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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

October 19, 2021

Both Evan and Nate were awesome and took care of us quickly and easily. Great experience More

by LOTTSPLACE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Griffin , Evan Seegmiller
Oct 19, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

October 19, 2021

Amazing as always enjoyed the corner service and was happy with the work I had done More

by BHARRISON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 20, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 19, 2021

Communication with customers was really lacking at the beginning of the pandemic. That was really frustrating to me. They have recently made some changes in how they check us in, first thing in the morn More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Oct 20, 2021 -

Lithia Toyota of Medford responded

Thank you for this feedback, we are very happy to have provided you with a positive experience on your recent visit! We sincerely value your business and hope you will give us another opportunity to serve you. Mark Grossman, Service Manager

October 19, 2021

Always professional, friendly service. Let’s me know when crucial work should be done. Everyone knows what they’re doing. More

by Speeks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy
Oct 20, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

October 19, 2021

I actually love taking my car in for service at Lithia Toyota in Medford. The service department is bar none, the best service department I've ever been to in my life, hands down. I know that's a big stat More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Jarren Brown
Oct 20, 2021 -

Lithia Toyota of Medford responded

Thank you for your review and kind words for Jarren and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

October 19, 2021

I was able to get in quickly and have my car serviced as needed. Had a courtesy ride to and from my home .., also quickly. Very polite and courteous. A very positive experience overall. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Oct 20, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

October 19, 2021

Very helpful and friendly. Found what my wife and I were looking for. Highly recommend. More

by IVANROD1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Scott Weigand
Oct 20, 2021 -

Lithia Toyota of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

October 18, 2021

AWESOME CUSTOMER SERVICE. EVERYONE IS VERY KIND. They get right to the point and they are very honest More

by Cwd7507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mayes
Oct 19, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

October 18, 2021

I was told that the technician accidentally broke a small part of a cap on a reservoir tank. We were told that they would order another one at no cost. Was then called when replacement arrived. Told to st More

by LEOJGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Oct 19, 2021 -

Lithia Toyota of Medford responded

Thank you for your review, Leo. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Mark Grossman, Service Manager

October 18, 2021

Prompt attention as a walk in. Courteous staff, friendly and welcoming. Pleasant experience coming in for routine service. More

by Mkd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Oct 19, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

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