Lithia Nissan of Fresno

Liked my car, it has everything I need but I feel like I got ghosted after I bought the car. Parts and cleaning were promised and was told it would be taken care of. Upon calling several times directly to a got ghosted after I bought the car. Parts and cleaning were promised and was told it would be taken care of. Upon calling several times directly to a manager and leaving voicemails no one knows what is going on and I have to tell my story over and over again. I even got in contact with the guy that sold my car via text. After several texts and calls I got minimal answers and I am left hanging. I live an hour away and need to get things coordinated in advance and no one is answering my questions. It is quite frustrating and 2 weeks is approaching and I have no answers. Ash was helpful with the registration, I appreciate that. But still since several weeks ago, I still have little to no answers and AJ has not responded to me. The do order is still not done and I am not sure of the status of my trade in payoff. I am so frustrated and trying to get things done before I move out of state. I ended up buying the seat buckle needed myself and installed it; found that underneath the back seats were extremely dirty with dog fur. I finally got my registration, but no word on the pay off. I am to the point of emailing a lot of people and doing more phone calls since this needs to be taken care of. More

I bought a brand new Nissan Rogue. They ran my credit and I also had made a big down payment. They could not find me a suv. I didn’t get no calls back or and helps out what’s going on. I had to drive and I also had made a big down payment. They could not find me a suv. I didn’t get no calls back or and helps out what’s going on. I had to drive to dealership to get answer. But still got no answers. Few days later I called Victor and he said we will return your money back but we can’t do anything about credit check. Its stupid that I paid them and still had to take time off to reach them, when it should be the other way around. Victor is the manager and AJ is the salesman that won’t respond. Ash the GM has yet to return my call. Nissan head is going through mess, seems like Nissan Fresno doing same. They don’t care about customers. Only thing they do is sell you a car and your own your own. More

Great service provided. Did not take an excessive amount of time. My car was in & out quickly. I felt like I was part of the Nissan Lithia Family. Very professional Service. "Thank you, Jason." of time. My car was in & out quickly. I felt like I was part of the Nissan Lithia Family. Very professional Service. "Thank you, Jason." More

I like the new Loyalty Program that offered free vehicle appraisals to returning service customers. I also will always remember the customer service that I received from Jimmy Mendoza. He treated my wife an appraisals to returning service customers. I also will always remember the customer service that I received from Jimmy Mendoza. He treated my wife and me like royalty. More

Everyone in there is so helpful and I want to thank Sergio for helping me get the right car for me. He was so nice. The customer service was just amazing. And suzie for helping me understand the paperw Sergio for helping me get the right car for me. He was so nice. The customer service was just amazing. And suzie for helping me understand the paperwork she was very details and helped me a lot thank you guys so much. More

Always wonderful service at Fresno Lithia. Fast, friendly, quality service! Would definitely recommend their service and their vehicles. Still in love with mine! Thanks again! friendly, quality service! Would definitely recommend their service and their vehicles. Still in love with mine! Thanks again! More

Rocky our sales person was great and the finance manager really worked with us to get to a deal that we were pleased with. Victor was approachable and didn't pressure us. I will be back to get myself a car really worked with us to get to a deal that we were pleased with. Victor was approachable and didn't pressure us. I will be back to get myself a car now since this one was for my daughter. More

The entire staff from sales and financing, to the service department is truly exceptional and the best in the business!! I highly recommend Lithia Nissan to anyone looking to purchase a new vehicle or to re department is truly exceptional and the best in the business!! I highly recommend Lithia Nissan to anyone looking to purchase a new vehicle or to repair one they already own. More

This dealership is incompetent and unresponsive. I bought the truck in mid-November 2020 and still do not have license plates. The temporary registration/ plates expired on Feb. 9. When I purchased my truck, the truck in mid-November 2020 and still do not have license plates. The temporary registration/ plates expired on Feb. 9. When I purchased my truck, it was like a cluster f****. I told the sales people that I was interested in a particular truck and they kept trying to get me to buy a different one. They supposedly could not find a key to the truck I was interested in buying, then eventually found the key. When I took possession of the truck, they provided me with only one key and refused to pay for another one to be made. Evidently, because Lithia did not properly furnish the DMV with a weight certificate, I have not received current license plates and registration. I am driving with temporary plates that expired on Feb. 9. I have left numerous telephone messages with the dealership's DMV department and the finance department (Victor) that have gone unanswered. The sales manager, Roberto Moreno, has not responded to my Mar. 11 e-mail message. Very poor service. More