Lithia Nissan of Eugene

Robert was great. The financing process was very easy and fast. There was no longer waits The financing process was very easy and fast. There was no longer waits More

Great experience in the purchase process from my initial outreach with sales and the rest of the team made it a stress free purchase outreach with sales and the rest of the team made it a stress free purchase More

The lack of attention to detail by the service mechanic makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the a makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the assessment. Not the experience I expected from a Nissan dealer. When I dropped the car off I told them my main reason was to check the brakes & change the oil, but since I'm keeping the car I need the recommended 60K service which usually came with a mechanical assessment. I switched out winter tires, so brakes could have been easily checked, but weren't. Did they even do all the other services on the lengthy service list? At the end of the day I was given my invoice with no explanation of my car's mechanical condition, despite me asking (& paying for it). Next day, a follow-up conversation with the customer service about my problems not getting all the services I paid for and costs being out of line with 'shop rate', I did reschedule. Fortunately my persistence paid off. The car does need brakes! I am shocked at the sloppy service. The labor charges ($270/hr) far exceed the 'shop rate' ($140). I was overcharged it is obvious to me. Because of this shop's negligence I could have continued driving my car with a dangerous brake situation! I am upset and still question whether the services I paid for were even done. Obviously, service was not done completely; too many important details were missed including the simple 'reminder sticker' for the next oil change. More

We bought a 2024 Palaside on Mother's Day and are thrilled with the vehicle and the way we were treated. We were treated with respect and Andrew "Oz" was very knowledgeable about the vehicle and went thrilled with the vehicle and the way we were treated. We were treated with respect and Andrew "Oz" was very knowledgeable about the vehicle and went out of his way to take care of us. We would highly recommend the dealership and Andrew "Oz" in particular. More

I wouldn't give them any stars if that was an option. came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our way home the truck wouldn't hold oil pressure, went back and the manager promised to "take care of us" and if the problem continued to let him know. on our way home the check engine light came on and when we spoke to the manager he "called" the dealership in bend and they proceeded to tell us there was nothing they could do. we have 4 children and are out quit a bit of money. I am very frustrated with how they managed this. More

The sales people are great! The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will neve The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will never step foot in there again because of the service department. Twice now we have made appointments and twice we have sat for hours, waiting for our car to even be moved into the building. They usually have some lame excuses why they haven’t even moved your vehicle. We brought in once for an oil change and sat for 5 hrs only to find they had not even began to do the oil change. We got our keys back and went elsewhere. One of our brand new vehicles had a tire that was “out of round”. We had to deal with the service dept to have the tire replaced. It has been a year and still no new tire. They always have an excuse and it is never their fault. We will NEVER purchase another vehicle from Lithia Nissan due to the service dept. More

When we dropped our 2024 Leaf for a computer recall we were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need th were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need that much work not under warranty. My suspicions were heightened went I recognized a $200 maintinance for the EVAC system which is for gasoline vapor recycling, since the LEAF is an EV there is no EVAC! I then realized the entire list of repairs were basically bogus and not due or necessary. Sadly I believe many nervous owners would agree to this $1000 of unnecessary maintenance. More

it was k experience just watch the sales on warranty you may be able to get the same warranty threw the lender & be wayyyyy cheaper:)))) may be able to get the same warranty threw the lender & be wayyyyy cheaper:)))) More