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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
858 Reviews
Call Service Center (432) 614-0345

858 Reviews of Lithia Hyundai of Odessa - Service Center

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March 05, 2024

Not too happy how the situation arose while I was at the dealership. I left upset. More

by susancarrasco
Recommend Dealer
No
Employees Worked With
Chester/Francisco
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Mar 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

March 05, 2024

The service department notify us every step of the way and what items were going to need to be replaced ahead of time for us to approve. Process were quick and easy. More

by JOHNSUSANASPENCE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with our service department. We are glad to hear that the communication and approval process were efficient for you. We appreciate your feedback and look forward to serving you again in the future.

March 05, 2024

I just bought my 2024 Hyundai Sonata on Saturday. I am overwhelmed how smooth the process took. The best part was how awesome Theodore Schroeder performed his duty as a professional car salesman. He More

by susancarrasco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theodore Schroeder
Other Employees : Theodore Schroeder
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Mar 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with us, Susan! We are thrilled to hear that Theodore provided you with excellent service and made your car buying process smooth and comfortable. We appreciate your kind words and are glad that you felt respected and valued as a customer.

March 04, 2024

It didn't go as I thought it would. They told me that my payment on a new car trading in my would be about $100 more a month, and I can't afford that. More

by Trsr464
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dk
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Jul 10, 2024 -

Lithia Hyundai of Odessa responded

Thank you for the 5 stars and great review! We hope to see you again soon!

Jul 10, 2024 -

Lithia Hyundai of Odessa responded

Thank you for the 5 stars and great review! We hope to see you again soon!

March 04, 2024

The dealership was excellent and everyone was friendly! ! The facility was amazing and the oil change was fast More

by BrianSmith10
Recommend Dealer
Yes
Employees Worked With
Kristine
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March 02, 2024

I always refer my family and friends to them I have faith in their service. More

by VICTORIABOLSTER
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra
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Mar 04, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your loyalty and for recommending us to your family and friends. We are honored to have earned your trust and will continue to provide exceptional service.

March 02, 2024

No, I'm not going to do that Just eight more words, huh? Let me think More

by NEOBURDNIVEK7
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service/oil change
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Mar 04, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave feedback. We appreciate your input.

March 02, 2024

Not the first time I have been lied to at Lithia - I had a Tucson for 12 years before my Santa Fe - great cars but lousy dealership. More

by NETA.SCHEIBLE
Purchase Time
Recommend Dealer
No
Employees Worked With
Eric
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Mar 04, 2024 -

Lithia Hyundai of Odessa responded

Hey 2018SantaFeSport, thanks for taking time out of your day to give us feedback on your last visit. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at (432) 614-0345 when you can.

February 28, 2024

The manager was helpful, polite, and friendly. He got my vehicle in quickly. I was even running late to pick it up and he called to let me know he would wait for me. More

by catgille1972
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us! We are pleased to hear that our manager was able to assist you promptly and efficiently. We strive to provide excellent customer service to all of our clients and we are glad to hear that we were able to meet your expectations.

February 28, 2024

A lengthy time frame due to backward parts not dealerships fault Eric was great Motor was on backorder. Not dealerships fault again Eric was great worked very hard to get me approved and out the d More

by Rebeccaburrow46
Recommend Dealer
Yes
Employees Worked With
Erik
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Mar 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback with us, Rebeccaburrow46. We appreciate your understanding regarding the delays caused by backordered parts. We're glad to hear that Eric provided you with great service and worked hard to get you approved and on your way. If you have any further questions or concerns, please don't hesitate to reach out to us.

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