Lithia Hyundai of Odessa

Sir,I think I have been patient enough, I left my 2017 Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept revi Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept reviewed and approved my engine replacement. After waiting over a month and half to get the engine and parts it arrives. Now I'm being told that there is only 1 mechanic that works on small block engines. So now due to that we have to wait even longer. My son managed to contact your dealership and he was told that you are running behind because people are out on vacation. My wife and I both work and have been having to share 1 vehicle. It is an inconvenience to say the least. I give Lithia Hyundai a negative rating I would. Your customer service SUCKS! Your serviceman never returns your call. I called your operator and she hand delivered a note to the service manager (several times) and he may or may not called me back. As of today it's been close to 6 months that I have not been able to drive. A vehicle that I continue to pay without being able to drive! I have started to reach out to a lawyer to see what avenue I have to get my vehicle back! More

The employees there were very friendly and knowledgeable. They explained everything so there was no confusion on what I was getting. A big thanks to Carlos who was the one that helped me out. They explained everything so there was no confusion on what I was getting. A big thanks to Carlos who was the one that helped me out. More

Went the extra mile to get us our vehicle over the weekend. We were out of town and they dropped it off at the airport. weekend. We were out of town and they dropped it off at the airport. More

Muy buen servicio y un trato magnífico cumplieron mis espectativas claro que los recomiendo al 100 espectativas claro que los recomiendo al 100 More

It felt like teamwork when it came down to getting our new vehicle compared to other experiences where it was a complete back and forth ordeal. That was a huge Plus. new vehicle compared to other experiences where it was a complete back and forth ordeal. That was a huge Plus. More

My car wS in for a recall. They kept my car for 3 months and offered no loaner car. Would not return calls when I wX asking for updates on the repair. and offered no loaner car. Would not return calls when I wX asking for updates on the repair. More

Buena atención. Rápido trabajo .Trato amigable. Tienen personal.para hablar en 2 idiomas muy bueno. personal.para hablar en 2 idiomas muy bueno. More

I liked the service, they were attentive and quick, they left the work very clean and the waiting area looks comfortable and clean. left the work very clean and the waiting area looks comfortable and clean. More

It’s convenient and quick depending on what we need done to our vehicle I’m very pleased with the way they get you in and out. to our vehicle I’m very pleased with the way they get you in and out. More

Arrived to service area and was quickly assisted by Eric. He was very friendly and was able to assist with all of the vehicle needs. Although I did not wait for service to be completed at the dealership it He was very friendly and was able to assist with all of the vehicle needs. Although I did not wait for service to be completed at the dealership it was done very fast and I was contacted for vehicle pick up. Check out was just as fast. Very happy with services provided. More