432) 614-0345 so we can further discuss. Thank you!

June 30, 2023

Rafael Peña, Johnny Eguia, Ronda "RJ" Peroutka and Jacob Ramirez are the best sales team, and the easiest bunch to work with. It was a very smooth transition, and I am very glad that I chose to finance my n More

by Teré Harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan "Johnny" Eguia, Rafael Peña, Ronda "RJ" Peroutka, Jacob Ramirez
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

That is so amazing to hear, Teré! Thank you so much for taking the time to share your feedback with our team at Lithia Hyundai of Odessa. It's great to know that we continue to provide our customers with everything they need. Have a great day!

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