Lithia Volkswagen of Des Moines

Patient Kind Salesman I really enjoyed working with Trey. He took his time with me and allowed me to test drive as many cars as needed to make my decision. I was a bit frus I really enjoyed working with Trey. He took his time with me and allowed me to test drive as many cars as needed to make my decision. I was a bit frustrated by the financing part. I think next time I will secure my own financing before going shopping. More

Lamont was great! Lamont wasn't pushy...he helped out so much in dealing for the car that I wanted. He was funny and amazing to work with...kept me relaxed making such Lamont wasn't pushy...he helped out so much in dealing for the car that I wanted. He was funny and amazing to work with...kept me relaxed making such a big purchase. I would definitely come see him again when looking for another car! More

Friendly, low pressure When we purchased our new car, Trey was very helpful, informative, and did not pressure us. He made sure we got the price we wanted. Dwayne handled th When we purchased our new car, Trey was very helpful, informative, and did not pressure us. He made sure we got the price we wanted. Dwayne handled the financial end and everything went smoothly. We love our new Jetta. More

Excellent Service on this Visit Perry Thompson is an exceptional service manager. Everything was just as described. I’m very happy with the service on this visit. He verified the par Perry Thompson is an exceptional service manager. Everything was just as described. I’m very happy with the service on this visit. He verified the parts were in stock before I made the 2 hour drive. His time estimate of 4 hours was correct. He called to let me know it would be done within 15 minutes so I could be on my way as soon as possible. I’m very impressed! More

VW Passat Service Cheyenne was very helpful. It is extremely important to be able to dial someone directly and be ale to count on a call back. She does that. Cheyenne was very helpful. It is extremely important to be able to dial someone directly and be ale to count on a call back. She does that. More

Most vehicle knowledgeable dealership visited in 20 years From my initial visit to the Lithia VW website to driving away with my new car, Morgan and Dwayne had answers to all my questions. Morgan seemed more From my initial visit to the Lithia VW website to driving away with my new car, Morgan and Dwayne had answers to all my questions. Morgan seemed more like a friend than a car salesman and was easy to work with. I am happy with the deal they gave me, and the financials worked out the way I needed them to. Some of the wait times to get pricing information from managment seemed excessive, my overall experience was very good. More

Best Volkswagen dealer in the states Your salesman was a helpful as all get-out. You have a great dealership in Des Moines Iowa. You make a person feel welcome and just wanted to thank yo Your salesman was a helpful as all get-out. You have a great dealership in Des Moines Iowa. You make a person feel welcome and just wanted to thank you for helping me get my new car. I enjoy it very much. I can't say enough about your successful team and how much they care. Thank you so very much. More

Great experience Everyone was very friendly and helpful. Brain and Dewayne were very patient with us and very informative. I will never buy another car from anyone els Everyone was very friendly and helpful. Brain and Dewayne were very patient with us and very informative. I will never buy another car from anyone else. Great experience and awesome customer service! More

Unexpected I was honestly shocked about how helpful and friendly and respectful the staff was. They listened to what I had to say and they did try and sale me so I was honestly shocked about how helpful and friendly and respectful the staff was. They listened to what I had to say and they did try and sale me some extra stuff but when k told them I'll did not want it they stopped. More

Great Buying Experience I went in not knowing what to expect. Im a Maryland transplant and normally my Dad would assist me with buying a new vehicle. Randy joked I could pr I went in not knowing what to expect. Im a Maryland transplant and normally my Dad would assist me with buying a new vehicle. Randy joked I could pretend he was my dad and he would guide me as best he could. He worked closely with me and listened to what I wanted. In the end I left with a new car. He has assisted me with the after sale services I purchased and made it all seamless. Dwayne was fun and nice to work with through the financial aspect and paper work. They were both like dealing with a family member or friend more than a stranger or like other dealerships that try to force you into something. More