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Lithia Toyota of Medford

Medford, OR

4.7
4,820 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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4,820 Reviews of Lithia Toyota of Medford

April 28, 2023

Great job, really knowledgeable about the used truck. Would buy my next car from him More

by TOMTAMMY858
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Whitley
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

April 28, 2023

I like Lithia tooth. I've been going there for a long time and they are always friendly and courteous. More

by CMW_MJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

April 28, 2023

The automobile garage is great I bring my car in for Servicing regularly. I am always satisfied More

by CMACPHERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

April 28, 2023

Forgot to close my air filter container. Hard to trust a dealership when they insisted it needed to be replaced and they replace it without closing it. More

by BBMOMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
May 03, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

April 28, 2023

Quick and easy John was kind and gave real expectations. The service was finished quickly More

by SLSTAUS@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
John Mcnerney
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad John was able to help, and we hope to see you again! Mark Grossman, Service Manager

April 28, 2023

Charley Whitley was the best! ! Great gentleman to work with. Everyone was great!! I will definitely recommend Charlie to any and all. The entire staff was professional and very fr More

by BDEFOREST@HOTMAIL.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Matthew Uri, Kareem Duncan, Steven Kahae, Charlie Whitley
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for your kind words for Charley and our team and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

April 27, 2023

Great servoce and all the employees had a smile pn there face. Also wjen speakong woth customers they were very therough. More

by andrea.tweed82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 27, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department, Andrea! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

April 26, 2023

The level of service from the mechanics was fine, but the customer service by the front office staff was dreadful. If I had the option I would take my business elsewhere. More

by TLDEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kyttle, Jarren Brown
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

April 26, 2023

Just fine. The wait for our vehicle was long. Matching the discount price at Grants Pass Toyota was easy and appreciated More

by ECDINGER
Recommend Dealer
Yes
Employees Worked With
David Solario
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

April 26, 2023

Good, but they ate slow to returm phone calls I've generally been pleased with the service More

by BERTMCKEE
Recommend Dealer
Yes
Employees Worked With
Idl
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your feedback, Bert! We appreciate your business and hope to see you again soon. Mark Grossman, Service Manager

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