Lithia Nissan of Clovis

Clovis Nissan offered me a good price for my 2016 Nissan Rogue SL, but I do not believe it was enough. Then they turned around and sold me a 2013 Honda Civic EXL for about the same price, so they can make t Rogue SL, but I do not believe it was enough. Then they turned around and sold me a 2013 Honda Civic EXL for about the same price, so they can make their money back on what they bought from me. The day I was supposed to pick it up, the salesman that sold it to me, Navarro, took me for a test drive and the air was not working.. He told me, in 105-degree weather, to drive it home and make an appointment. I am 66 yrs old and had my roommate with me that was 71, and we are supposed to drive a car without air in that kind of weather? The day I sold my Rogue they made us unload the car right there, by giving us two black trash bags, and did not even help load it into another car because they were heavy. that should have been offered. They told us they would take me to my next appointment and that was it, so here we are in very hot weather loading two large bags by ourselves. Jordan droves us to the appointment and he never helped my handicapped roommate or helped us to unload the bags. First of all, when I took my car in, I had no intention of having them take it that day because they never told me over the phone. but they did and left us stranded at our appointment. I believe they should have offered a rental car at a lower rate, but they did not until I would not take the until it was fixed. Al Pacheco gave me a rental car for two days free. I had to hurry and try to find someone to pick us up with two big bags. I was out in Clovis and my friend who ended up picking us up had to drive from Madera to Clovis. There is more to write about Clovis Nissan and how we were treated. We had to go through 3 salesmen to get a nice one that didn't lie to me..His name is Caiden and he was a gentleman, but the rest lied to me. There was only a $1,000 difference in what they paid me for my car and sold me a car that was 3 years older. I told them how much I wanted to pay for a car. The car I have now was $15,000 and I told them I would not pay $15,000, so they lowered it to $14,999.99 which is only a dollar difference. There was a reason I could not go over that price, then I bought an extended warranty for a lot of money and they added it to the car price, which put me over $15,000. I asked very nicely to change it to not be on my car price, but they would not do it. So you might be thinking why would I buy such a crappy car, I was desperate by that time and they knew it. I take care of someone that had doctor's appointments almost every day. I was paying $700 a week for a rental and I had it for almost two weeks, so that was what I spent out of my proceeds from the car. Navarro blamed me for wanting the car and that is why the air was not working so I would not take the car until the air was fixed, so I did not take the car that day. I told Aaron Navarro, "I am not driving this car without air conditioning."They were forced to fix it before I took the car. I had one test drive, but the speed limit was 50 MPH, so the car felt fine. Once I drove it home I could feel a vibration between 55-62 miles per hour. The balance was off so I called the General Manager, Al Pacheco, to find out why they sold me a car that shimmied. I took it back in and I was told the tires were put on inside out but that is impossible, so another lie. I wait for the Honda that day and they said they turned the right side out, balanced them, and the shimmy was fixed or I should say my receipt says, "Shimmy is not as bad". Once I got on the freeway to go home, it started shimming badly. I did not call them back, because they had lied so much, that I had to pay another $66 to have them balanced at Les Swabb. Nissan of Clovis sold it to me with a shimmy that is still happening at 55-62. They knew it and did not disclose it. In fact, they had me sign a paper stating the only blemish on the car was on the back bumper. Since this car is a metallic light gray, it is hard to see ALL the dents. After I had signed that the only blemish was the back bumper and accepted it. They showed me the car and right away I see a dent on the passenger door where there is actual rust. Caiden says to us, "Well you know it is an older car and things like that happen", but it was too late to not take it home. When I get it home, I find out the rearview mirror did not have a cover over it. So I have one black and one silver rearview mirror, then I walked around to the driver's side of the car and a big dent in the front fender. I was now parked in the shade where I could see ALL the dents and scratches on each side of the car, but it was too late because I already bought the car. I would not buy another car them ever. They sold me a car that had more miles on it than mine. Mine had brand new tires that cost me $1,000 and they would not go above $16,000.00. Now I have a bad car that shimmies and is dented everywhere on both sides of the car and they will probably still sell my Rogue for what I initially paid for it. My Rogue only had 38,000 on it and the other car had 130,000 miles on it. They saw an old sucker and lied their way into me buying the Honda for only $1,001.00 below my Rogue. So now I realize this Honda is only worth about $5,000.. I have no recourse except to let people know how they lie and cheat to take advantage of senior citizens trying to buy a car. I only had my Rogue SL for 3 yrs and 1 day and turned around and bought a lemon from the same people, so I guess they would say that is my fault. I take responsibility for my part of not being smarter and being taken advantage of I blame the rest on them. I had to take my car to Les Schwab for balancing, That cost me $66 which I should not have had to pay. Schwab said it can be a bent rim, cha-ching I thought! So I drive home from Schwab and it still does it just not quite as bad. I called them back and Schwab told me it might be the tires are so cheap they won't balance. If that is the case another cha-ching I don't have, so I guess I have to drive it this way until I can save the money. Being a senior citizen, I am on a fixed income. This car is costing me way more than I sold my car for. The reason I sold my car was that the gas prices are so high I wanted a smaller car. I would never recommend Clovis Nissan, but I would recommend Fresno Nissan. I was looking at cars there and I found one, the same year for $12.000.00 and in better condition and worked with me for a lower price They didn't lie to me. Al Pacheco, who ran Clovis Nissan told me, "Why don't you buy a car from us?" I told Al I had already put a deposit on another car at Fresno Nissan and he said he would take care of it, which he never did. Every time I asked about the $250.00 with a salesperson, they kept telling me, "That's Al Pacheco's deal, but AL never transferred from Fresno Nissan to Clovis Nissan, so in the end, I had to take care of it myself. That would have paid the down payment on the extended warranty. That was the 1st lie to me, but I had already bought the used Honda, otherwise, I would not have come back to Clovis Nissan. They were in trouble and trying to buy used cars because they were having a very hard time bringing in the 2022s and their inventory was very low So they screwed me badly on a used car that was way overpriced. I looked it up on Edwards and I was honest about everything. CarMax would not give me any more than $1.000.00-$5,000.for it, so I cannot sell it and buy a better car that doesn't shimmy. I hate this new used car and in hindsight positively would not buy another car from Clovis Nissan. If you go there to buy, you will be lied to, pushed into buying a car that was way worse than my Rogue, and cost me only $1,001.00 less than the Rogue they purchased. They made a lot of money off me and I paid cash. This whole thing was a bait and switch. I have called finance 4 times to find out if my warranty can only be used at a Nissan Dealership and why haven't I received any paperwork on the extended warranty, with no return call as of yet, Funny how many times they called me to buy my car and now I never received a return call from Eric or Andrew. They sold me a car that I never had never seen before until after it was too late because they said it was in service and in detail. It wasn't on the lot yet, so how can they sell me a car I have never seen? They guaranteed me it was a good car. Another lie. As far as I am concerned they are liars, cheats, and thieves. More

Advertised a car on their website for a specific price. Went to dealership and they would NOT honor the price and tried to make me pay an additional $3k for things they "had done to the car". I am NOT ta Went to dealership and they would NOT honor the price and tried to make me pay an additional $3k for things they "had done to the car". I am NOT talking about taxes and fees, etc. Classic bait and switch. Lost any chance of business from me forever. More

On March 8th, 2022, my boyfriend, and I were in a car accident that resulted in my car being totaled. A same day payout was made March 16th, and I received $3273.08, and the remainder left on my totaled accident that resulted in my car being totaled. A same day payout was made March 16th, and I received $3273.08, and the remainder left on my totaled car was paid off to Balboa Thrift and Loan which was $20358.59. As a result of the accident, I suffered a minor concussion that made attempting to get my things in order rather difficult. I trusted the Lithia name to help make my car buying process easier, yet a month later, I am out $1000 and carless thanks to them. If anything, they have caused me more grief than I could have imagined. I began the process of finding a car with the help of Lithia Ford specialist the next day. I was looking for a car that was under $10k so my payments could be between $200-350. That was the ideal scenario for me. Unfortunately, their stock did not have anything that would work for me so she helped me search elsewhere. That’s when we stumbled upon Lithia Nissan of Clovis who, at the time, seemed to have cars that would work for me. We called together to set up the appointment for me to go in and look at the 3 cars I was interested in. The woman on the phone was named Brenda and she said she was a sales representative. My boyfriend and I got to Nissan of Clovis and I requested to meet with Brenda as prompted, however, it turned out that Brenda was not a sales representative as previously mentioned. This was already a red flag to me as myself and the Lithia Ford Specialist were misled to believe that Brenda would be helping me. The comfort of knowing that I would be helped by another woman made feel more comfortable, but I never even met Brenda. Instead, when we arrived, we were approached by an, at the time, unnamed sales rep. I told the young man I was there for Brenda and he went to fetch her. We waited for about 10 minutes before he came back out and said he would be helping us instead. He introduced himself as Cruz and he said he would show me the car I was interested in. This is when he told me that the car that I was interested in was actually not ready for sale but he can still show me anyway. We proceed to a dirt lot where he shows me the car. It was filthy, and covered in ants which Cruz himself pointed out. He then asked if I knew how to drive stick. It was not listed on their site that the car was a stick shift so that was out of the question. He then took me to view some cars in my price range. I settled on one and, once they ran my credit and spoke with banks, I was told I had to get a more expensive vehicle that was $5k over what I wanted to look for. My BF and I were there for roughly 6 hours. I was exhausted; we both were. They made me kept choosing car after car. I want to note that I didn’t come in with expectations about the kind of car I got. All I wanted was what Lithia had given me in the past: excellent customer service, a fairly quick buying process, attentiveness to my needs, and most importantly, a car in great condition with a clean bill of health. I was extremely frustrated that 6 hours in, I was still having to negotiate with my own sales rep rather than them negotiating on my behalf. They found a car that would fit whatever conditions they needed it to meet in order to get my loan. When it came back, it was literally almost $100 a month more than max limit. Cruz was at times, not very understanding. Sometimes, he attempted to guilt trip me into not signing the agreement because the payment was only “a few bucks off”. I told him that for one thing, the car that they found for me I didn’t even like. It didn’t feel worth the price due to it’s age and lack of newer technological features. There was a red Ford Fusion that was cheaper, newer and had better features. They still kept running into trouble negotiating. I was going to leave when an old coworker came out to meet me. His name is Luis Wendel and he explained he was one of the sales managers. He told me they would try to work it out and got the monthly payment down to $406, still $6 over my max, but I took the offer because I trusted Luis and Cruz. That would prove to be a mistake. We spend another hour or two going over paperwork. Cruz leaves us with his business card then hands us off to Roberto Lopez, a finance manager. Roberto then explains that we can “only go up from here”. He assured me he would look into getting a different car with a different lender and better interest rates and would call me the next day. I felt that he was also someone I could trust. Because of that assurance that he would be negotiating a better deal on my behalf, my assumption was that the deal was not set in stone. Roberto then says he emails me the contract which, as it turned out, was not my contract but some fax papers for another client. I only noticed the next day. Fast forward to me driving off the lot. Driving home, I was on the phone with my boyfriend. I was telling him that the car was really shaky and the air wasn’t really working. Honestly, I thought perhaps the car had been sitting for a while and maybe needed to warm up? I am no car expert, but I trusted that no matter what, I could always call with questions. The interior was extremely messed up in spots that you wouldn’t know about unless you went searching; I thought it was rather sleazy for none of the sales reps I dealt with to not point out the serious damage in the car. The carpet was ripped up, the backseat was filthy, the pedals didn’t even have covers. The next day, less than 24 hours later, the car was still being strange so I dialed the phone number on Cruz’s business card. The number gave me a disconnected message. I definitely found that a bit unprofessional but shrugged it off. I called their main office and asked to speak to Cruz. I was told he was with a client and would call me back. Never heard back. I called again, next day, same thing, nothing back. I call later that second day and leave yet a third message for Cruz to call me and finally, Luis calls me back. I explain everything to him and he tells me he’s very sorry and will have Cruz call me to set up a service appointment. Cruz FINALLY calls me back after he’s required to and schedules me an appointment for the next day. I also manage to obtain the real copy of my contract which, my Lthia Ford friend finds has me opted in for something called an optional service contract. No one even explained what that was to me. I bring my car in the next morning before work and go to the service station. Instead of being greeted, an extremely rude employee asks my boyfriend and I to wait outside. I have never been to this service station before and am under the impression that I check in first, as that is what you typically do. I let the man know I have an appointment and he says “yeah well so does the lady you’re parked behind so you need to wait in your car”. We waited almost 30 minutes past our appointment time before someone come help us. The man who helped us that time was awesome, his name is Aaron and honestly, he is one of only 2 people there that seem to have done their job correctly. Aaron got us all checked out and explained that he would be contacting me with an update as soon as he could. He called later that day and explained that his technicians had inspected the vehicle and, according to their Ford manual, the engine needs to be replaced. I thought that was incredibly inconvenient. I had the vehicle for all of 2.5 days and now they were telling me that one of the most essential parts of the vehicle was going out and I had JUST gotten it. Obviously, I am extremely upset about the matter and tell him so. He explains he understands and the plan is to get a second opinion to see if the engine really is the problem. This is a Friday. Monday comes as the next business day and the second opinion individual does not show so they move it to Tuesday. Turns out that the first tech is correct in his findings and the engine needs a replacement. But, Aaron explains that they have to get warranty company approval to make these repairs. I understand this and am appreciative as I did not by a warranty and am glad they are looking into it. I would assume a decent level of customer service such as this would come from Lithia. I am then offered a courtesy rental until the repairs are done. I take them up on this offer. As I am signing off on the rental car agreement, Luis assures me and my boyfriend that the issue with the engine will be fixed. He also tells me that my loan company for the vehicle will be calling me soon to conduct an interview and that when they call, I will need to lie to them and tell them the car is in my possession. Otherwise, he said, they will pull the loan and I will not be able to use them on another vehicle again and lose the car. I had never heard of this before and honestly was a little scared. It sounded very suspicious, but I trusted him. The rental I received was also in rather poor condition and had similar problems to my own new car. A few days went by and the loan company called to conduct the interview. I lied to them as prompted even though I didn’t particularly want to. I was afraid to lose the loan. The very next day I got a call from Aaron. He explained that they would not be replacing the engine and would only be replacing one piece of it. This made me extremely angry as Luis had told me they would fix the issue and to me, it sounded as though they were only slapping a band-aid on the problem. I called my loan company and told them everything. It was then brought to my attention that Luis had actually lied. If I had told them that I didn’t have the car in my possession, they wouldn’t have pulled the loan, they simply would not have paid the dealership until I was satisfied with my purchase and gave them the ok. When this information came to light, I told them to pull the loan. I no longer felt comfortable taking a car from a place that I felt had repeatedly misled me. I then spoke with the Lithia Ford rep I had been speaking with previously and gave me a name to call and complain to about the way I was being treated. Al Pacheco runs that Nissan and he was the one she recommended talking to. I called and asked to be transferred to his desk. He didn’t answer so I left a message. I explained the entire experience with his staff and how, at this point, I was simply seeking a refund of my down payment. I hadn’t heard back so I called again. This time I got through to him. I explained the situation and he said “first things first, bring back the rental then we can talk”. It was rude to me that his only concern was having the rental car back but at this point, I was done with them too. Aaron calls me a little after this and explains that the engine is being fixed and that the part that needs replacing will be replaced. I explained to him that at this point because of the lying from Luis with the loan company and the condition of the car that I didn’t feel comfortable proceeding in the transaction. I brought the car back a little earlier than Al and I had scheduled for. Another sales rep, Andrew, who was the only other person besides Aaron that I didn’t mind dealing with, led Jordan and I to an empty office; Andrew was very hospitable and made me as comfortable as he could. Thirty minutes later, Al comes in and opens with the same information Aaron had previously given me. He said the engine is being replaced and that the short block is the engine. I told him that’s fine, but I no longer wanted to deal with the dealership and wanted to terminate the contract. He said it was not possible and proceeded to tell me that the issues with the car must have risen when I drove off the lot. I explained that I didn’t think that was the case and he proceeded to overtalk mysaelf and my boyfriend and saying that it is essentially my fault and that I should not have driven off the lot. At this point, I am seeing how Lithia truly is. I put my faith in these sales people to sell me a car that is in great working condition and then get blamed for trusting them in the first place. He then explained that he will not be letting me out of my contract. I asked him if he had the power to and he said “yes I do”. He then proceeded to tell me that he will in house finance me and I will make my payments to him and that is it. He says the only option I have is to take the car. He offered me a newer rental which I declined. At this point, I wanted nothing to do with them. He said to give him 10 days from that day to have the car to me and if it still is not in working condition, he will “rip up the contract himself”. I got a call later that day from my loan company asking if I wanted to keep my loan with them and I told them yes, if I could. I believed Al when he said that I could not get out of the contract, yet another mistake of mine. The loan company agreed and said they would update me on any repairs. I tell the Lithia Ford Rep I was working with and she tells me that Lithia doesn’t even have in house financing! I was stunned at the blatant lie from Al. It seems that stunned disappointment is a regular reoccurrence when dealing with this team. A week later, I get a call from an entirely different loan company and they tell me that they will be handling my loan. I am extremely confused as I did not agree to any sort of agreement with them nor was I even notified that they were contacted! I explain to them that I already have a loan company and they tell me that the dealership is not allowed to send out my information and attempt to get a new loan when I already have one and wasn’t even notified about the contact. They also say that, contrary to what Al forcefully said, the car is technically NOT mine and the contract can be cancelled as the loan has not funded and the car is in the dealerships posession On day 10, I call Al. I get his voicemail and leave a message asking for him to keep his word. I explain that I would like a full refund and to terminate the contract as previously mentioned. Radio silence. He never calls me back. Another week goes by, I call again and nothing. The next day, Aaron calls me to give an update on the car. He says Al told him to call. He says they fixed it, test drove it and the check engine light came on again. They ran more tests and find out something is now wrong with the catalytic converter. At this point, I have not had the car for a month. He says they need to look into it more and see. I tell him to have Al call me and says he will message him. Al never called. He still has not contacted me. At the time this message is being written, I am still carless and without my deposit. More

Thank you so much Alex Orozco and Al Pacheco For making this happen my first time buying a car it means so much to me Nissan of Clovis has great 😊 customer service this happen my first time buying a car it means so much to me Nissan of Clovis has great 😊 customer service More

Best experience I have had at a dealership. Aaron Navarro best salesman never pushy listened to our concerns and found us the right car at the right price. best salesman never pushy listened to our concerns and found us the right car at the right price. More

Great professionalism from Vincent Thao and Alex Trujillo. Gave me the best rate and the best prices I could have asked for. will buy again Trujillo. Gave me the best rate and the best prices I could have asked for. will buy again More

Constant emails website in the shop Interested in the 2019-2020 Frontiers. Every time I try to look at the inventory the page is in the shop as they say and does not work. Interested in the 2019-2020 Frontiers. Every time I try to look at the inventory the page is in the shop as they say and does not work. More

I purchased a 2019 certified pre owned, my local dealership found front end wreck damage when it went in for a check engine light!! No more warranty now, and have to pay out of pocket?? Contacted my dealership found front end wreck damage when it went in for a check engine light!! No more warranty now, and have to pay out of pocket?? Contacted my Distrct attorneys office . Cant believe this. I'm furious More

Great Service and quality vehicles! This was the best car buying experience we have ever had. Ahmad was great--hilarious sense of humor and super helpful. There no pressure from anyone This was the best car buying experience we have ever had. Ahmad was great--hilarious sense of humor and super helpful. There no pressure from anyone to buy. Instead, they listened to us and found us a deal on a great Nissan truck. I highly recommend this dealership if you want a quality car and terrific service. More

complete service outstanding !! Tim Bowden was polite listened to all my concerns and explained all the reason for the problems I was completely satisfied with the service. Tim was Tim Bowden was polite listened to all my concerns and explained all the reason for the problems I was completely satisfied with the service. Tim was a true professional. More