Lithia Nissan of Fresno

Charles Bailey was *Excellent*. He was friendly, professional, helpful, and honest. He answered all my questions, and went above and beyond to help me and made the whole experience easier and less professional, helpful, and honest. He answered all my questions, and went above and beyond to help me and made the whole experience easier and less stressful. More

Im a technician at infiniti, fresno nissan accepted my vpp discount when clovis, Selma and Visalia would not... I really felt valued as a NNA employee at fresno nissan, the sales team is top notch. I cant vpp discount when clovis, Selma and Visalia would not... I really felt valued as a NNA employee at fresno nissan, the sales team is top notch. I cant express the gratitude I have for fresno nissan, they really went out of their way to get me the best deal I could get on a 21 altima sl... More

Max D. Baker(salesman) was absolutely fantastic. Helped us immediately and very knowledgeable........................... A wonderful young man with a fantastic personality and is very driven. Will recomme us immediately and very knowledgeable........................... A wonderful young man with a fantastic personality and is very driven. Will recommend Lithia Nissan of Fresno a thousand times over. Will also recommend they ask for Max personally!!!!!!!!!!!!!!!!!!!!!!!! More

They help u a lot! This is the best dealer for real 😌 the guys are really good in their job! I would recommend it for real the guys are really good in their job! I would recommend it for real More

They had our Titan for 4 days and didn’t complete the minor repairs needed, and did not communicate at all. I took the truck in on Tuesday am and found out when I was finally able to reach them on Friday minor repairs needed, and did not communicate at all. I took the truck in on Tuesday am and found out when I was finally able to reach them on Friday that they didn’t do all of the repairs. More

Sales person was friendly and informative, she wasn’t pushy on purchasing. Espi explained the details about the car I was interested in and helped select the right size car for me. pushy on purchasing. Espi explained the details about the car I was interested in and helped select the right size car for me. More

Dishonesty is the key word for this dealer. I had a TrueCar certificate from them stating the final price of the car plus an $85 doc fee. I stated from before I showed up on their lot this plus tax and TrueCar certificate from them stating the final price of the car plus an $85 doc fee. I stated from before I showed up on their lot this plus tax and DMV fees was acceptable, but nothing else. They said they understand. When we went inside to do the paperwork, they had included LoJack and Glasscoat amongst other unwanted add ons for an addition of over$1500 to the price of the car. This is not an uncommon tactic for used car dealers, but they always take it out when I can prove a certificate. I told them I didn’t want that. I only want the deal I had a TrueCar certificate for. But they refused to remove those add ons or honor the advertised price and certificate. The “manager” even told me he doesn’t deal with TrueCar! I had certificates for 3 cars on that lot. Obviously we did not make a deal, I suggest you don’t try to deal with them either. More

To start with, I did not purchase a car from them at this time. I'm a repeat customer and I went in with a cash budget asking to look at a vehicle. They listed it in excellent condition and based their o time. I'm a repeat customer and I went in with a cash budget asking to look at a vehicle. They listed it in excellent condition and based their offer to me on that condition. This car was not anywhere near that condition. There was bumper damage, interior damage, and the transmission was working harder than it should have. The salesman tried to tell me that was because of the type of transmission that it was, but I know what a transmission is supposed to shift like, and the overwork between gears wasn't it. The Carfax clearly said that Lithia bought the car at an auction, yet I'm being told the entire time that the car was available for sale because it was in too good of condition to go to auction. The salesman was super easy to work with and friendly outside of that, but I found it all to be very dishonest. They tried to charge me for a Lojack. I said I didn't want it. They kept pushing it, especially the sales manager who was going over the purchasing options with me. He asked me if I knew what a Lojack was. I said I did. He then said, "why don't you tell me what it does." Rude, condescending, and completely uncalled for. The sales manager was pushy and continued his condescending tone. I was willing to negotiate, given the condition of the vehicle, but not with someone like that. I walked out. I got a message later offering me an acceptable price for the car. Thanks for your help I guess, but your sales manager just cost you a sale. More

Liked my car, it has everything I need but I feel like I got ghosted after I bought the car. Parts and cleaning were promised and was told it would be taken care of. Upon calling several times directly to a got ghosted after I bought the car. Parts and cleaning were promised and was told it would be taken care of. Upon calling several times directly to a manager and leaving voicemails no one knows what is going on and I have to tell my story over and over again. I even got in contact with the guy that sold my car via text. After several texts and calls I got minimal answers and I am left hanging. I live an hour away and need to get things coordinated in advance and no one is answering my questions. It is quite frustrating and 2 weeks is approaching and I have no answers. Ash was helpful with the registration, I appreciate that. But still since several weeks ago, I still have little to no answers and AJ has not responded to me. The do order is still not done and I am not sure of the status of my trade in payoff. I am so frustrated and trying to get things done before I move out of state. I ended up buying the seat buckle needed myself and installed it; found that underneath the back seats were extremely dirty with dog fur. I finally got my registration, but no word on the pay off. I am to the point of emailing a lot of people and doing more phone calls since this needs to be taken care of. More