Lithia Volkswagen of Des Moines

Service was prompt and everyone I dealt with was pleasant Ron, the service advisor, was helpful and acted promptly and the shuttle drivers were courteous. The fuel pump was replaced due to a recall and the Ron, the service advisor, was helpful and acted promptly and the shuttle drivers were courteous. The fuel pump was replaced due to a recall and the tires rotated. There was no charge because I had purchased the tires from Lithia. More

Oil Change and Other Repairs Perry was great. He communicated with me throughout the day. He made sure the parts were ordered for my heated seat and called me to schedule that rep Perry was great. He communicated with me throughout the day. He made sure the parts were ordered for my heated seat and called me to schedule that repair. I got a ride to and from work for my first visit and a loaner during my second visit. Perry asked if I wanted the complimentary wash, which did. They also washed the inside of my windows. The service was Great. More

recall work Work was done in a timely manner. Waiting area was comfortable and staff was friendly. The only thing they could have done better was offer me somet Work was done in a timely manner. Waiting area was comfortable and staff was friendly. The only thing they could have done better was offer me something to drink. I waited for just over a hour for the service. More

Quick, easy, and informative The car shopping process at Lithia was a painless experience. They found the perfect car for my needs, and had it to me within 24 hours. The car shopping process at Lithia was a painless experience. They found the perfect car for my needs, and had it to me within 24 hours. More

Many issues finally getting resolved. Reason I give it 3 start is because the appointment was set up by VW of America, when I brought car in I advised the issues I know of the car and was Reason I give it 3 start is because the appointment was set up by VW of America, when I brought car in I advised the issues I know of the car and was told that they could and would only check the issues given to them via work order. Was advised if I need to have something else checked I would need to set up another appointment because they didn’t have time. Initial issue seems to have been resolved so far but car still has other issues that they didn’t have time to resolve. Prior to this had a horrible interaction with them this time around they seemed to be a bit more professional More

Easy to work with Brian is a professional veteran in car sales and was very easy to work with. Not pushy at all and very responsive by text and or phone. Thanks Brian is a professional veteran in car sales and was very easy to work with. Not pushy at all and very responsive by text and or phone. Thanks More

Everyone was friendly and helpful. When we first went in we were not sure of what type of vehicle we wanted. The sales team showed us some different options and talked to us about what When we first went in we were not sure of what type of vehicle we wanted. The sales team showed us some different options and talked to us about what would best meet our needs. We are very happy with our final decision. More

Not the simplest car deal ever Had some difficult times but got through to the end. Car was represented accurately and served my purposes for three years. Never had problems with th Had some difficult times but got through to the end. Car was represented accurately and served my purposes for three years. Never had problems with the car. More

I was there Would have given a 5 star rating but they forgot to give us updates. The staff was nice, pleasant, great people, they just forgot to update us. Would have given a 5 star rating but they forgot to give us updates. The staff was nice, pleasant, great people, they just forgot to update us. More

Good experience Very easy to work with and personalable. Willing to make some adjustments to make the purchase happen. Down to earth and friendly staff. Good experie Very easy to work with and personalable. Willing to make some adjustments to make the purchase happen. Down to earth and friendly staff. Good experience. More