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Lithia Nissan of Eugene
Eugene, OR
345 Reviews
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Showing 345 reviews
May 30, 2026
May 29th Update: I purchased a 2022 Nissan Altima from Lithia Nissan of Eugene on May 9. Immediately after purchase, the check engine light came on with a manufacturer service code. I immediately schedule Lithia Nissan of Eugene on May 9. Immediately after purchase, the check engine light came on with a manufacturer service code. I immediately scheduled a service appointment and also began noticing an engine knocking noise. When I brought the vehicle in, I was told the issue was a failing alternator, which was replaced. However, the check engine light returned immediately and the engine noise persisted. After a second visit, the service department discovered metal debris in the oil pan and oil filter, ultimately diagnosing the vehicle with engine failure. Given the severity of these issues and the amount of time it typically takes for metal contamination and engine failure to develop, I find it difficult to believe these problems appeared after I purchased the vehicle. Before buying the car, I specifically asked about its condition and service history and was assured that it had been inspected (not mentioned of engine problems) and was safe and ready to drive. Based on my experience, those assurances do not align with the condition of the vehicle I received. What concerns me most is that a vehicle requiring an engine replacement was sold as a reliable used car. If these issues were present during inspection and missed, that raises serious questions about the quality of the inspection process at Lithia Nissan. Ive read several similar reviews from other customers experiencing the same thing. If damage/defects/problems were known about the car and not disclosed, that raises even more serious concerns. The dealership's proposed solution has been for me to use the warranty I purchased to replace the engine, or to trade the vehicle in for approximately $2,000 less than I paid for it. Neither option adequately addresses the fact that I purchased a vehicle that experienced major mechanical failure right after leaving the lot. This situation has caused significant inconvenience, including repeated service appointments, arranging transportation through friends and coworkers, disruption to my work schedule, and the loss of confidence that should come with purchasing a vehicle from a dealership. At this point, I believe a full refund is the most appropriate resolution and will update as this progresses. More
by brookeeverard
Employees Worked With
Andrew (OZ) Osborn
May 29, 2026
They made the car buying experience easy and painless. We completed the process before our Jimmy John’s arrived.Now that’s freaky fast! We completed the process before our Jimmy John’s arrived.Now that’s freaky fast! More
by johncarter412
Employees Worked With
Andrew (OZ) Osborn
May 17, 2026
Easy transaction. My previous Prius blew a head gasket so I needed to be replaced for work. It had 385,000 miles and the repair was $ 5,000 so I didn’t want to do that My previous Prius blew a head gasket so I needed to be replaced for work. It had 385,000 miles and the repair was $ 5,000 so I didn’t want to do that. I replaced with the 2024 Prius in your dealership and rolled over the $9,000 loan I still owed on my 2021 a Prius. Got a 5% Selco loan, the whole process took 1 1/2 hours as they needed to value my trade in, verify the condition and come up with a trade in value. Super helpful salesman and the loan agent recommended gap insurance which I took since I’m coming out $9,000 above car value and my Monthly payment was very affordable. I’ve had the 2024 Prius hybrid for a week. Love the 50 miles to the gallon of gas. I drive it 85,000 miles a year. I’ve had three of them and they are the three best cars I’ve ever had. Zero maintenance on any of them until I get to 380,000. Including no brake replacements. More
by Bryan Solomon
Employees Worked With
Brandon stradford,5 stars, Robert Hunt 5 stars
May 05, 2026
The dealership offers some of the best customer service around. The agents are friendly, helpful, and always ready to answer any questions. They genuinely care about your experience with the car you’re buy around. The agents are friendly, helpful, and always ready to answer any questions. They genuinely care about your experience with the car you’re buying, not just making a sale. They stay in touch and follow up after your purchase, and they gave me a fair quote while always being available whenever I had questions. More
by Joe
Employees Worked With
Dylan Sahakian (Sales Dept.), Brandon (Manager)
February 28, 2026
This was the best experience I've ever had in purchasing a car. The salesman I worked with was amazing! If you want a great experience, this is the place. a car. The salesman I worked with was amazing! If you want a great experience, this is the place. More
by amr32173
Employees Worked With
Andrew (OZ) Osborn
January 30, 2026
Jason is just the best I have ever dealt with. We got everything we wanted coming in and more. All questions and concerns were handled quickly and efficiently.Drove home feeling good about our new We got everything we wanted coming in and more. All questions and concerns were handled quickly and efficiently.Drove home feeling good about our new Rouge. More
by Jaconbills
Employees Worked With
Jason Mosley
