Lithia Volkswagen of Des Moines

Excellent Service Advisor Service Advisor Cheyenne Swink went over and above to see that my issue was taken care of. My car has had several recent issues and she made sure I w Service Advisor Cheyenne Swink went over and above to see that my issue was taken care of. My car has had several recent issues and she made sure I was comfortable at each visit. She was wonderful. More

Very efficient and easy to work with Exceeded my expectations with all aspects of buying experience. Friendly and efficient use of time to get the sale completed. Highly recommend this Exceeded my expectations with all aspects of buying experience. Friendly and efficient use of time to get the sale completed. Highly recommend this dealership for all. More

overpriced Charged $120 to replace two air filters. Both of which cost $12 each online. Also, I'm fairly certain they kept the key to my rims the last time I had Charged $120 to replace two air filters. Both of which cost $12 each online. Also, I'm fairly certain they kept the key to my rims the last time I had my tires rotated. I can't find that thing anywhere, and I haven't touched the wheels myself. More

Long waits for scheduled oil changes. I bought a used vehicle from Lithia last August, and decided to purchse oil changes for life too. So far I've brought the vehicle in four times for a I bought a used vehicle from Lithia last August, and decided to purchse oil changes for life too. So far I've brought the vehicle in four times for a scheduled oil change. My average wait time has been 2 hours!. This seems excessive and I honestly wish I had not purchased this option in hindsight. More

They must be short handed...felt like I was not important I called 4 times before I finally got a service rep to answer the phone, I let the phone ring 20 times. I got a receptionist to answer once and she I called 4 times before I finally got a service rep to answer the phone, I let the phone ring 20 times. I got a receptionist to answer once and she took a message....3 days later I called back as I had not got a call back...Not impressed with phone procedures. When I picked up my car no review was done on future needs or how they had inspected my car. Really felt like I was an inconvenience to the service people. On a good note, my drivers both ways were very enjoyable. More

Great dealer! I struggled to get the pictures and answers I was looking for, but then I was connected with Georan, checked in on by Gerald, and helped by Brian Braa I struggled to get the pictures and answers I was looking for, but then I was connected with Georan, checked in on by Gerald, and helped by Brian Braak! Great crew and I am overjoyed with my new Jetta! Thanks guys! -The Langrecks More

great used car Everything was great, except last minute charge of $99 for nitrogen in tires. They took off the charge, but it was annoying. too short until now Everything was great, except last minute charge of $99 for nitrogen in tires. They took off the charge, but it was annoying. too short until now More

Accommodative of customer needs This service center is accommodative of customer needs. While they were unable to get my car in for two weeks while my engine was not running smoothl This service center is accommodative of customer needs. While they were unable to get my car in for two weeks while my engine was not running smoothly (the last time this happened, I had to replace my engine) they we're accommodative once the service was performed. There were recommendations to change parts which were contrary to what my primary other shop had indicated, such as: replacing rear shocks and bearings and replacing breaks. Although my brakes have approx 25% left and I plan on replacing them at the 70k mile mark (currently at 66k) the dealer insinuated that I should replace them immediately. After providing a realistic timeline, they agreed that the replacement was not necessary at this time, but should be done in the next 5-10k miles. Regarding the shocks, I had a vehicle inspection at 64k miles, and there was no indication that shocks were in need of repair. At 66k miles, they were apparently completely blown. This is confusing to me, as this drastic a change should not occur over 2k miles. Further, I have not experienced diminished ride quality or "clunking" sounds typical of blown shocks. More

Lamont Johnson is more than just a car salesman he is truly a people’s person. He actually showed instead in the problems I was facing, he even stayed late and went is more than just a car salesman he is truly a people’s person. He actually showed instead in the problems I was facing, he even stayed late and went out of his way to make sure I got the best VW dealer could offer me. More

I strongly recommend Lithia Volkswagen Brian Braak, was always proactive in providing us with clear and thorough information and ensuring that we were completely comfortable with his answer Brian Braak, was always proactive in providing us with clear and thorough information and ensuring that we were completely comfortable with his answers. When clarification was needed, he always responded patiently and clearly. Dwayne Hill explained and went over very carefully about the lease process. in a few words sales and management team where very straightforward and worked in a hassle free manner that we really appreciated. OUTSTANDING TEAM!!! More