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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

October 23, 2021

I appreciated the efficient service I received. Thank you very much. Joe Kyttle was very helpful. More

by Autocare
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 24, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad Joe was able to help, and we hope to see you again! Mark Grossman, Service Manager

October 23, 2021

I’ve always had great service at Lithia.. the gentleman I dealt with Joe was very efficient and kind.. he followed through with all that I needed and couldn’t ask for more .. More

by Same
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 24, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

October 22, 2021

Very pleasant but wanted to charge $40 for cleaning battery posts- interstate did it for free. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Scott Knuepel
Oct 24, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

October 22, 2021

You did not fix my car’s air conditioner even though you charged me for it. You obviously didn’t even test it once you supposedly put Freon into it. Shame on you. More

by IPLAY88KEYS
Quality Of Work
Recommend Dealer
No
Employees Worked With
John McNerny
Nov 08, 2021 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

October 22, 2021

The service department r excellent job. But the sales and finance department I will give them failing grades they didn't return my call. They are Armando from finance and David Solorio. More

by elizabeth
Recommend Dealer
Yes
Employees Worked With
David Solorio, Armando Ledesma Jr.
Oct 24, 2021 -

Lithia Toyota of Medford responded

It's fantastic to hear, Elizabeth, that our service department provided you with great customer service! We do however regret the miscommunication you experienced with our sales and finance staff. Please reach out directly if you would like to discuss this further. We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

October 21, 2021

Easiest and best car buying experience I've ever had ! Salesman was great! I will be back!! More

by MIKE.DORMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand
Oct 21, 2021 -

Lithia Toyota of Medford responded

Thank you for your business, Mike. We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase, Mike! Troy Kloke, General Sales Manager

October 21, 2021

I know it wasn’t easy to handle getting me a car. And I certainly didn’t make it easy on them. J.R. and Mike did great. Eli was amazing as well. They were all more than patient with me, worked around my sc More

by lisamommy17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. and Eli Dirk, Mike Rapport
Oct 21, 2021 -

Lithia Toyota of Medford responded

Congratulations on your new purchase! Thank you for taking the time to share your thoughts on working with our team. We appreciate the five-star rating. We're glad to hear Mike, JR, and Eli delivered such a great experience. Troy Kloke, General Sales Manager

October 21, 2021

They are understaffed and communication on the status of my service could have been better. More

by MARCEY.KELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Oct 24, 2021 -

Lithia Toyota of Medford responded

Thank you, Marcey, for your very kind review. We strive to make sure that all of our customers leave happy, and apologize for the communication issues you experienced here at Lithia Toyota of Medford. Mark Grossman, Service Manager

October 20, 2021

Visits are confusing. Where are we supposed to go? No signs say “park and come inside”. And at the last minute signs do say, “oil changes line 4” “service line 5” too late to get in the correct line. More

by Martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with Jake.
Nov 07, 2021 -

Lithia Toyota of Medford responded

We're sorry, Martha, that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Mark Grossman, Service Manager

October 20, 2021

There early checked in was back out in 35 minutes I would say an excellent job thankyou service department! More

by PAUL.GULRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JULIA
Oct 21, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review, Paul. I am happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

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