Lithia Hyundai of Odessa - Service Center

Oil change and inspection I went in for an oil change and state inspection. While there I asked them to check on a piece of loose metal covering under the vehicle while they ha I went in for an oil change and state inspection. While there I asked them to check on a piece of loose metal covering under the vehicle while they had it on the lift. After I left, I heard the same rattling under the car. Stopped and looked underneath the car and the piece of metal was still hanging loose. I was able to get a good look at the piece and figured I might be able to fix it myself, without having a lift. Unfortunately, this required me laying on the ground to do so. I was able to repair the loose piece, fortunately, so I could get to work without having to return to the shop. Based on this, I would rate the service at 4.6 stars, but that is not an option, is it. More

Engine light on...car would stall It took four hours for them to say it was just the computer that needed to b reset..as soon as I got home the light came back on ....had to wait a wee It took four hours for them to say it was just the computer that needed to b reset..as soon as I got home the light came back on ....had to wait a week n a half for another appointment. More

Excellent Customer Service at the service center. I have been to the Odessa Lithia Hyundai service center in Odessa every month for the last 11 years for an oil change since I drive so many miles a ye I have been to the Odessa Lithia Hyundai service center in Odessa every month for the last 11 years for an oil change since I drive so many miles a year. I bought the life-time oil change plan so I am there every 3,000 miles. Plus I buy my tires there so I get my tires rotated for free like every other oil change. Always greeted with a smile and a very reasonable wait time, of course dependent on the amount of cars before me. I highly recommend this dealership. More

Wonderful customer service! They always take such good care of everything I am needing done to my car in a great amount of time! I have never had any complaints about Lithia Hyun They always take such good care of everything I am needing done to my car in a great amount of time! I have never had any complaints about Lithia Hyundai and their service! More

Routine maintenance Staff is always very friendly and helpful as a customer I feel very welcome by all of you staff, to me this is why I will continue to be one of your c Staff is always very friendly and helpful as a customer I feel very welcome by all of you staff, to me this is why I will continue to be one of your customers for years to come More

Awesome staff I went in for an oil change and to get the windshield fluid checked. I was there for less than 30 minutes and they also reconnected my washer fluid fo I went in for an oil change and to get the windshield fluid checked. I was there for less than 30 minutes and they also reconnected my washer fluid for me at no charge! Thank you Alvin, Jesus and Eric. More

Don’t seem to listen to your concerns Asked for synthetic oil, used conventional..,previous visit provided my own oil and asked them to use it, they did not. Also, fair amount of oil made Asked for synthetic oil, used conventional..,previous visit provided my own oil and asked them to use it, they did not. Also, fair amount of oil made its way on to protective shielding under motor, I had to place on my own personal rack and check the tightness of oil plug and filter, and ultimately used a can of brake cleaner to keep residue from dripping on my driveway. More

Eric is Excellent in the Service department. Eric is an excellent employee. He courteous and friendly. He is professional in answering your questions and concerns about your vehicle. He will r Eric is an excellent employee. He courteous and friendly. He is professional in answering your questions and concerns about your vehicle. He will return voicemails and schedule service appointments that are convenient for the customer. He will work you into the schedule that day if need be. Eric is prompt with calling you when your vehicle is ready for pickup. He has the paperwork ready when we come to pick the car up and the wait is very short. More

Service Very helpful in resolving service problems and trying to eliminate recurring problems with electrical problems in the light system and determined to f Very helpful in resolving service problems and trying to eliminate recurring problems with electrical problems in the light system and determined to fix the problem More

very pleased Mike was very helpful in getting my wife's car in sooner that we were told . car was in and out , so my rental car was only for two days Mike was very helpful in getting my wife's car in sooner that we were told . car was in and out , so my rental car was only for two days More