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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,807 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

October 10, 2021

I called Mr. Grossman who I was told was the service Manager, on Monday October 4th. I left a message telling him that I had a question and a concern about my service experience on the previous Saturday More

by Living Rock Cactus
Customer Service
Recommend Dealer
No
Employees Worked With
Mark Grossman
Report | Print
Oct 27, 2021 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? Mark Grossman, Service Manager

October 09, 2021

I received prompt and cheerful check in and care. Joe was thoughtful and encouraging and listened. Thanks for a pleasant visit. More

by Ellyn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Oct 09, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, Ellyn, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 09, 2021

They are always so helpful, quick and efficient. They've done a great job taking care of my car. More

by LIZCOOKIEBEACH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
The woman who works at the counter where I pay my bill.
Report | Print
Oct 10, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

October 09, 2021

Mixed experience. Great service once we were finally seen. Phone calls for an appointment are never returned although nobody tells you that when you call. Finally figured out you have to book online if More

by Theamazingsnyderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
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October 08, 2021

Bought my new tacoma here, they gave me a great deal and trade in $ for my 03 tacoma. Good service and friendly professional staff. Highly recommend them for sales and service. More

by Jupiter 56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Oct 09, 2021 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Mark Grossman, Service Manager

October 08, 2021

Professionalism as usual. Done well and on time. Will continue to use dealer for service. More

by EDWARDOLSON1667
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Olson
Report | Print
Oct 09, 2021 -

Lithia Toyota of Medford responded

Thank you, Edward, we appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

October 08, 2021

They are great to work with and everyone is very friendly!!! I will recommend Lithia Toyota to people!!! More

by KKSRAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
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Oct 09, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

October 08, 2021

They are always able to fit me on even if they are super busy. We appreciate that. More

by COREY.NELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Oct 09, 2021 -

Lithia Toyota of Medford responded

Thank you, Corey, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

October 07, 2021

Everyone is very courteous listens to my problem then fixes it in a timely manor I appreciate the pickup and delivery service More

by DHSCHMADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Hamar service advisor
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Oct 07, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

October 07, 2021

There Very polite the only problem I have is it’s really hard to get oil change unless you make an appointment, a couple weeks out. But other than that the service was great. More

by Hogsnkisses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember what the person name was
Report | Print
Oct 08, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

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