Lithia Volkswagen of Des Moines

out of state customer with emergency need for service I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive at 45 mph. My family and I where planned to head back to Michigan in only a few days and we were desperate for assistance. Perry in service did and outstanding job in juggling the calendar to get us in and fixed up so we could make it home. He checked in on me several times while I waited to ensure I was aware of the status of the repair and the timing. I couldn't be more thankful to him and the service staff at Lithia Motors. Top marks for customer service in my book. Thank you again, Mark More

2017 VW GTI water pump repair I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was completed much sooner than I anticipated. I would recommend their service department to any VW owner. Thanks! More

Service rep The service area and lobby is fine, the individual I dealt with was an arrogant, condescending, person that attempted to make me feel guilty and stupi The service area and lobby is fine, the individual I dealt with was an arrogant, condescending, person that attempted to make me feel guilty and stupid at every turn. And I do not know his name. More

Bought VW Atlas Lamont Johnson was very genuine & looked out for our best interest. We bought from Lamont seven years ago. We liked him then and looked him up to buy Lamont Johnson was very genuine & looked out for our best interest. We bought from Lamont seven years ago. We liked him then and looked him up to buy from him again. More

Easy to work with Brian is a professional veteran in car sales and was very easy to work with. Not pushy at all and very responsive by text and or phone. Thanks Brian is a professional veteran in car sales and was very easy to work with. Not pushy at all and very responsive by text and or phone. Thanks More

Many issues finally getting resolved. Reason I give it 3 start is because the appointment was set up by VW of America, when I brought car in I advised the issues I know of the car and was Reason I give it 3 start is because the appointment was set up by VW of America, when I brought car in I advised the issues I know of the car and was told that they could and would only check the issues given to them via work order. Was advised if I need to have something else checked I would need to set up another appointment because they didn’t have time. Initial issue seems to have been resolved so far but car still has other issues that they didn’t have time to resolve. Prior to this had a horrible interaction with them this time around they seemed to be a bit more professional More

Quick, easy, and informative The car shopping process at Lithia was a painless experience. They found the perfect car for my needs, and had it to me within 24 hours. The car shopping process at Lithia was a painless experience. They found the perfect car for my needs, and had it to me within 24 hours. More

recall work Work was done in a timely manner. Waiting area was comfortable and staff was friendly. The only thing they could have done better was offer me somet Work was done in a timely manner. Waiting area was comfortable and staff was friendly. The only thing they could have done better was offer me something to drink. I waited for just over a hour for the service. More

Oil Change and Other Repairs Perry was great. He communicated with me throughout the day. He made sure the parts were ordered for my heated seat and called me to schedule that rep Perry was great. He communicated with me throughout the day. He made sure the parts were ordered for my heated seat and called me to schedule that repair. I got a ride to and from work for my first visit and a loaner during my second visit. Perry asked if I wanted the complimentary wash, which did. They also washed the inside of my windows. The service was Great. More