Lithia Hyundai of Odessa - Service Center

I gave Hyundai’s service department a 5-star review because of their exceptional professionalism, efficiency, and customer-focused approach. From the moment I arrived, the staff was welcoming, knowledg because of their exceptional professionalism, efficiency, and customer-focused approach. From the moment I arrived, the staff was welcoming, knowledgeable, and attentive to my needs. They clearly explained the services performed, completed everything on time, and exceeded my expectations in every way. The entire experience was smooth, trustworthy, and truly top-tier—Hyundai sets the standard for outstanding automotive service. Note once again..... The department consistently delivers a high level of professionalism and customer care that builds trust and satisfaction. More

the service was great and the people are friendly. As always I was in and out for my appointment As always I was in and out for my appointment More

They don’t answer the phone and do not communicate well when you are in person. It seems like no one there wants to be there or help. Only go here cuz of the 2 year maintenance warranty. when you are in person. It seems like no one there wants to be there or help. Only go here cuz of the 2 year maintenance warranty. More

Eric and the sweet lady that drove me over to my job were amazing as always. Eric really goes above and beyond for us and take care of what we need. amazing as always. Eric really goes above and beyond for us and take care of what we need. More

Picking up phone call and communicating effectively, making the process smoothly Friendly and nice service attitude making the process smoothly Friendly and nice service attitude More

Best experience ever For the first time in forever I felt like someone important at a car dealership like someone important at a car dealership More

Every thing went smoothly and very quick thanks for the service in a timely manner Thanks agin service in a timely manner Thanks agin More

Very Very satisfying I walked in and he Handled it really well. I was impressed with how well he got me taken care of. well. I was impressed with how well he got me taken care of. More

Took car in 3-4 weeks ago making noise, had only bought cat 2 wks prior. First acted like it was just a noise his word all cars make some kind of noise. Acting like I didn't know anything. Then mechanic ca cat 2 wks prior. First acted like it was just a noise his word all cars make some kind of noise. Acting like I didn't know anything. Then mechanic came to look he thinks it's an engine or belt will need to keep car. Make an appointment to bring back and I would get a loaner.. 2 weeks later I call ask if we were still on same plan. Oh yea but no loaner. Waited another week ok now had a loaner. Drop off my car got loaner. Whoever uses the loaner has pets in it, the white dog or cat hair all over and dirty!! And of course only had 90 miles of gas. Had to go straight to fill up and clean the vehicle. Waited about 3 weeks my cars finally ready! Pick up car it was dirty, could have cleaned it. I ran the loaner thru Carwash out of courtesy but of course, my car was left all dirty. Here we go again to wash the car.!! Not happy with service. This is my 4th Hyundai but probably my last at this dealership. More

Eric isn’t very good at communicating. Should’ve kept Kristine. Messaged him at least once a day and wouldn’t answer until a few days later. Kristine always answered right away. Your techs Should’ve kept Kristine. Messaged him at least once a day and wouldn’t answer until a few days later. Kristine always answered right away. Your techs aren’t very good either if they can’t find the issue you’re having with the vehicle you take to get looked at. More