Lithia Nissan of Eugene

Great experience, easy to work with. Would definitely do business with Lithia Nissan of Eugene again. Would definitely do business with Lithia Nissan of Eugene again. More

I was trying to respond to Brockman’s reply to my post. It felt like just a rubber stamp reply. No meaning what so ever. If Brockman wanted to fix this issue, he would need to become a man of his word. It felt like just a rubber stamp reply. No meaning what so ever. If Brockman wanted to fix this issue, he would need to become a man of his word. As I waited all day on Friday for his call, he didn’t even have the courtesy to text me. Even after my one star review, he could have reached out to see how he could make it right. Nothing. How incredibly telling when the manager is the representation of the service department acts in such a way. More

Service department was horrible. I gave one star for the first appointment. I bought a used leaf and it was having issues with the CarPlay. Took it in and I was seen fairly prompt I gave one star for the first appointment. I bought a used leaf and it was having issues with the CarPlay. Took it in and I was seen fairly promptly. They asked that I make a video of the issue and then send it to them. I did so promptly. NO response to the text or video clips I sent. Eric was the service person . The next day, after I had received no response, I called and talked to the manager, Brook. Wanted to make sure I wasn’t lost in the busyness. He agreed and said they were on it. A week passed. I called and talked to Eric, and asked VERY clearly to have a text sent when the process to contact the warrantee department had been turned in. Crickets. No response text or otherwise. This week, I called to talk to Eric and was informed that he no longer worked there. I asked to talk to the manager, Brook. I spoke clearly but respectfully saying I was very disappointed with the service, that I had asked HIM, the manager to text me. He did not. He assured me that the tec guy was on vacation and that he, Brook would check in and CALL me. Crickets. Incredible that there was absolutely NO communication. I called Kiefer Nissan to schedule an appointment with their dealership. I explained the situation and Colton was great! He looked up if anything had been processed by Lithia, NOTHING since my first appointment. Seriously, how can a service department operate with NO service? Extremely disappointed More

Dealership was easy to work with. They showed me everything about the pickup. Pickup had gas and was clean for me when I left. They showed me everything about the pickup. Pickup had gas and was clean for me when I left. More

I appreciate the great service from both salesman James Hunt and service manager Brockman. Thanks for taking care of me! Hunt and service manager Brockman. Thanks for taking care of me! More

Service department is a joke. I understand why Nissan is struggling. Was told the car had lifetime oil changes and then a few years in, was told no it had expired and was charged I understand why Nissan is struggling. Was told the car had lifetime oil changes and then a few years in, was told no it had expired and was charged 96 for an oil change and no real inspection like the other dealers. Will not return unless it is the only option available. Too bad because this is my second Nissan and it used to be better. More

Robert was great. The financing process was very easy and fast. There was no longer waits The financing process was very easy and fast. There was no longer waits More

Great experience in the purchase process from my initial outreach with sales and the rest of the team made it a stress free purchase outreach with sales and the rest of the team made it a stress free purchase More

The lack of attention to detail by the service mechanic makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the a makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the assessment. Not the experience I expected from a Nissan dealer. When I dropped the car off I told them my main reason was to check the brakes & change the oil, but since I'm keeping the car I need the recommended 60K service which usually came with a mechanical assessment. I switched out winter tires, so brakes could have been easily checked, but weren't. Did they even do all the other services on the lengthy service list? At the end of the day I was given my invoice with no explanation of my car's mechanical condition, despite me asking (& paying for it). Next day, a follow-up conversation with the customer service about my problems not getting all the services I paid for and costs being out of line with 'shop rate', I did reschedule. Fortunately my persistence paid off. The car does need brakes! I am shocked at the sloppy service. The labor charges ($270/hr) far exceed the 'shop rate' ($140). I was overcharged it is obvious to me. Because of this shop's negligence I could have continued driving my car with a dangerous brake situation! I am upset and still question whether the services I paid for were even done. Obviously, service was not done completely; too many important details were missed including the simple 'reminder sticker' for the next oil change. More

We bought a 2024 Palaside on Mother's Day and are thrilled with the vehicle and the way we were treated. We were treated with respect and Andrew "Oz" was very knowledgeable about the vehicle and went thrilled with the vehicle and the way we were treated. We were treated with respect and Andrew "Oz" was very knowledgeable about the vehicle and went out of his way to take care of us. We would highly recommend the dealership and Andrew "Oz" in particular. More