Lithia Volkswagen of Des Moines

Service the Bug Completed when promised and found time to take care of a recall that I was not aware needed done. Professional yet individual attention. Good communic Completed when promised and found time to take care of a recall that I was not aware needed done. Professional yet individual attention. Good communication as to status of service. More

routine service I frequent VW of DSM for my oil changes in my cars. While I was in this time for an oil change, I had them change the fuel filter due to the weather I frequent VW of DSM for my oil changes in my cars. While I was in this time for an oil change, I had them change the fuel filter due to the weather getting colder. I typically do all the maintenance on my own cars, but with the purchased for life oil changes I have that done at the dealership. Cheyenne was quick and prompt to get me in and out. The service was completed in a very timey manner and was promptly notified when done. After picking my car up and getting home, when I exited my car I could smell fuel. I popped the hood to notice that the fuel filter housing was covered in fuel, passenger side inner fender, belt drive area, and lower engine cover all had fuel on them. I grabbed some brake-clean and rags. I cleaned the area then test drove the car. The filter housing was not leaking, it was not cleaned after servicing. For the hour of labor I was charged to change the fuel filter (actual 30 min task), I shouldn't have to clean up spilled fuel in the engine bay. I am in no way unpleased with the work done, just being honest. More

I feel like customer #1 I purchased two manual transmission, diesel golf's and had them serviced at this dealer since 2005. My 2010 model still feels like new to me- especial I purchased two manual transmission, diesel golf's and had them serviced at this dealer since 2005. My 2010 model still feels like new to me- especially each time I get it back from being serviced here. I know my car better since the service department does such a great job explaining everything that comes up. The parts department is always super helpful with little items as well. The shuttle service is awesome and I don't miss beat from my schedule on days when I take my car in for service. My last few visits were just for factory recall updates and oil changes (I have lifetime oil package) so nothing out of pocket for these last couple visits but still get amazing service! More

out of state customer with emergency need for service I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive at 45 mph. My family and I where planned to head back to Michigan in only a few days and we were desperate for assistance. Perry in service did and outstanding job in juggling the calendar to get us in and fixed up so we could make it home. He checked in on me several times while I waited to ensure I was aware of the status of the repair and the timing. I couldn't be more thankful to him and the service staff at Lithia Motors. Top marks for customer service in my book. Thank you again, Mark More

Bought VW Atlas Lamont Johnson was very genuine & looked out for our best interest. We bought from Lamont seven years ago. We liked him then and looked him up to buy Lamont Johnson was very genuine & looked out for our best interest. We bought from Lamont seven years ago. We liked him then and looked him up to buy from him again. More

Service rep The service area and lobby is fine, the individual I dealt with was an arrogant, condescending, person that attempted to make me feel guilty and stupi The service area and lobby is fine, the individual I dealt with was an arrogant, condescending, person that attempted to make me feel guilty and stupid at every turn. And I do not know his name. More

2017 VW GTI water pump repair I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was completed much sooner than I anticipated. I would recommend their service department to any VW owner. Thanks! More

Poor Customer Service & Communication After the Sale I drove an hour and a half each way and bought a used vehicle from Lithia. I test drove in the evening with Caleb who was knowledgeable about the vehi I drove an hour and a half each way and bought a used vehicle from Lithia. I test drove in the evening with Caleb who was knowledgeable about the vehicle even though it wasn't a Volkswagen brand. We had an agreed upon price for my trade in but then Brandon hammered me over a difference of $250 so I agreed to the change as it was late and I was the last person in the dealership on a Tuesday night. I also only received 1 set of keys to the vehicle. In the morning I realized the front driver's side and passenger side windows were illegally tinted too dark and I had no front floor mats under the plastic covering. I reached out Lithia about both and they were going to charge me to remove the tint and they had some floor mats there but didn't know if they were to my vehicle. I paid $40 locally to have the tint removed the next day to avoid getting a ticket. My wife drove the vehicle to Lithia the next day to get the floor mats but they weren't to my vehicle. My wife said she had never been talked down to or treated so bad by anyone in sales in her life. They basically told us we bought a used vehicle and it comes as is. After several phone call discussions, Caleb said he talked to his GM who agreed to purchase us floor mats and he talked to the previous vehicle owner who had the other set of keys and she would return them so Lithia could mail to us.I have had the vehicle for a month and a half and have not received any front floor mats or spare keys and haven't heard a word from Lithia besides a text asking if floor mats have arrived. Throughout the buying process the most important thing to Lithia was their survey and giving them all 5's. As upset as my wife and I were with the process, we waited to take the survey until our customer service was finished to see if they could improve. I have not received any floor mats, a spare set of keys and they also took over 2 weeks to pay off my trade in. I also haven't heard a word from Lithia since my purchase. I should have bought local and received better customer service and follow up. Giving 3 stars is being generous for our buying experience. More