Lithia Volkswagen of Des Moines

Excellent Service and sales Very please with how I was treated. Salesman was great, management team went the extra mile to make the deal happen and the finance guy was quick and Very please with how I was treated. Salesman was great, management team went the extra mile to make the deal happen and the finance guy was quick and a funny guy. Overall a very good experience. More

Positive Experience We decided to visit Volkswagen, as an afterthought, on our way to purchase a Kia down the road. We were immediately assisted by Trey and Lamont, who p We decided to visit Volkswagen, as an afterthought, on our way to purchase a Kia down the road. We were immediately assisted by Trey and Lamont, who promptly showed us the two options that fit our criteria, a Tiguan and an Atlas. They were both very knowledgable about the vehicle specs and features. We ultimately decided on a Tiguan. The manager Scott was very helpful in clarifying the purchase process and pricing. Financing was smooth with Dwayne. Upon returning to the dealership for a minor issue (glue residue), Randall was willing and able to assist us promptly in Lamont's absence. I would highly recommend Randall, Lamont, or Trey to help you find the perfect vehicle that works for your family and budget. More

Fantastic Brian, Scott, and Dwayne did a fabulous job with getting me setup in my new Jetta! Thank you for all of your hard work, I appreciate it! Brian, Scott, and Dwayne did a fabulous job with getting me setup in my new Jetta! Thank you for all of your hard work, I appreciate it! More

Good work, a bit unorganized Factory recall work performed but picking up vehicle took too long, could not find my car. Picked up right at the time the service center was closing Factory recall work performed but picking up vehicle took too long, could not find my car. Picked up right at the time the service center was closing. More

Unhappy with my purchase from the Audi dealership For a “premium dealership” they don’t do a thorough mechanical check up before putting a vehicle on the lot. I’ve owned my car for less than a week a For a “premium dealership” they don’t do a thorough mechanical check up before putting a vehicle on the lot. I’ve owned my car for less than a week and the brakes are already squealing and the cabin air filter was installed incorrectly and the door was off on it those are the only issues I’ve found so far. They claimed to have done a thorough review of the vehicle before I purchased it. Obviously the only thing they did was check air filters, change the oil, and detail the car. I didn’t even get a full tank of gas when I purchased the car. More

New family vehicle Everyone was very friendly and easy to work with. Brian was very knowledgeable and did a great job explaining how everything on the car worked. Everyone was very friendly and easy to work with. Brian was very knowledgeable and did a great job explaining how everything on the car worked. More

New car purchase time is far less than we expected Special thanks to Rob for his patience in explaining all our questions. Five star Customer service, professional and friendly. Technical savvy sales p Special thanks to Rob for his patience in explaining all our questions. Five star Customer service, professional and friendly. Technical savvy sales people that anyone would appreciate their knowledge on overall vehicle. More

OIL change Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of owner and dealerships on service. More

Customer Service!! Brian Braak has been my representative for many, many years at Jordan and Lithia. He has always gone the extra mile for me and for my family!! Most Brian Braak has been my representative for many, many years at Jordan and Lithia. He has always gone the extra mile for me and for my family!! Most recently he has helped me lease a beautiful S5 Audi!! Hats off to others at Audi who helped with my trade in vehicle and the lease. More

very good job They did a good job on my car but what I asked them to check they didn't but I'm ok with the work they did.. They did a good job on my car but what I asked them to check they didn't but I'm ok with the work they did.. More