Lithia Reno Subaru

We came in to the dealership with a service issue on our old car. While we were waiting to hear what the cost would be we noticed the $199 a month lease option on a new Subaru and laughed about buying one. old car. While we were waiting to hear what the cost would be we noticed the $199 a month lease option on a new Subaru and laughed about buying one. Then when the shop bill came in we decided the money would be better spent on a new car. The sales staff not only spent 3 days patiently working with us while we decided what to do, they also helped us trade in a broken car which was barely worth what we owed. We were a little worried about qualifying for the loan due to a recent foreclosure, but the finance department easily got us into a brand new forester. Beyond that the salesman worked hard to make sure I had all the features I was looking for and made a very tedious process fun. Then he went above and beyond by following up with us to make sure I was happy with my purchase. I highly recommend this dealership and love my new car. More

I have purchased 3 cars from LHS and each time they have made it extremely pleasant and stress free to purchase a car. super friendly and enthusiastic about getting you on the road without ripping you off ( made it extremely pleasant and stress free to purchase a car. super friendly and enthusiastic about getting you on the road without ripping you off (they got bills too). as long as you are not a moron and have decent credit they will make sure they do everything they can to put you into the ride of our dreams...i have sent numerous people to them and each person has been able to buy a car from them. I highly recommend you go check out the lot, great atmosphere, large inventory, great salesmen! 2 THUMBS UP!!!!!!!!!!!!!!!! More

Purchased a Used Legacy Outback at a good price.. engine blew within 1 week. Under warranty Lithia Reno Subaru (LRS) rebuilt it with a new block but used parts, cost me $1000 for new block, otherwise they w blew within 1 week. Under warranty Lithia Reno Subaru (LRS) rebuilt it with a new block but used parts, cost me $1000 for new block, otherwise they would have used a "used block". 3 K later the engine blows on a family trip… hotel … rental car, towing etc… LRS claims its my fault and wont cover it and wants $5k to rebuild, then wont let me pay with a credit card until I call the Reno Police to give me my car. 2k later the engine seizes due to valve train problems.. and under threat of lawsuit they pick up the car and fix it for free… but I have to then drive to Reno 2.5 hrs away and retrieve the car. …. 100K later valve train seizes, and Subaru is off my list.. for replacement vehicles. Subaru should restructure LRS to prevent their reputation from being destroyed in Reno.. Marco More

No one at this place will call you back. Made 3 calls to the service dept and got no answer after they reported a cd player not working as an "electrical issue" on my carfax report... Finally got a person the service dept and got no answer after they reported a cd player not working as an "electrical issue" on my carfax report... Finally got a person and said the system was down so he'd have to call me back...still waiting for that call. Called the finance dept to get a phone number for the maintenance plan cancellation company, and after being so terribly rude on the phone as if I were totally inconveniencing him, he said he'd cal back. still no call back on that...spoke to same person again and said "i'll email you"..no email receieved yet. Took a car in to have it evaluated for a buy back, still no call back on that... bought a legacy and asked SPECIFICALLY if it had the Satellit Radio and was told yes. turns out it does, after I buy a $400 part to get it! NO service after the sale. Thank God I got rid of my subaru so I don't have to deal with these losers anymore. More

I am floored to see such poor ratings for the service department. I have always had such a wonderful experience with Marvin. I am upset that they are so busy and I can't get in when I need to. I live s department. I have always had such a wonderful experience with Marvin. I am upset that they are so busy and I can't get in when I need to. I live so far outside of Reno and don't always know when I can get there. I think they need to hire more experienced mechanics. Even when I call to make an appointment, they are always full and I can't get in for another week or so. More

1. I called Lithia Reno Subaru dealer to inform them that my CEL and other lights were on, to which they replied, "do you have a diagnotic tool, or could you go to your local *** parts store, to get the erro my CEL and other lights were on, to which they replied, "do you have a diagnotic tool, or could you go to your local *** parts store, to get the error code?" 2. Upon taking my car to the selling dealer for said CEL issue, they kept it for 3 nights and were not able to solve issue. I asked man what do I do if lights come back on, he shruged and said, "well, try to disconnect battery terminal and reset code". -lololol 3. When I finally got my car back, the drivers armrest was full of water and cigarrette ash was in the center console, mats were dirty, and door sill dirty. {not joking} Other: 1. They push-talk me into giving me 10s on all the questionare. 2. The car was to come with all weather mats and it didn't. I had to come to dealer next week and wait 2 hours to get them. 3. I was cheated into getting a extended service plan at the finance department. The man lied and told me he could lower my interest rate if I bought it!!! More

I have been looking for an Impreza WRX since January. I have not gone to any other dealer because I have bought my last 2 Subarus from Lithia and they have always been very helpful. Not anymore. This is have not gone to any other dealer because I have bought my last 2 Subarus from Lithia and they have always been very helpful. Not anymore. This is April and I still haven't had any luck with them. I will be going to another dealer from now on. The salespeople are lazy and not willing to go the extra mile. They treat me like I don't know what I want because I am a woman. I feel like they have lied to me all along. More

I would not recommend this dealerships service department to anyone ever for any reason. Their staff is rude and did not do the job right the first time or the second or the third. When I called to have the to anyone ever for any reason. Their staff is rude and did not do the job right the first time or the second or the third. When I called to have the matter resolved i was treated as if i was in the wrong for being upset that they were unable to fix my car. More

The sales folks were {naturally] friendly and helpful. Being a woman alone I never believe I am getting the best deal but I was shocked after interpretting what the salesman told me about free oil changes Being a woman alone I never believe I am getting the best deal but I was shocked after interpretting what the salesman told me about free oil changes for life then later reviewing the paperwork and seeing that I was charged $400 for these "free" oil changes. I was sorely disappointed. They charm you so that you pretty much sign whatever they put in front of you. My fault? Yes. But still disappointing when I thought I was getting free oil changes for life. Let's face it, car salesmen are great at what they do but I often wonder how they sleep at night. More

Scott works in the service dept. And as most Subaru owners know, a 2005 WRX has a 2.0L engine. He argued with me on the phone, saying that Subaru does not make 2.0L engines, only 2.5. HAHA. Wow. And th owners know, a 2005 WRX has a 2.0L engine. He argued with me on the phone, saying that Subaru does not make 2.0L engines, only 2.5. HAHA. Wow. And these are the people who will working on my car?? Not anymore. About a year ago, they rotated my tires, scratched the heck out of my wheels, Marvin came out and looked, and said he was pretty sure that was there before I brought it in. Subaru also says they do an inspection on the vehicles when doing an oil change. They failed to miss that I had a turn signal out, and 3 year old windshield wipers. When servicing my wifes 2010 Impreza 2.5i, they said the air filter was fine. I looked at it when I got home, it was the original, 6,000 miles on it, and very dirty. What a way to save a few bucks and time, and loose a customer one at a time. . . email me if you want anymore details. kevinrgrubb@yahoo.com More