Lithia Volkswagen of Des Moines

First Lease This was my very first time getting a lease. When I walked in, Trey greeted me right away and got to know me and what I was looking for. He showed me This was my very first time getting a lease. When I walked in, Trey greeted me right away and got to know me and what I was looking for. He showed me 2 different trims of the 2019 Jetta and helped me figure out the finance plan for me. They really worked hard to get me the exact car I wanted! More

Great staff and great customer service I recently purchased a vehicle from Lithia and my salesman, Andrew and the Sales manager were extremely accommodating-The entire staff is great to wor I recently purchased a vehicle from Lithia and my salesman, Andrew and the Sales manager were extremely accommodating-The entire staff is great to work with from sales to finance. I am looking forward to a long relationship with Lithia and would highly recommend! More

Easy and Fun to work with We walked into the dealership looking at some used cars. Treyall was very easy to work with and knowledgeable. He was very personable and truly wanted We walked into the dealership looking at some used cars. Treyall was very easy to work with and knowledgeable. He was very personable and truly wanted to earn our business! More

Friendly atmosphere. At most dealerships the sales persons main objective is shoving you into a car and treating you like you're just a paycheck. Here at Volkswagen they a At most dealerships the sales persons main objective is shoving you into a car and treating you like you're just a paycheck. Here at Volkswagen they are extremely friendly, flexible, and work to your needs. They treat you like a real person. Trey is super awesome hes friendly and helpful. I told him what I wanted was unachievable by any means and honestly I doubted everything he told me. He's a man of his word and made sure what I needed got done for me. More

Welcoming and friendly sales team As a recent transplant to Des Moines, I had little knowledge of the dealers in the area; however shortly after submitting an online inquiry, I receive As a recent transplant to Des Moines, I had little knowledge of the dealers in the area; however shortly after submitting an online inquiry, I received a very welcoming and friendly phone call from both Georan and Brian. Brian was a great salesman to work with. His knowledge and experience in the industry are very reassuring, and is a great negotiator as well. He really does a good job of getting to know the customer and is a great communicator. Definitely recommend. More

Horrible customer service My car got “forgotten about” to get fixed. Took over 2 weeks to send my car BACK to get paint touch up AGAIN because it was done awful the first time My car got “forgotten about” to get fixed. Took over 2 weeks to send my car BACK to get paint touch up AGAIN because it was done awful the first time and the paint didn’t match the rest of my car. I had to physically go in to tell them it was taking too long and came to them telling me my car getting fixed got lost in the shuffle. Awful customer service. More

Nice professional team Never fun but everyone was working to get things done quickly and easily. Didn’t have to go through the game playing some dealers pull. Never fun but everyone was working to get things done quickly and easily. Didn’t have to go through the game playing some dealers pull. More

Great experience! I worked with Trey Burkhall to purchase a new Tiguan, and it was a great car buying experience. I had to make much of the deal remotely via phone and I worked with Trey Burkhall to purchase a new Tiguan, and it was a great car buying experience. I had to make much of the deal remotely via phone and email, and Trey was flexible in working around my schedule and when I was in town. He was knowledgeable about the vehicle I purchased, and had the options all set up for me before I was even done signing the paperwork. Great experience and I wouldn’t hesitate to work with Trey or recommend him to friends and family. More

Only see Maria! Maria was absolutely wonderful to work with. Team behind the scenes gave off a bully vibe and struggled to listen to Maria, from my perspective. Maria was absolutely wonderful to work with. Team behind the scenes gave off a bully vibe and struggled to listen to Maria, from my perspective. More

From lease to purchase. Both Lamont Johnson and Dwayne Hill were very patient and helpful in working to help her purchase a VW Jetta she had leased for 3 years. Since her sec Both Lamont Johnson and Dwayne Hill were very patient and helpful in working to help her purchase a VW Jetta she had leased for 3 years. Since her second language is English she was patiently helped to understand the process of purchasing her leased car. She left very satisfied with the process. Koudos to both gentlemen. More