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Lithia Toyota of Medford

Medford, OR

4.7
4,821 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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4,821 Reviews of Lithia Toyota of Medford

June 25, 2023

Neal Cady was great with working with us and his boss, did everything to help get the car I wanted. Great service. Thanks So much. More

by ALEX2KAY1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neal Cade, Benjamin Barringer, Brian Berg
Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

June 25, 2023

Easy to work with, but reasonable complaints are ignored. Even when you go to sales managers. More

by POTTS3831
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Scott Knuepel
Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

June 25, 2023

Very helpful and friendly! !! Great customer service. Quick service and very comfortable waiting area!!! We will be back More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

June 24, 2023

Luis has an encouraging attitude and a genuine desire to meet the customers wants and needs. He understood what we were looking for and was able to find just the right car. We are very happy with our select More

by jaklcooper7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Luis Rodriguez
Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

June 24, 2023

They refused to fix a warranty issue because the leak in my radiator hose was not dripping fluid. More

by TANZIDO
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
Print
Jun 29, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

June 24, 2023

Prices are fair , work was completed in timely manner. And they were able to take me home and pick me up when work was finished. More

by fraalbr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 24, 2023

They were very busy. Told me how long it's be. They have a shuttle driver. They were very professional. More

by Susie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John McNerny
Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thanks, Susie, for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 23, 2023

Best thing about my appointment was my check-in person. He was so personable and I felt valued being there. Thank you! I cant recall his name…. He has a picture of his dog above his computer. I am 82 yea More

by SBAUSSERMAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Man in first desk!!!!! He is grand
Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

June 23, 2023

We had a good experience at Lithia, the staff made it easy for us to get what we wanted, I have no complaints. More

by CHAVEZGONZALO32
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Solorio
Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thank you, Chavez! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

June 23, 2023

Bad costumer service Didn’t answer phone calls No one took responsibility, others were blamed More

by Quinn
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Print
Jun 27, 2023 -

Lithia Toyota of Medford responded

Quinn, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mark Grossman, Service Manager

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