Lithia Subaru of Oregon City

Happy Mark Turanski was great - we got the car we wanted, at a fair price, with a minimum of fuss. And Mark made it interesting and fun. Mark Turanski was great - we got the car we wanted, at a fair price, with a minimum of fuss. And Mark made it interesting and fun. More

Super smooth and easy experience Patricio made it super easy to buy my Crosstrek and was knowledgeable about the car. I was kept updated on the delivery and was easily able to reserve Patricio made it super easy to buy my Crosstrek and was knowledgeable about the car. I was kept updated on the delivery and was easily able to reserve the one that I wanted :) He made the process easy and stress-free. More

Absolutely amazing experience -- Would recommend to anyone Working with Lithia was without question the best dealership experience we have ever had. Alex and the rest of the staff were extremely competent, pr Working with Lithia was without question the best dealership experience we have ever had. Alex and the rest of the staff were extremely competent, professional, and also.. genuine! Such a surprising experience, and we'll be going back for sure. Highly recommend to anyone looking to buy a new/used Subaru in Portland. Best dealership in the PDX area (and we've tried them all, trust me). More

Good experience working with Barry We had a very good experience working with Barry. He listened to what we wanted, didn't try to push us to buy more and was friendly and respectful to We had a very good experience working with Barry. He listened to what we wanted, didn't try to push us to buy more and was friendly and respectful to both of us. We really didn't want to deal with a hard sell or hidden extra costs and we were glad to have a low-pressure experience with him. More

Great Experience Braden was knowledgeable about all of the products. He went above and beyond for me, even spending half an hour trying to track down specific vehicles Braden was knowledgeable about all of the products. He went above and beyond for me, even spending half an hour trying to track down specific vehicles. He was easy to work with, creating a relaxing atmosphere. I would buy from him again. More

Absolutely brilliant Great customer service by David, he's a fantastic dealer. He spent a lot of time test driving the car with me, explaining the features, getting me set Great customer service by David, he's a fantastic dealer. He spent a lot of time test driving the car with me, explaining the features, getting me set up with all the tech in the car. Even went the extra mile by delivering the car. Really happy with the car, the service and the price. highly recommend buying through David More

False Advertising and Unfulfilled Promises Do your homework if you're going to buy from Lithia! They have a price match guarantee, so I reached out to local dealers online (for the same model/o Do your homework if you're going to buy from Lithia! They have a price match guarantee, so I reached out to local dealers online (for the same model/option package), and sent Lithia the lowest quote received before going in to purchase my 2018 Crosstrek on 8/27/17. Their website had a coupon for a free $35 Visa gift card for test driving any vehicle (no purchase necessary), so I printed it out and gave it to my salesman Patricio Soler. My mother had purchased a new Forrester a year prior, and had recommended Patricio, so I had sought him out to help with my purchase. In doing so, I had mentioned the referral, and was told, in writing (email), that my mom would receive a referral fee. Patricio was easy to work with, and my negative review doesn't reflect my experience with him. However, after I test drove the vehicle I purchased, I met with Finance Manager David Killion. I informed him I had reviewed all "the extras," and had decided I was only interested in Lithia's lifetime oil change package. He became visibly frustrated with my decision not to purchase anything else. At one point, I had to ask him to remove the tire warranty that I noticed buried in my financing deal. I signed the papers, and when leaving asked Patricio about the $35 gift card I hadn't received. He told me he would request it from his other manager the following day, as the finance department was frustrated with the low price I paid for my vehicle. I was suddenly being punished for doing my due diligence?! The Visa gift card was PROMISED on their online site, and I had not only test drove a vehicle, but had purchased one. I didn't hear anything for several days until I reached out to Patricio. I also mentioned the referral, and gave him my mom's information so they could mail her the referral fee. Long story short - it's 3.5 months later, and neither were. Every inquiry I made indicated we would receive both, but nothing ever arrived in the mail. My recommendation is to seek online quotes from other dealers first if you choose to buy from Lithia. The dealers will send you an online quote via email, and then Lithia will match their price. It did save me a few thousand dollars, however I was ultimately punished by doing so. As of this morning, they stated the gift card was redeemed in October (obviously by someone else), and because I got such a good deal, there was no money to give my mom the promised referral fee. I love my vehicle, but Lithia's false advertising and unfulfilled promises have made my experience bittersweet. Good luck in your car shopping, but my advice is to go with a dealer who follows through on their word. More

Great Service Braden was was knowledgeable about the car and was fun to talk to. I appreciated his patience with me in this process and he was calm and collected. Braden was was knowledgeable about the car and was fun to talk to. I appreciated his patience with me in this process and he was calm and collected. More

Best customer service. When going into Lithia Subaru of Oregon City I needed a great car and that's exactly what Chris Ryan helped me find. The whole way through he helped m When going into Lithia Subaru of Oregon City I needed a great car and that's exactly what Chris Ryan helped me find. The whole way through he helped me find the best car that best fit my needs. If you want a new or used car they will find one for you. More

Good experience Nice dealership but you have to be willing to negotiate down costs. They will describe them as a volume dealership and will try to use that to keep th Nice dealership but you have to be willing to negotiate down costs. They will describe them as a volume dealership and will try to use that to keep their sale price high. With that said, the staff is extremely friendly and fun to talk to. More