Lithia Volkswagen of Des Moines

Installed cruise control on 2017 VW Tiguan We had cruise control installed on our new 2017 VW Tiguan Limited as the vehicle did not come with it. The install was professional. We live 2.5 hours We had cruise control installed on our new 2017 VW Tiguan Limited as the vehicle did not come with it. The install was professional. We live 2.5 hours away and the cruise worked flawlessly keeping the speed within about a mile or so on our Missouri hill country. More

New Lease on a Jetta I worked with Caleb in just 1 day. He was beyond helpful getting what I wanted in a car, for the price I was looking for! He's been great, I've alread I worked with Caleb in just 1 day. He was beyond helpful getting what I wanted in a car, for the price I was looking for! He's been great, I've already told my mom to work with him when she needs a new car too. More

Delayed The completed work was fine but we were delayed by them when we went to pickup. Waited 45 minutes for wash that never happened because we got tired o The completed work was fine but we were delayed by them when we went to pickup. Waited 45 minutes for wash that never happened because we got tired of waiting. More

Great Service at Lithia Stopped in to get a quick oil change. I was seen immediately. Cheyenne provided excellent customer service and explained the entire process very well Stopped in to get a quick oil change. I was seen immediately. Cheyenne provided excellent customer service and explained the entire process very well in a way I understood. Sometimes it can be intimidating as a women going to get service done on your car but I NEVER feel that way at Lithia. Brian, my original car salesman even came out to say hello and asked me how I was doing. Thank you Litha for always making me feel at peace with my vehicle. One of the many reasons I have and will continue to give my business to Lithia. More

Very easy to get an appointment on the date and time request Same as I stated above, I would return to Lithia to have service and or repair work done on my VW Atlas . Mechanics are well trained and thoroug Same as I stated above, I would return to Lithia to have service and or repair work done on my VW Atlas . Mechanics are well trained and thorough. More

Sneaky Business Manager. The process was normal, right up until the business manager, Alex, came out and asked me a off the wall question (he hadn't spoken to me at all yet) a The process was normal, right up until the business manager, Alex, came out and asked me a off the wall question (he hadn't spoken to me at all yet) about how many miles a year I drove. No explanation, when I asked him why that mattered on determining if I wanted to buy the vehicle. I was just waiting on the paperwork, as I had been approved for the amount and was waiting for a payment explanation. The bank I had chosen, wanted a host of information to get the approval, so the finance manager introduced himself, explained that he had another bank option that would approve loan with similar rates without all the documentation. I said okay, the payments should have been around $215.00. Next, I am called into the business manager office, he starts showing me paperwork, asking for signatures on all the documents except for the financial stuff. Then he slides that paperwork towards me as he says, "you wanted a payment around $300.00 right?", I said," way below $300.00." he chuckled and showed me a payment of $265.00. I said, "that is way higher than I expected." He then said, I found you a great coverage package that covers everything for 20 months, electronics, powertrain, computer parts like this...(he held up a plastic box on his desk)...and you don't have any deductible." He never asked me if I was interested in coverage, didn't explained any of the coverages available, didn't explain any differences to the costs for each coverage, nor what was covered. The only thing he did say when I asked him if everything was covered and again asked if there was a deductible, Alex said "Yes, everything is covered, no deductible. All inside that payment. Never have to pay more." I was going to purchase that type of coverage anyway, and assumed that the paperwork that he had already had me sign, showed that, and agreed with what he was 'verbally committing' to. Why shouldn't I? Well, after being in the office there for two hours, letting another of their clients go before me as they were from some 2 hours away and needed to get going, I went with the verbal agreement explanations that Lithia's Business Manager, Alek was explaining to me. SNEAKY. More

Great experience I knew that I wanted to buy a year old, low miles Atlas so I emailed about one they had and Georan responded right away to confirm availability. We we I knew that I wanted to buy a year old, low miles Atlas so I emailed about one they had and Georan responded right away to confirm availability. We were greeted by Trey when we came to test drive the vehicle. He was knowledgeable and helpful. Even when I wasn't sure it was the exact interior and exterior color I wanted, they said that they would work with me to locate exactly what I wanted. We decided to go ahead with purchasing the one they had in stock and worked with Trey. I was really impressed with him - he's honest, hardworking and even helped move my car seats in freezing weather. Dwayne helped me with all of the paperwork and financing. He was a joy and I probably could have spent all day chatting with them both. Not something you often say about negotiating a car purchase! Most importantly, I was impressed with how they treated me as a woman. They didn't defer to my husband during discussions about features or pricing. It was a great experience and I definitely recommend them both. More

Great experience I worked with Caleb to buy my 2013 Nissan Rogue. Great experience beginning to end! Initially reached out with interest in the car I found on their we I worked with Caleb to buy my 2013 Nissan Rogue. Great experience beginning to end! Initially reached out with interest in the car I found on their website. I came in that day for a test drive, they weren’t too pushy and answered all of my questions. Got a great value on my trade in, and with a little negotiating I got the car at the price I was hoping for! Had a tire pressure warning light pop on after driving it off the lot, and Caleb got me in the next day to take a look at it (no issues with the vehicle). Would recommend working with this dealership for sure! More

Great service Jason went above and beyond service and was able to get my beetle repaired under the battery warranty. Thank you!! Much appreciated. Also Elvis the sa Jason went above and beyond service and was able to get my beetle repaired under the battery warranty. Thank you!! Much appreciated. Also Elvis the salesman who I purchased the car from was also interested. More

Best car buying experience of my life I've always had horrible experiences with dealers. This was the first time I didn't and have to say it was amazing and very easy process. Brad made me I've always had horrible experiences with dealers. This was the first time I didn't and have to say it was amazing and very easy process. Brad made me feel very relaxed and welcomed. He really helped with getting the right payment that works for me. Alex in finance was also comforting. I love my Jeep and am very excited to work with you all in the future when my wife trades her car in. Thank you very much!! More