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Lithia Nissan of Fresno

Fresno, CA

2.4
519 Reviews
Lithia Nissan of Fresno, in California's San Joaquin Valley, joined the Lithia Motors family of dealerships in January 1998 after being acquired from Daniel A. Haus Group, Inc. At Lithia Nissan of Fresno we understand that buying a new Nissan or used car is a huge investment. There are a lot of factors to weigh before even beginning to think of what kind of car to buy. What separates us from other car dealerships is the dedicated staff we have here at our car dealership in Fresno, and our commitment to community. We are all passionate about our brand and the customers that we serve. We proudly support organizations like the Downs Syndrome Association of Central California, Wounded Warriors, Fresno Roeding Park, Susan G. Komen, and Caring Veterans. So, what are you waiting for? Take a look at our new Nissan showroom and check out amazing vehicles. And if there's less of a budget to work with, we have an extensive certified pre-owned inventory and a used car inventory for drivers to get the most out of their investment. A wide range of car loan and Nissan lease options. Fully-stocked Nissan parts department to enhance your driving experience. A state-of-the-art car service and maintenance center To find out more about our new car specials, used car specials, and auto finance department call our car dealership near Madera, CA at (855) 269-3602.
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5580 N Blackstone Ave

Fresno, CA

93710

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Showing 519 reviews

March 19, 2023

This place will try and scam you and had the worst experience when I bought my car here will never go back More

by Caetanofamily21@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert,
Mar 21, 2023 -

Lithia Nissan of Fresno responded

Hello, Thank you for taking the time to alert us of your concern. Every customer that presents us with the opportunity to earn their business deserves a first-class experience and it regrettable to learn we have a fallen short of that with you. I can assure you that this is not an accurate representation of the type of experience we strive to provide all our valued customers, like yourself. I would like to speak with you regarding the details of this experience and hopefully regain your trust in our team. Please reach out to me directly at your earliest convenience. Victor Ochoa vochoa@lithia.com General Sales Manager

February 26, 2023

Not a so good experience…. spent 5 minutes waiting for a rep to pull a specific car I saw online to the front for me to view, they got me to only walk me around the entire lot a More

by Mty_92007
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Whole sales rep team
Feb 28, 2023 -

Lithia Nissan of Fresno responded

Hi Matt, Every customer that presents us with the opportunity to earn their business deserves a five-star experience, and it is regrettable to learn your recent experience with our team was less than that. I would like the discuss the details of this experience with you and assure you this is not an accurate representation of the first-class experience we provide. Please reach out to me directly at your earliest convenience. I look forward to speaking with you soon. Victor Ochoa vochoa@lithia.com General Sales Manager

December 25, 2022

All I can say is all the way from the top from management to salesman there is no communication no structure and basically no people skills and if you don’t get it in writing they will lie to you!!! Never go More

by Unsatisfied customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roberto Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Lithia Nissan of Fresno responded

Hi, Thank you for taking the time to leave us feedback regarding your most recent visit with us. Every customer that presents us with an opportunity to earn their business deserves a five-star experience. I am sorry to hear you feel as though you did not receive that from our team. When you have a moment please reach out to me to discuss the details of this experience. Victor Ochoa vochoa@lithia.com General Sales Manager

Dec 28, 2022 -

Unsatisfied customer responded

In good.

December 15, 2022

This place was the worst experience I've had with a car dealership I went in there wanted to spend just a certain amount they doubled it bamboozled me and when I got to my senses the next day they wouldn't More

by rrcontreras33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge.
Dec 23, 2022 -

Lithia Nissan of Fresno responded

Hello, We appreciate you taking the time to leave constructive feedback regarding your most recent visit with team. Though we stand behind the evaluation our team provides prior to us making pre-owned vehicles available, it is regrettable to learn of your experience. We do apologize for any inconvenience this may have caused you. At your convenience please contact me to discuss this experience in further detail. Victor Ochoa vochoa@lithia.com General Sales Manager

December 07, 2022

Shadiest Car dealership I've ever been too. Listed an amazing price on the website for the vehicle I wanted. Went in to drive and purchase. AFTER they had already ran my credit and had me sign More

by vikochan2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karo
Dec 20, 2022 -

Lithia Nissan of Fresno responded

Hello Victoria, Thank you for taking the time to alert us of your concerns. The experience you describe receiving is less than the first-class experience we strive to provide. I apologize for the miscommunication and any inconvenience this caused you. I would like to speak with you regarding this experience. Please reach out to me at your earliest convenience. Victor Ochoa vochoa@lithia.com General Sales Manager

December 02, 2022

Poor post purchase customer service. Salesperson offered post purchase service saying if I need anything else to “let him know”. I needed some information regarding the leasing company a More

by Casey.miller33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karo arestakesyan
Dec 06, 2022 -

Lithia Nissan of Fresno responded

Hi Casey, Thank you for taking the time to alert us of your concerns. The level of communication you describe receiving from us is not an accurate reflection of the five-star experience we strive to provide. I am sorry for any inconvenience this has caused you. Please reach out to me directly at your convenience amd I would be happy to assist you. Victor Ochoa vochoa@lithia.com General Sales Manager

July 18, 2022

Went in to look at a Nissan, when I asked the price they quoted it was around $17K. I had been looking around so I felt that was high. He then mentions he can work with me on the pricing. I ask for his card More

by Hill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Prichardo, Charles Bailey
Jul 26, 2022 -

Lithia Nissan of Fresno responded

Hello, We appreciate you taking the time to leave us with your constructive feedback. Due to the current shortage of vehicles prices may fluctuate on a week to week basis. I would like to assure you the experience you describe receiving is not an accurate representation of the first-class experience we strive to provide any customer that provides us with the opportunity to earn their business. At your convenience, please feel free to reach out to me directly to discuss the details of this experience and I would also be happy to answer any questions you may have regarding the vehicle. Victor Ochoa vochoa@lithia.com General Sales Manager

July 05, 2022

This Dealer stated that Cars. com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of More

by Strobelite559
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Torres
2.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Ochoa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Esperanza Michel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Lithia Nissan of Fresno responded

Hello, Thank you for taking the time to leave us with your constructive feedback. I would like the opportunity to discuss the experience you describe receiving in greater detail and answer any questions you may have. Please feel free to reach out to me directly. Victor Ochoa vochoa@lithia.com General Sales Manager

June 11, 2022

Dealership is unorganized and everyone you talk to will give you a different answer. Every time you go in you will be given a different value for your trade in. Stay away! More

by pgcsfg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rajneesh Vasudev
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Murillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Ochoa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Esperanza Michel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Dancil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jocelyn Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Castaneda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossam Zoubi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Nissan of Fresno responded

Hello, Thank you for taking the time to leave us with your feedback. I would like to apologize for the level of communication it sounds like you are receiving from our team. I can assure you this not the five-star customer experience we strive to provide. Please feel free to reach out to me directly and I would be happy to answer any question you may have. Victor Ochoa vochoa@lithia.com General Sales Manager

Jun 30, 2022 -

pgcsfg responded

Why does the Nissan dealership tell me my car is worth $14,000 and the Ford dealership tell me $16,000 one day apart? My Uncle passed away and left me this car which I don’t need. The Nissan dealership says they can buy it with the paperwork I have. The Ford dealership says they can’t do it. One day apart. Please help me understand this.

March 30, 2022

It's always quick service. Mike and Joe are always very attentive and courteous when I pull up. More

by Bigcat882133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael L'Argent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Linder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tannr Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Lithia Nissan of Fresno responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Largent 559-440-7963 michaellargent@lithia.com - Service Manager

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