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Lithia Subaru of Oregon City

Oregon City, OR

Overview
Reviews
4.7
2,772 Reviews
Call Dealership (503) 344-1338
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1404 Main Street

Oregon City, OR

97045

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Showing 2,772 reviews

June 27, 2022

Although I've had issues with the upselling that happens at Lithia, their personnel is always pleasant. More

by Bubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Harris
Report | Print
Jun 29, 2022 -

Lithia Subaru of Oregon City responded

Hi Bubba - I am so glad that you had a great experience with our staff, but I regret to hear that you were unsatisfied with the prices of our vehicles and services. Our dealership's highest priority is ensuring customer satisfaction while being clear about our pricing. If you would like to further discuss, please call at your earliest convenience. Cory Fay 503-723-2242 General Sales Manager

Jun 29, 2022 -

Bubba responded

Oh, your pricing is perfectly clear. It's the service upselling - telling me that I need new tires (when Schwab says they're perfectly fine for a couple more years) or offering me a service like a filter change for $100 that costs a couple of bucks for the filter and takes 20 minutes to complete is ample reason why people badmouth dealerships. I understand that you have a more robust environment to support but when I can go to a local shop and get the same quality of service from a qualified mechanic for a fraction of the cost, then your pricing structure suddenly becomes more predatory than supportive.

June 26, 2022

Great friendly service, helpful always. Be mindful that with staffing shortages, an “express” oil change service (“no appointments necessary” they tout) could leave you stranded in Oregon C More

by MEGSPELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hi Meg! I am pleased that you had a great experience with our staff! I do apologize for your longer than expected wait time, but I want you to know that we do our best to keep wait times as short as possible. I am always here to discuss customer feedback and ideas for improvement, and if you would like you can call me to discuss anytime. Christopher Aldworth 503-656-0612 Service Manager

June 26, 2022

The staff in the service department is always outstanding, even when they are short handed! More

by JEANINE0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jun 27, 2022 -

Lithia Subaru of Oregon City responded

We are thrilled to know you are always provided with outstanding experiences here at Lithia Subaru of Oregon City. We look forward to seeing you again!

June 26, 2022

I had to return twice for a service that I did not need to schedule based on when i called and.spoke to a service rep. When I arrived for an oil change and tire rotation, I was told I had to schedule it. More

by lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Harris
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hello Lisa, I apologize for the inconvenience our service scheduling created for you and the resulting frustration this caused. During the week we offer oil changes and tire rotations on a first come first served basis and no appointment is required, that said- in the event a Guest requests a specific time to arrive we do our best to coordinate handling their vehicle as quickly as we can by handling the oil change separately from the express line. On Saturdays we do request an appointment due to the limitations we face that are unique to Saturdays. I would be happy to assist you with scheduling your Subaru when next you need an oil change, please do not hesitate to call me. Chris Aldworth Service Manager 503-656-0612.

Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hello, I apologise that the repair work that included removing your door trim panel is causing on going issues. Please call me at your earliest opportunity so that we can correct the issue and make sure everything lese done has been done correctly. Chris Aldworth Service Manager 503-636-0612

June 26, 2022

Fast and reliable service as usual. That’s why I keep coming back.so often More

by DTARABELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Harris
Report | Print
Jun 27, 2022 -

Lithia Subaru of Oregon City responded

We are thrilled that you continually receive fast and reliable services here at Lithia Subaru of Oregon City. We look forward to seeing you again.

June 25, 2022

Fast service. No pressure. Enjoyed the service. Appointment made on internet was easy to do More

by LELLERMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unable to find m
Report | Print
Jun 25, 2022 -

Lithia Subaru of Oregon City responded

We here at Lithia Subaru of Oregon City appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

June 24, 2022

Quick and excellent service. I was in and out quickly for an oil change and the customer service was excellent. Would recommend!! More

by LIZZYWMCCULLOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Report | Print
Jun 24, 2022 -

Lithia Subaru of Oregon City responded

Lizzy, we here at Lithia Subaru of Oregon City strive for a high level of customer satisfaction and are thrilled to read our Service Team provided just that. Thank you for your five-star review. Don't hesitate to reach out to us for any future needs.

June 24, 2022

The dealer had no records of repairs, accused me of not purchasing tires. Tires were incorrectly repaired, according to professionals., putting my life in danger. More

by KINGSBOROU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Jimenez
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hello Mr. King- I regret that you did not have a more positive experience with us. It would be most unusual for us to not have a record of your tire purchase and I would appreciate your forwarding me a copy of the invoice you received for that purchase so that I can investigate why you would be told we have no record of any such purchase. Once I have had the opportunity to research the issue I will reach out to you to discuss a resolution. Christopher Aldworth Service Manager 503-656-0612

June 24, 2022

Friendly informed staff. Efficient and reasonable wait times. Good location with easy access to downtown area of OR City so you can walk to eat, shop and see local sites. Cl More

by RENBENOIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jun 25, 2022 -

Lithia Subaru of Oregon City responded

We here at Lithia Subaru of Oregon City appreciate you taking the time to leave us a five-star review. We are glad to learn you enjoyed a positive experience while getting your vehicle serviced. Our Service Team will always be here to help with any future needs.

June 24, 2022

Good inventory but I didn’t appreciate the sales staff at all. The overall experience still irritates me thinking about. Had i not liked the truck I purchased so well, I would have left immediately and never More

by TIMZ0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Cook, Brian Manning, Nick Bocarius, Arvin Sadol, Dwight Jones
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hi Tim - I apologize that you did not have a better experience with our sales staff, but I am very glad to hear that you found a truck that you love. If you have any feedback for us on how we can improve, please call me whenever you get the chance. Cory Fay General Sales Manager 503-723-2242

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