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Lithia Subaru of Oregon City

Oregon City, OR

Overview
Reviews
4.7
2,773 Reviews
Call Dealership (503) 344-1338
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1404 Main Street

Oregon City, OR

97045

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Showing 2,773 reviews

February 03, 2022

Everyone is always courteous and helpful. Service times are usually quick. Easy to get in and out in a reasonable amount of time. If waiting is necessary, there is a comfortable place to do so. More

by DEWILDEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Cahill
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hello, I'm pleased to know you are always provided with timely service and would like to thank you for sharing your experience with our service team. It is always our goal to provide a friendly and helpful visit and I'm pleased to know this has been accomplished for you. Until your next appointment, drive safe!

February 03, 2022

The service was so fast I hardly had time to eat at the nearby food carts. Thanks! More

by SEAN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Duff
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Sean, thank you for visiting Lithia Subaru of Oregon City for service! We are happy to have completed your appointment in a timely manner and hope you enjoyed the food nearby while waiting. Have a great weekend!

February 03, 2022

I have received excellent service from Lithia Subaru of Oregon City, I highly recommend them for parts, service or a new car! Thank you for always taking care of my Outback. I love my car! More

by MARIE C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James/Service Dept, Andrea Cook
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Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Marie, our team is happy to provide you and your Outback with excellent care and we are pleased to know you are still loving your Subaru. Until next time, enjoy the road ahead!

February 03, 2022

Always happy to help. Shop and waiting room are clean and pleasant. GO SUBARU! You are they best. More

by ARCHAMBEAU1974DIANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
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Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hello, you are right, our team is always happy to help! We truly appreciate you noticing the cleanliness of our shop and waiting area as this is something we work hard to accomplish. We look forward to having you back for your next service!

February 03, 2022

Love the lifetime oil change.Displeased with oily foot Love the lifetime oil change. Displeased with oily foot prints on my carpets… almost everyone. 😕 More

by JFVEECE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Jfveece, The disappointment you have regarding the condition of your vehicle is certainly understood. I would like to assure you I appreciate your feedback and will be addressing it with my team. In the meantime, please reach out to me at the number below should you have any further concerns. Christopher Aldworth Service Manager 503-656-0612

February 03, 2022

After service same day we had a flat tire. Had to have Les Schwab fix. More

by LAKEKEVINC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Lakekevinc, I’m sorry to learn your vehicle got a flat tire following your visit. Should you wish, please reach out to me so that I may learn more about this incident and work towards restoring your confidence in our team. We service 100 cars every day and punctures are rare but that’s not to say they can’t happen. Christopher Aldworth Service Manager 503-656-0612

Feb 04, 2022 -

LAKEKEVINC responded

Thanks for responding, Chris. 1st, I want to thank you for listening and your concern with our rebate problems. Everything you said was TRUE! I did not want to hear we "DID NOT LOSE $ 2,500" REPEATEDLY (Bobby). She inferred that I was a liar when she refused to call Rachel (DEQ) to find out that I was telling the truth. (Cory, from Lithia, had told me the same thing (over the phone) a few days earlier. I wish I would have checked the pressure in the tires right when I left. (Sometimes the pressure doesn't show up on the dash till you've driven 1/2 mile or so). I don't think any of the tires were set right on 35lbs. Not that big of deal. I was a little bothered when I was told that I HAD to bring the car back all the way to Oregon city. Was I supposed to call emergency roadside assistance? (Les Schwab took a small nail out and all my tires were set at 35 when I left. What if we have a flat in The Dalles or Arlington or troutdale, Heppner? Thank you, Kevin

February 03, 2022

Rep met me right away and we discussed my appointment and determined what I really needed, had the work done and was contacted when ready. Answered all my questions and I was on my way. More

by MSMCCOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Falconer
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hello, thank you for taking the time to share your visit. I'm pleased to know our rep was able to greet you promptly and assist you in determining what service were needed, and what services could wait until your next visit. If there is anything further we can do to help please don't hesitate to reach out!

February 03, 2022

The service dept is always so nice and knowledgeable. I appreciate the high level of customer service, answering my questions, and keeping me up to date on how service/repairs are going. More

by CASEYRAYMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Casey, our team is happy to keep you updated throughout the duration of your service appointments. We truly appreciate this kind review. Have a great weekend!

February 03, 2022

They are willing to work with you if you ask what you want. Every one is great and friendly! More

by ivanmessi28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, Trish Howard, Lea Jewell, Julia Grebe, Nick Bocarius, Keven Jelden, Samantha Boulet
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Feb 04, 2022 -

Lithia Subaru of Oregon City responded

Hi Ivan, I'm pleased to learn each of our team members has always been friendly and accommodating during your service visits. We truly appreciate your business and look forward to assisting you with future maintenance needs.

February 03, 2022

Fast, efficient service. Friendly, professional staff, Honors senior discounts. Clear communication before, during and after service. More

by TAMMYLLEE715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay
Report | Print
Feb 04, 2022 -

Lithia Subaru of Oregon City responded

It is our pleasure to provide you with fast, efficient, friendly and professional service, Tammy. We are happy to apply our senior discount to your service bill and would like to thank you for taking the time to highlight each thing you have appreciated about Lithia Subaru of Oregon City. Until next time, we wish you safe travels.

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