Lithia Nissan of Clovis

We have purchased a dozen used cars in Fresno/Clovis the past 2 decades and this is the first time we have had just a horrendous experience. I thought going to a reputable dealership meant we'd receive good past 2 decades and this is the first time we have had just a horrendous experience. I thought going to a reputable dealership meant we'd receive good treatment and fair dealings but unfortunately we have had anything but. We don't even have our plates in the mail yet and are donning the Nissan of Clovis license plate frame - I'm about to write "ask me why NOT to buy a car here" with an arrow on it while driving around town. We purchased a used 2018 Honda Pilot the evening of 1/8/23. We were assured it had been given a thorough inspection and everything was in great working order. We were dismayed a bit at the fact that we were told $3k of upgrades were already installed making the price $3k higher than was advertised online. It felt quite deceptive but finally in working with sales manager Caden M. we agreed to keep just 1 of the upgrades and paid $1k more than the listed price because we really liked the car. Here's what's happened since we signed the papers: 1. We were only told upon leaving the dealership that there was 1 key fob. A second key fob is $400 and we were not informed in negotiations that there was a key fob missing. 2. We found paint splatter all over the front of the vehicle when we saw it the next day in the daylight. We had to hire a detailer to come get it off and purchase new bumper grills and pillar covers to rectify this, all of which cost us $400 and the side mirrors have permanent damage. 3. Less than 2 months after owning the vehicle it started squealing uncontrollably. Upon taking it in we were informed that all four rotors are warped, all 4 brake pads need replacing and the brake fluid needed to be exchanged for a total of $939.85. In contacting Nissan we have been told the vehicle passed their inspection on these points but that is clearly not the case and they have been unwilling to work with us in any way here. I'm so disappointed and dismayed by this dealership and experience. We were so excited about our new to us vehicle and now on top of paying $1k more than the listed price we are out of pocket an additional $1,800 already and who knows what else lies in wait for us. To say we are utterly devastated here is not an exaggeration. We have spoken to the dealership several times and they have been unwilling in any way to make any of this right and their general sentiment is "buyer beware", so I am here to at least warn another buyer off of making the same mistake. More

My wife and I received excellent customer attention from Jordan Dittmann in sales, from Julian Perez in Finance, and from Sales Manager Andrew Siegers throughout our buying experience. They are men of integ Jordan Dittmann in sales, from Julian Perez in Finance, and from Sales Manager Andrew Siegers throughout our buying experience. They are men of integrity and have an eagerness to ensure the customer is well served. We will come back in the future. Dan Birchfield More

Sold me a 2013 Hyundai Accent while I was homeless with kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but th kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but they won't fix it. It's cosmetic according to them. They insinuated I may have done something and stated after they test vehicles it's as is and your problem. I gave them my 2018 Nissan and ended up with a 2013 pile full of leaks in the windshield and doors. They're all about profit, not safety or doing what's right. It's nauseating how they take advantage of people. I was not the only one in with a purchase from them that had issues. Read the reviews. Wish I had, but I was homeless with kids and needed a vehicle. There are literally tons of reviews, not good. Please beware, I strongly recommend you go anywhere but here. Shame on you, Nissan, and Cruz Moreno. By the way he told me yesterday he didn't remember me because he sells so many cars he doesn't remember anyone. Absolutely atrocious. The update is as of 01/27/2023 they replaced my windshield but fought it down to the wire. Luke Fisher is the only staff member who actually stepped up to the plate and got the job done in a professional and pleasant manner. He has great communication skills and follows through. The rest of Nissan should take note because he's the perfect example of how to conduct business. Thanks, Luke!! You helped ease my anxiety tons and made a horrible experience better. More

Our experience at Lithia Nissan was absolutely awful. If my husband didn't need an electric vehicle so quickly, we would have walked out and never returned. The salesperson was friendly and talkative, bu If my husband didn't need an electric vehicle so quickly, we would have walked out and never returned. The salesperson was friendly and talkative, but he did not listen to us. I specifically told him when we arrived that we had preapproved financing and did not want our credit run again for other offers. He did it anyway - and he did it by deceiving us and saying he was sending it in for "final approval." I found out later that was false information - it is just a tactic dealers use to try and get their own financing. The next day, I received several "credit alerts" because my credit had been run more than once in less than 24 hours. In addition, the salesman told us we HAD to buy extra items (a car monitoring/safety service and a paint/interior protection plan) to get the price listed on the car. We refused because we did not want or need those things. The salesperson actually admitted that they price the vehicles lower so that they can add these "options"! We ended up negotiating to get the safety service removed from the total price and added a warranty instead. It is probably something we would have considered anyway on a used car, but it was not offered until we refused the other "options" - which are not really options. The overall negotiation was nothing less than adversarial. It was not a relaxed or easy transaction by any means. We were not happy with the final price because it ended up much higher than the salesperson told us it would be when he first ran the numbers. On top of that, we had two children with us, which the salesman knew, and we kept asking to get things done more quickly so that we could take our kids to get something to eat. He assured us it would be about 20 minutes, but more than 3 hours later, we were still waiting - our kids were hungry and tired, and we were incredibly frustrated. We waited forever to see the financing person, and he kept us in his office another 45 minutes, waiting for a form to be sent over. I became more and more stressed worrying about our kids waiting, and I told the financing person to let me sign the papers so we could leave. We found out later that the form was not necessary for us to take possession of the vehicle, and it was sent the next day. The whole thing was such a waste of time! We got our financing ahead of time to avoid all this frustration and headache, but it happened anyway. We have purchased our last two vehicles through Carmax, and after this venture, we will definitely go through them to purchase our next car. This was a terrible car-buying experience. We felt betrayed and duped, and a week later, I am still angry about it. More

They sold me a used car where the engine broke down within a month, they "fixed" it, then on the way home it happened again. They take none of the responsibility and act like I'm asking outrageous que within a month, they "fixed" it, then on the way home it happened again. They take none of the responsibility and act like I'm asking outrageous questions when I ask for a free loaner, for the warranty I was forced to purchase so they "wouldn't lose money on the car" which is not covering any of the work. Buyer beware. More

I purchased a used car in October if this year. I purchased an older car with a lot of miles on it. When I was n the process of purchasing, I told salesman what I could afford, and they wanted me t I purchased an older car with a lot of miles on it. When I was n the process of purchasing, I told salesman what I could afford, and they wanted me to pay a little more for the payment. I didn’t want to, but was told that they would thro in an extended warranty for 3 years. Well, since I purchased my vehicle, I’ve had it in twice. Lithia covered for the first repair. But, last week, I took car in to have some issues checked out. They told me that all the repairs it needed weren’t covered under my warranty. Come to find out, I DO NOT have an extended warranty, I have a powertrain warranty. So, of course the repairs weren’t covered. They did repair ac drain plug at no charge, but the rest of the repairs totaling about a $1000. I feel like they baited and switched me! I’m really disappointed in Lithia Nissan of Clovis. I don’t recommend them. I feel they are dishonest! More

I am a single woman and a fulltime healthcare professional. I'm not super comfortable with buying cars and I don't have a lot of time. I decided to go with a dealer because even though I would pa professional. I'm not super comfortable with buying cars and I don't have a lot of time. I decided to go with a dealer because even though I would pay more, I expected a well checked-out car in good condition. I was told numerous times by the manager of this dealership that the cars were extensively checked out by their mechanics. After paying TOP dollar for a used car, within a week my oil light came on and I noticed a large oil leak in my driveway. After taking it to a different Lithia, I was told I needed a camseal replacement. I don't like being lied to and I don't like being ripped off. I would strongly suggest choosing a different Lithia to do business. More

Avoid purchasing vehicles here. I’ve purchased many vehicles and this dealership is by far the worst in terms of fair, ethical practices. To start, they have three up sales on u I’ve purchased many vehicles and this dealership is by far the worst in terms of fair, ethical practices. To start, they have three up sales on used vehicles that are absolute trash. One is some sort of BS clear coat ($1000), the other is a battery warranty ($1000) and the last is some sort of gps anti theft device and coverage. ($1000) all of which are trash. They’ll claim the clear coat is already added to the vehicle so you must purchase it. Nope. They’ll claim the gps device will cost $300 to remove from the vehicle if you don’t want it. Nope. I’ve never purchased enough batteries throughout the lifetime of a vehicle to justify a $1000 warranty. Nope. All trash, scumbaggery up sales. They’ll also claim that you must purchase at least one or two of these options. Nope. Total BS. Get that quick lube up sale crap out of here. It’s embarrassing to your business. Furthermore, they’ll attempt to distract you from the actual out-the-door price. They’ll continue to direct your focus on payment amount vs actual total cost. This is where they, and many other unethical dealers make a god awful amount of money. If you focus on payment, they’ll destroy you in total cost, plus interest. Then, they’ll play the standard exhaustion game. They’ll make you wait around while their finance goober “runs numbers” to the point where you are hungry and ready to leave. It’s a feeble and sad attempt to get you fatigued and more likely to agree/ sign documents just to get out of there. Their last attempt of an up sale/ rip off is when you sit down with the finance lame. He’ll get you with a warranty and absolutely rip you off if you don’t pay attention to your final financed price. I’m talking in the neighborhood of $5000 extra, plus interest. In short, though their practices are somewhat common in the auto dealership market, it doesn’t make it ethical. Praying on lack of knowledge of folks and those with poor credit is so very wrong. These practices can destroy lives and should be criminal. Id imagine their employee turn around rate it’s pretty bad as there is no way to maintain relationships and build return customers while utilizing such practices. Shop here pre approved and don’t budge on anything or find a dealer with more ethical practices. More

Update to review below: The dealership's general sales manager called me and told us to come back in so that they could make it right. They did end up taking everything off that we did not want. I sales manager called me and told us to come back in so that they could make it right. They did end up taking everything off that we did not want. I am happy with the resolution, though it created extra headaches. Also, we were going to keep the gap coverage since we were told we needed it to get the lower rate; however, they even removed that and we still got the lower rate. In this way, I feel like were walking out better off than we would have during the sale is they had not put the other things (except gap). My honest advice to potential customers is to come with you mind ready to pay attention to everything; especially make sure that what is on the contract is the same as what you agreed to. Also, do not focus so much on the monthly payment; there are many ways to get that down. (They can find a way to get your payments to where you want and still get extra money out of you. Pay attention to the price of the car first, as dealers from my experience (not just here) tend to keep your attention on the finance terms and mostly, the monthly payments and away from the price of the car. I think i also forgot in my first review that you cannot expect two keys, and they will not tell you that when you purchase the car. If you are on your toes, the dealership isn't that bad. They are friendly there, so no problems with that. ----- Dealership uses deceptive financing and contracts. They will add things you specifically say you do not want and things they said they would include for free. They stole over $7,000 dollars from us. Also, the salesman kept trying to get me to be the sole or primary borrower when I said no to that over three times. Moreover, don't expect a full tank of gas or negotiate a price. Note: I can't delete the online answers; this sale was not done online. More

We’ve bought both our cars there and we never had a problem during that process, but where we always have an issue is where we take our cars just for a oil change! Like yesterday I show up there is peo problem during that process, but where we always have an issue is where we take our cars just for a oil change! Like yesterday I show up there is people waiting and o my one person there and tell us to wait by our car like 1. How is our fault they don’t have enough people working there2. My appointment was at 1030 I got there at 1005 and they say it was going to be two hours I was like okay then I told them I was going to do errons here across the street and tells me it’s going to be ready at 430?? From two hours to 430, so I made time went across the street waiting til 1230 nothing so I went all the way home to sanger cause I wasn’t going to stay there doing nothing for about 7 hours so I called at 3 NOONE ANSWERS THE PHONE! I called them I get transferred to the guy that helped me let’s see Fred, and he doesn’t pick up then I called agin on service nothing , then randomly a guy calls from Nissan of Clovis saying he wants to buy our car I’m like wow so they call me but not the service people strange! So I told the guy I’ve been trying to reach out and he’s all I’ll let them no, get this I receive a text not a call that my car was ready and out of all the oil changes that we’ve taken our car since 2016 I’ve never gotten a text always a call, this is pathetic! so I show up to the deal shop and surprised I see three people sitting there but no one answered the phone and my car was parked by the other cars !Ridiciouls! More