Lithia Volkswagen of Des Moines

Oil change I had again to wait 2 hours for a oil change and changing out the light bulb ...this time it took only a little over 1 hour for oil change the other f I had again to wait 2 hours for a oil change and changing out the light bulb ...this time it took only a little over 1 hour for oil change the other for the running light bulb ...this is enough I can not do this all the time ...the earliest it has been for changing oil 1.5 hours ....do not buy a volkswagen. ..I traded mine for a chevy ...really terrible place More

Great experience overall The sales staff was great to work with and very knowledgable. They made the experience as painless as possible and got us in and out as fast as they c The sales staff was great to work with and very knowledgable. They made the experience as painless as possible and got us in and out as fast as they could. More

Warranty Service/VW Recall Service I have purchased 3 vehicles from Lithia VW Des Moines and Service has not always been "perfect." However the last 2 visits on our new VW Touareg has I have purchased 3 vehicles from Lithia VW Des Moines and Service has not always been "perfect." However the last 2 visits on our new VW Touareg has been outstanding. Joe in service who checked me in as well as the service manager were great, got the work done and kept me informed while I was there. Also, Jeff in the Detail shop cleaned up some issues that weren't taken care of at delivery and the car is looking great again. Keep up the good work! More

maintainance I live out of town. The service department is always accommodating to my schedule. Lithia always gets me in and out in a reasonable time so I can enj I live out of town. The service department is always accommodating to my schedule. Lithia always gets me in and out in a reasonable time so I can enjoy the rest of my day. More

Awful. Terrible service Called the service department about 10 times over a 4 day span, only had one answered and then was disconnected. People at service counter were rude a Called the service department about 10 times over a 4 day span, only had one answered and then was disconnected. People at service counter were rude and did not seem to care at all. I had to actually go to the dealership to set up appointment. Told me week and a half in advance they would have loaner lined up for me in the morning of, instead they said they didn’t have any on site and I had to wait over an hour for a shuttle, therefore very late for work. Heard a guy before me say his oil plug was not closed all the way and his oil light came on less then 15 miles from dealership and the service manager did not seem to care. More

Good experience A non aggressive, friendly dealership. Trey is a good sales person. Felt like he worked hard for us. Dwayne was also great to work with. A non aggressive, friendly dealership. Trey is a good sales person. Felt like he worked hard for us. Dwayne was also great to work with. More

New Car Purchase This is the 2nd Jetta that we have purchased in the last 2 years. Absolutely love the dealership and its sales staff. Process is easy and did not fe This is the 2nd Jetta that we have purchased in the last 2 years. Absolutely love the dealership and its sales staff. Process is easy and did not feel any pressure at all. More

Best experience and service I have ever experienced. My sales guy Brad Ernst have completely earned my business going forward. This is the second car I have purchased from him and will never buy a car fr My sales guy Brad Ernst have completely earned my business going forward. This is the second car I have purchased from him and will never buy a car from another dealership unless I was to move to a different state. Brad and the team at the dealership are the true definition of service and customer care. Nothing but perfect reviews and I will certainly recommend to all my friends and family. More

Key shaft problem The repair took 3 weeks. Not once did the service dept call me. I called after 1 week and was told parts were ordered but no estimate was given. I The repair took 3 weeks. Not once did the service dept call me. I called after 1 week and was told parts were ordered but no estimate was given. I called again after 2 weeks. Ron was courteous and finally explained the repair should be no charge and that I could have gotten a loaner car. I just wish the communication could have been better. I do appreciate the repair being done for free. More

Betta Getta Jetta This is my 3rd Jetta in a row! Great Dealership to work with, I would highly recommend Brian Braak, I wouldn’t buy or lease from anyone else and I lov This is my 3rd Jetta in a row! Great Dealership to work with, I would highly recommend Brian Braak, I wouldn’t buy or lease from anyone else and I love my Jetta. It’s the perfect car for me! Deb More