Lithia Volkswagen of Des Moines

Tremendous service with an excellent atmosphere! Lithia was a pleasure to work with. Mitchell was fantastic to work with! He was cordial and gave thorough explanations to ensure I had a complete unde Lithia was a pleasure to work with. Mitchell was fantastic to work with! He was cordial and gave thorough explanations to ensure I had a complete understanding of my purchase. We had tested the vehicle late, and Mitchell stayed without hesitation after hours and was nothing but excellent help and a kind individual to work with. More

Thank you! Lamont was amazing! Super nice guy! Vw team is awesome and super helpful! I want to try that chicken lamont! Thanks for the deal on the awesome new ri Lamont was amazing! Super nice guy! Vw team is awesome and super helpful! I want to try that chicken lamont! Thanks for the deal on the awesome new ride! More

Disappointed Scheduled an appointment over a week in advance of service. Correct parts for repair were not brought in to complete job. Had to bring the vehicle bac Scheduled an appointment over a week in advance of service. Correct parts for repair were not brought in to complete job. Had to bring the vehicle back the following week. The car was still not repaired properly. Another appointment will be needed to complete work. The hand-off from one service rep to the next was frustrating as everything had to be explained repeatedly to bring them all up to speed. More

Great service at purchase of new atlas Absolutely had the best experience with Lithia of Des Moines . Lamont Johnson was the bomb! He was awesome. Best buying experience ever! Lamont gave u Absolutely had the best experience with Lithia of Des Moines . Lamont Johnson was the bomb! He was awesome. Best buying experience ever! Lamont gave us everything we asked for. He went above and beyond! More

Great Experience Brian is great to work with. No pressure and very knowledgeable. He made the car buying experience easy and quick. I would recommend working with h Brian is great to work with. No pressure and very knowledgeable. He made the car buying experience easy and quick. I would recommend working with him if you’re in the market for a vehicle. More

Excellent!!! Looked after me and is a nan of his word!!! Lamont Johnson is the man to get you onto your new vehicle. Honest, a man of his word. If Lamont cant get you into your vehicle no one can. Thank you, Lamont Johnson is the man to get you onto your new vehicle. Honest, a man of his word. If Lamont cant get you into your vehicle no one can. Thank you, Lamont!!! More

buy oil change for life . everything is good speed of service ,customer service is great like always . only they forget complimentary car wash with oil change but not big everything is good speed of service ,customer service is great like always . only they forget complimentary car wash with oil change but not big deal . More

No Regard for Customer I'd give zero stars if that was an option. I made an appointment for service because I received two recall notices about my vehicle. Unfortunately, on I'd give zero stars if that was an option. I made an appointment for service because I received two recall notices about my vehicle. Unfortunately, only Lithia can provide these services, otherwise, I definitely would go elsewhere. First, I tried to drop my car off the night before and there is no clear direction about where to leave it or a drop box on the building - it's actually on the complete opposite side from where the Service entrance is marked. Second, when I called to check the status of my vehicle the next morning, I was told it hadn't been worked yet, but would be done in the afternoon. When I tried to call back in the afternoon to check, no one answered the phone. I got a ride all the way out to the dealership only to find out that my car hadn't even been worked on yet! No one called to tell me it wasn't done and would be kept another day, which was a total disregard for my schedule and time. Why bother to take appointments?! What a nightmare! Finally, I was told my car would be done by 9:30 a.m. the next day and it would be delivered to me. Good thing I wasn't waiting around - it didn't arrive until almost 3 p.m.! Again, total disregard for my time and my schedule. A two-day inconvenience is not worth me EVER having service done here again. I love VW and I've driven VW my whole life, but this dealership is the WORST. Sales talks a great game about Service, but Service never lives up to expectations. I was talked into giving them a second chance and again, totally not worth it! I wouldn't recommend this place to my worst enemy. More

Tiguan Andrew was patient with my decision making and worked hard to get my monthly payments within my budget. He was knowledgeable about the vehicle and qui Andrew was patient with my decision making and worked hard to get my monthly payments within my budget. He was knowledgeable about the vehicle and quick to respond to my correspondence. When my brand new vehicle had a malfunction, he understood my concerns and worked hard to resolve my concerns. More

Recalled Part Replacement Estimated 2 hours to replace a recalled part of my car and it was fixed within an hour. Wish they had shuttle services over the weekend but I was grat Estimated 2 hours to replace a recalled part of my car and it was fixed within an hour. Wish they had shuttle services over the weekend but I was grateful they were able to get me in so quickly. More