We went shopping for a car for our son and at first we had a very good service/attention, however, once the salesman realized we were actually buying the car, he kind of put us on the side...
Our credit response was taking long and instead of sticking up with us, he decided to go help another set of clients. We ended up dealing with the credit representative and left WITHOUT our car!!!
He had said that the repairs that needed to be done could be done in an hour while we waited, but this did not happen! When he realized that, he said it could be done on Saturday, and if not Monday... When we told him the car was to be taken by our son on Sunday, he promised he would personally take the car to him ON MONDAY. Due to the way he said things, we were hopeful that the car would be ready for pick up on Saturday, and when this did not happen, he said that Monday it would be ready in the morning...
Long story short, the car was NOT ready, it ended up being ready Monday evening. We needed to check that it was ready before he took it to our son, and he was NOT there for us to come (he said it was his wedding anniversary and that we could come Tuesday at 9:30, as if we had an open schedule like him).
We ended up dealing with a bunch of other people because he was not there for us, and to make things even WORSE, he took the car all the way to Iowa City and left it WITHOUT a registration permit!!!!!
Overall, we are very DISAPPOINTED in the service we got form this seller (Andrew Ruiz), and think that probably his sales commission should be divided among all the people who ended up having his back for him to be able to make this sale.
We will definitively ask that Lithia Volkswagen is responsible for our car in case of liability.