Lithia Toyota of Billings

Excellent!! In Every Way. We purchased a 2009 Avalon thru Jerry McKeen. Jerry was extremely helpful in every way - cordial, honest, knowledgeable, polite, personable and enjoy We purchased a 2009 Avalon thru Jerry McKeen. Jerry was extremely helpful in every way - cordial, honest, knowledgeable, polite, personable and enjoyable. The model was exactly what we were looking for, and it came from Missoula - perfect timing. Keith Deshane also participated in our purchase. Tristan Tiller was very helpful with his explanations of the paper work required. I highly recommend Jerry and his dealership to everyone. We are two very happy customers. More

2016 Tundra SR5 4x4 Double Cab We traveled 250 miles one way to deal with Lithia Toyota of Billings. It was worth every mile! We attempted to deal with two dealerships who were cl We traveled 250 miles one way to deal with Lithia Toyota of Billings. It was worth every mile! We attempted to deal with two dealerships who were closer to us, but the folks in Billings listened to us and responded to us. Nothing against the other dealerships, they were ok. Lithia Toyota of Billings was OUTSTANDING!!! More

A fresh change! I needed to replace my old pickup, but couldn't afford new. Jerry was very helpful in showing me inventory, and we quickly decided to drive the Nissan I needed to replace my old pickup, but couldn't afford new. Jerry was very helpful in showing me inventory, and we quickly decided to drive the Nissan Frontier I eventually purchased. Jerry is very professional & not pushy. The experience was not what I've had at other lots in town. The closing with Mike was casual and not pushy at all. Keith was kind enough to pen a letter my insurance required for vehicle info. A subsequent AC issue was promptly & courteously resolved. I love the truck! This dealership is a great place to shop. Go see Jerry (& the others) and relax! We've also bought 2 new Toyotas here! More

Great Dealership I just purchased a Toyota 4Runner. Jerry McKeen was a pleasure to work with. it took me three days on the lot to get the vehicle I wanted. James hel I just purchased a Toyota 4Runner. Jerry McKeen was a pleasure to work with. it took me three days on the lot to get the vehicle I wanted. James helped explain the functions of the vehicle and was very helpful. No pressure from Jerry, and he helped we work the details out on the purchase. Pat O'Neill is a good manager and helped me put the vehicle together with options that fit my budget. it was a great experience from start to finish, and I have no doubts about using this dealership for my next purchase. very professional. More

Professional, friendly and helpful The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very p The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very positive – from the initial meeting with General Manager Keith Deschane, paperwork with Finance Manager Jhevon McMillan to an extensive session learning vital details of the new vehicle operation with Sales Professional Greg Gustafson. All were knowledgeable, friendly and sensitive to our needs with NO pressure to “move us on and out.” We would enthusiastically recommend doing business at Lithia Toyota of Billings. More

Very satisfied This is the second vehicle we have purchased from Lithia Toyota of billings.this was my daughters first car our salesman was Max Erickson he was the b This is the second vehicle we have purchased from Lithia Toyota of billings.this was my daughters first car our salesman was Max Erickson he was the best salesman I have ever had at any dealership!!!!it was a great experience for my daughter as well.thanks very much Max. Sincerely Brice ,Kyndall ,and Jessica Nations More

Very Happy The entire experience from start to finish was excellent. Everyone was professional and helpful in the new car buying experience. I would recommend The entire experience from start to finish was excellent. Everyone was professional and helpful in the new car buying experience. I would recommend this dealership to anyone. More

Excellent from start to finish ! I recently retired and currently live in the San Francisco Bay Area. I've always dreamed of having a fishing cabin right on a river - so I also recen I recently retired and currently live in the San Francisco Bay Area. I've always dreamed of having a fishing cabin right on a river - so I also recently bought property on the Trinity River in Northern California. I've owned Toyota 4Runners before and they're perfect for all weather, teenager, off-road adventures and getting to those "word of mouth only" fishing holes. I decided on a budget of $30K (more or less) along with the model, color, interior, options, etc. that I desired. I also decided that it would be fun to fly somewhere to pick up and drive home. Then I began my hunt. Specific configuration, low miles, "real" (I found more than one listing that turned out to be otherwise) and the best price and service. It took some time, lots of time over a couple weeks, but I located three 4Runners that fit the profile. One of those ended up being "not real" - so I pursued the other two - one in Montana, the other in Arizona. The Lithia Toyota dealership in Billings, Montana, was so exceptional AND HONEST that I bought my low miles (8900) 2014 blue with tan interior, tow package, etc. from them - sight unseen. If you're looking for a 4runner (or any Toyota for that matter) - make it an adventure like I did and go see Greg and Kristen in Billings. They Rock ! More

Overall Happy My experience started off a little rough. I found a vehicle online and submitted my credit application that evening. I immediately got an email from My experience started off a little rough. I found a vehicle online and submitted my credit application that evening. I immediately got an email from Zoey saying that Kristen was working on it and would get back to me. I informed them that I would be in meetings most of the next day but to leave me a message if I didn't answer. Around 10 am the next day I hadn't heard anything so I called and was informed that Kristen and Zoey were both off till Monday. I wasn't happy that they didn't tell me that the night before. I then went back on the website and clicked the "schedule a test drive" button for the vehicle. By 5 pm, when I got off work, I drove to the dealership, since I had not heard from anyone, for the test drive. When I pulled in the truck I was interested in was in the service lane because it had been test driven. By now I was really irritated because I figured it was being purchased. I finally went in to check on it, and Max Erickson approached me and asked if I needed any help. I inquired about the truck and he said it was still available. We took it out on a test drive and by the time the night was over, I had purchased it. My experience, once Max approached me was very good. He was not pushy in anyway and made the experience very enjoyable. He was extremely pleasant to work with and answered all questions that I asked. Jhevon helped with the final paperwork and got me on my way, even though it was after closing hours. I greatly appreciate the time that Max and Jhevon put into getting me a truck and on my way. I wish the rest of my experience with the rest of the process would have been as good as dealing with these 2 gentlemen. I would recommend to others seeing Max for a vehicle purchase. More

Great Greg Gustafson is a great salesman. He spent a lot of time with us going through the entire vehicle and answered all of our questions. Greg Gustafson is a great salesman. He spent a lot of time with us going through the entire vehicle and answered all of our questions. More