Lithia Nissan of Ames

Their customer service is the best I have ever dealt with at a dealership! They have always been good to me and my wife! at a dealership! They have always been good to me and my wife! More

Bought a 2-year old mini van. Asked if it had two keys, and were told yes, but when it was delivered it only had one. Also was missing a rear headrest, even though it was “certifi Asked if it had two keys, and were told yes, but when it was delivered it only had one. Also was missing a rear headrest, even though it was “certified preowned” and should have been checked for that. The vehicle appeared clean at first glance, but is totally gross - lots of food, garbage, and dirt- under the seats, so the “detailing” left a lot to be desired. We like the van itself, but would definitely purchase elsewhere if we could do over. More

The atention always is the best and all the time they keep us informed about our car keep us informed about our car More

I felt ripped off. Charged twice for a simple service because they wouldn’t think outside the box and at the end Zack was rude. Charged twice for a simple service because they wouldn’t think outside the box and at the end Zack was rude. More

It was an easy experience once the vehicle was towed there. They went the extra mile to get my car back to me. there. They went the extra mile to get my car back to me. More

The entire staff seem to care about their customers. The service is always good for me The service is always good for me More

They do all the jobs in a very timely manner. All personnel are very pleasant. All personnel are very pleasant. More

I am a new owner of a vehicle I purchased June 8 so I have little experience. The salesman was fine and the dealer authorized rep that I did all the paperwork with seemed fine at the time but since th have little experience. The salesman was fine and the dealer authorized rep that I did all the paperwork with seemed fine at the time but since then the representative has not returned multiple calls I have made over about three weeks time. I have left multiple messages and talked to the office worker about messages but nothing has been returned. Very disappointing! More

I purchased a used vehicle, on June 24 and before I left the lot I noticed the driver side headlight was out. Had to return to the dealership the next business day(Monday). 10 days after that my air bag lig the lot I noticed the driver side headlight was out. Had to return to the dealership the next business day(Monday). 10 days after that my air bag light came on, and when I accelerate I hear a load rattling sound coming from the motor called the dealership talked with Mel the service manager, we are two weeks out from being able to look at your vehicle. Mel says call me Monday and I will look at the vehicle to make sure it’s ok to drive. So I call Monday leave two voicemails for Mel no return call. I guess I will just wait until my appointment on the 24th of July. On July , 21 at 5:30 pm Mel calls and can we reschedule because the guy the works on jeeps is off, My first question to Mel is why did you not return my call. Did not answer proceeds to ask can we reschedule for the 31st . I get your shop is busy but a phone call back is that too much to ask for. And no customer service. As of today my Jeep is still not fixed. We will see what happens on Monday. More

I've always had great service here. They are very accommodating and work with my schedule. They are very accommodating and work with my schedule. More