Lithia Volkswagen of Des Moines

Customer Service!! Brian Braak has been my representative for many, many years at Jordan and Lithia. He has always gone the extra mile for me and for my family!! Most Brian Braak has been my representative for many, many years at Jordan and Lithia. He has always gone the extra mile for me and for my family!! Most recently he has helped me lease a beautiful S5 Audi!! Hats off to others at Audi who helped with my trade in vehicle and the lease. More

OIL change Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of owner and dealerships on service. More

New car purchase time is far less than we expected Special thanks to Rob for his patience in explaining all our questions. Five star Customer service, professional and friendly. Technical savvy sales p Special thanks to Rob for his patience in explaining all our questions. Five star Customer service, professional and friendly. Technical savvy sales people that anyone would appreciate their knowledge on overall vehicle. More

New family vehicle Everyone was very friendly and easy to work with. Brian was very knowledgeable and did a great job explaining how everything on the car worked. Everyone was very friendly and easy to work with. Brian was very knowledgeable and did a great job explaining how everything on the car worked. More

Unhappy with my purchase from the Audi dealership For a “premium dealership” they don’t do a thorough mechanical check up before putting a vehicle on the lot. I’ve owned my car for less than a week a For a “premium dealership” they don’t do a thorough mechanical check up before putting a vehicle on the lot. I’ve owned my car for less than a week and the brakes are already squealing and the cabin air filter was installed incorrectly and the door was off on it those are the only issues I’ve found so far. They claimed to have done a thorough review of the vehicle before I purchased it. Obviously the only thing they did was check air filters, change the oil, and detail the car. I didn’t even get a full tank of gas when I purchased the car. More

80,000 mile service and tires Clear information about tires and service. Comfortable and clean waiting area. Driver took me to mall and picked me up at time I asked. Courteous Clear information about tires and service. Comfortable and clean waiting area. Driver took me to mall and picked me up at time I asked. Courteous and handled professionally. More

A great customer experience with a better result I spent 3 months reviewing SUV’s in all classes. I went to see 7 different brands and test drove 4 of them, none of them checked all the boxes. When c I spent 3 months reviewing SUV’s in all classes. I went to see 7 different brands and test drove 4 of them, none of them checked all the boxes. When continuing my search the VW entered for consideration, which led to a visit to the dealership. What I saw was ideal, the test drive that followed confirmed that the Tiguan satisfied the heart and the head! The rest is history. More

Brian Dealing with Brian Braak was an energizing experience and was unlike any other salesman I’ve worked with. It felt like I was kicking back talking with Dealing with Brian Braak was an energizing experience and was unlike any other salesman I’ve worked with. It felt like I was kicking back talking with a friend. Would definitely recommend him to anyone More

Lamont provided excellent sales service! Lamont was very professional and easy to work with. He did not display the "pushy" salesman stigma. I came in with the intent to purchase a car and Lamont was very professional and easy to work with. He did not display the "pushy" salesman stigma. I came in with the intent to purchase a car and the purchase was made with a hand shake in 1 hour. I highly recommend Lamont! Stivers Ford and Shottenkirk Chevrolet in Waukee should really take note on how to make a sale. Forever sold with Lamont at Lithia of Des Moines. More

happy happy happy Came in for an oil leak and with without one. Probably the worst lean I’ve seen in a while. Fixed it quick and for the right price. Everyone was so kn Came in for an oil leak and with without one. Probably the worst lean I’ve seen in a while. Fixed it quick and for the right price. Everyone was so knowledgeable and helpful it was great. Thanks VW! More