Lithia Volkswagen of Des Moines

Great working with Trey! Great guy! Straightforward buying process! Trey is very friendly and hard working. He is focused on giving the customer a great experience and doing e Great guy! Straightforward buying process! Trey is very friendly and hard working. He is focused on giving the customer a great experience and doing everything he can to earn business. More

Outstanding service We picked out the car we wanted with no hassles! Brent was absolutely amazing to work with, very knowledgeable and professional. We purchased the c We picked out the car we wanted with no hassles! Brent was absolutely amazing to work with, very knowledgeable and professional. We purchased the car from out of state, they delivered it right to my wife’s office. The experience was above and beyond excellent. I will purchase another car from them again. Referrals? Heck yeah!! More

The Sale was Great. Service after the sale was bad. The salesperson Trey was outstanding and there were no issues with the sale of the used car. There was a VERY minor (but safety-related) repair issue The salesperson Trey was outstanding and there were no issues with the sale of the used car. There was a VERY minor (but safety-related) repair issue so they were going to hold the car for a day or two until they had the 5-10 minutes to fix it. A few days turned into a week and communication was terrible. I called to ask if the tech could simply check the check engine light code while he was doing the other fix (something any autozone will do for free) and he refused, telling me I'd have to ask a salesman to ask him to do it. I was also told multiple times that I'd be called back and I was not. Also, they could not tell me the VIN of my new car when I asked for it for my insurance company. Finally, they told me to come in and pick up the title but when I called, I was sent to the Acura business office, where they told me the title would be sent to the county. The ridiculous disconnect between sales and service really ruins the otherwise good purchase experience. Two wings that should work together to maximize sales and sales after the service actually hate each other, and the customer gets caught in the middle. And I still don't have my car! More

Amazing My experience at Lithia could not have gone smoother. The employees and service were exemplary! I would highly recommend working with any of these pro My experience at Lithia could not have gone smoother. The employees and service were exemplary! I would highly recommend working with any of these professionals. More

Hassle free car buying experience Brian provides the highest level of service making car buying easy and stress free. He worked with us to find the right vehicle to meet our needs, was Brian provides the highest level of service making car buying easy and stress free. He worked with us to find the right vehicle to meet our needs, was proactive to make the pickup and closing process as quick as possible, went over all the features of the vehicle, and follows up after the sale. I recommend Brian for anyone looking to buy a vehicle! More

Very nice dealership. Good people to deal with I did this deal without even driving the car. Drove from another state to pick up and trade my vehicle in. Everything was as advertised and true. Than I did this deal without even driving the car. Drove from another state to pick up and trade my vehicle in. Everything was as advertised and true. Thanks for your help and I hope to do business again. More

Great buying experience with Trey Burkhall Our car shopping experience could not have been any easier! Trey Burkhall was friendly, listened to our needs and was able to answer all of our quest Our car shopping experience could not have been any easier! Trey Burkhall was friendly, listened to our needs and was able to answer all of our questions. His customer service was wonderful! More

Flawless Experience - I didn’t make it easy Had a phenomenal experience with Caleb. Did my research and comparative shopping before I came in, so I had plenty of questions and hurdles for Caleb Had a phenomenal experience with Caleb. Did my research and comparative shopping before I came in, so I had plenty of questions and hurdles for Caleb to jump through. Test drive was very relaxed, negotiations were done with respect, and timelines were met. My car was ordered from Missouri initially, until the deal fell through between dealerships. Caleb was able to secure the car I ended up purchasing from Indiana, where it was shipped to Lithia, only one day later than I had initially planned for the first car. As a car guy who has tried a slew of manufacturers and dealerships, new and used, I have to say my experience with Caleb and Lithia was right at the top. I’d definitely recommend! More

Very helpul and good at their job They helped us out and got us what we wanted. We just came from another dealer and left empty handed. We ended up getting better deals and help hear. They helped us out and got us what we wanted. We just came from another dealer and left empty handed. We ended up getting better deals and help hear. Very good More