Lithia Reno Subaru

My mother took her subaru in to have fog lights installed. She asked them to check it out while they were working on it. They told her the car was unsafe to drive. They charged her $1,400 for bra installed. She asked them to check it out while they were working on it. They told her the car was unsafe to drive. They charged her $1,400 for brake work and routine maintanence. The worst part is I helped her buy the car just before this and all the fluids were changed and the brakes checked out fine. A complete safety check was performed and the car was %100. They did work that did not need to be done, or had just been done. I called the service manager and he insisted all the work needed to be done. They took advantage of an older woman by scaring her into the work. I also had a good friend that was told his timing belt needed to be changed. It had been done the month before elsewhere. This is a dishonest repair facility. I have bought parts and the parts department is friendly and knowledgeable, but don't let them work on your car! More

Car came from CA with scratches. We get it after dark, don't see the problem until the next day. No DMV sticker. Milage is 215, trip is only 130 miles. Just got the Temp DMV sticker. Assistant manager don't see the problem until the next day. No DMV sticker. Milage is 215, trip is only 130 miles. Just got the Temp DMV sticker. Assistant manager said he would get someone to bring it up when I left at 1:00 PM. 5:00 PM I call (twice) and was promised a return call by the woman I spoke on the phone to. 6:00 PM I call again, guy puts me on hold, comes back, says the sticker is there but nobody is available to send it up. 7:00 PM, my third trip to the dealer, guys are sittting reading the newspaper, in the office. That's too busy? No call? Buy your car off the lot, don't buy sight unseen, and bring a camera. THe guys are polite, but really don't care. look at potzagilla.net for my horror story More

Everything Seemed fine at the time of the repair. I was on the road and went in for a warranted fix (Blown Head Gasket). 40K later (yea that is a lot of miles, but a head gasket should rarely blow...ever) on the road and went in for a warranted fix (Blown Head Gasket). 40K later (yea that is a lot of miles, but a head gasket should rarely blow...ever) my current Mechanic said it's bad again. after taking my engine apart, he could tell that the 1st job was done so poorly, he was amazed I eve got back home. Tolerance for a head gasket is .001 - .003, the "divot" Lithia machined into my block was .008. It was obvious that it was Lithia's doing as there were rotor marks all around the divot where a sloppy machine job was performed. I confronted Lithia (and then Subaru of America) and just got the brush off. not willingness what so ever to at least look at the problem (my mechanic took some good close-up shots of the damage). I wouldn't recommend this dealership to anyone, I cannot believe that Subaru lets them put there name out the sign. Not to mention when I was dropping my car off at the dealer, I got confronted by a sleazy salesman, who was more interested it putting me into a new car than telling me where the after hours drop box was. More