Lithia Volkswagen of Des Moines

Worst ever! Confused and Unprofessional........ daughter dropped off her 15 Volkswagen beetle to have warranty work performed call one week prior gave them the Vi Confused and Unprofessional........ daughter dropped off her 15 Volkswagen beetle to have warranty work performed call one week prior gave them the Vin number information she drove all the way from Drake for appointment in service. Advisor informed her that her car was three months out of warranty. Very frustrating wasted over one hour of her time could’ve been devoted to school work. No opology or anything.....will never be back again. More

Great Experience! Getting approved was tough for me due to my low credit and not being able to put money down. The sales managers Brandon and Nate worked extremely hard Getting approved was tough for me due to my low credit and not being able to put money down. The sales managers Brandon and Nate worked extremely hard to get the deal done and the entire process was very smooth. The GM Scott Landreth also said hi and made sure that I was getting everything I wanted and needed. Finance was just as smooth, and didn’t take up my whole day. Had a very warm, family-like atmosphere. Would definitely recommend for anyone looking for a new car. Oh, and I also love my 2019 Jetta! More

Oil Change I made an appointment for an oil change and tire rotation. The appointment was for 11am and left at 2pm. Was not told when I arrived that the oil ch I made an appointment for an oil change and tire rotation. The appointment was for 11am and left at 2pm. Was not told when I arrived that the oil change person did not show up. The gentleman that checked me in should have informed me. He was also working on his computer as I stood at the counter waiting for service, very un-professional. I will say the service manager was good to work with and tried to make things right. More

Poor and painful for no apparent reason The experience was terrible from start to finish. The back and forth with the salesman took hours. The negotiations were dishonest-they attempted to a The experience was terrible from start to finish. The back and forth with the salesman took hours. The negotiations were dishonest-they attempted to adjust registration timeframe to "reduce the price". We requested another color and they ordered the wrong car. However they didnt tell us until we got there to pick it up. It had extra features that they asked us to pay for. More

2 hour wait with appointment This is the rating deserved. I had made an appointment and showed up on time only to be informed that it would be a two hour wait due to walk-in custo This is the rating deserved. I had made an appointment and showed up on time only to be informed that it would be a two hour wait due to walk-in customers. Service tech was apologetic but what's the point in making an appointment if your service center does not honor it. More

Customer service leaves a lot to be desired. We have a 2012 Eos convertible. We experienced a problem putting the top down and up. The push button ignition has to be pressed repeatedly to start t We have a 2012 Eos convertible. We experienced a problem putting the top down and up. The push button ignition has to be pressed repeatedly to start the car. The power windows were not always responding to the buttons. We took the car in on Tuesday August 14 , dropped it off and explained the problems. I let them know I had purchased the extended warranty and it was in the glove box. Hearing nothing from the service department I called on Friday the 17th. I called in 7 times before I actually got to talk to someone in service. I was told they were working on it and someone would call me to let me know what they found. No one called back. I called twice on Saturday the 18th before service answered. I was told they were waiting to hear back from the warranty company and since it was Saturday they would not have an answer for me until Monday. Monday- No call back so In the afternoon i called them twice before talking to service. I was told the service advisor was on the phone with the warranty company and would call me shortly. I heard nothing so on THURSDAY the 23rd I called twice before I got to talk to service. He had to go check on the car. He came back on the phone and said it was done and I could come pick it up. I asked several questions about what was wrong, what they found, was it covered under warranty. Each time he had to go talk to someone else to get an answer but never explained what was wrong. I asked how much do I owe. He had to go check and came back with $172 and change. I again asked what was covered under warranty because that seemed more than what I thought the deductible was. He came back with some double talk about the change was about what the deductible would be. We went to pick up the car and I questioned the amount being higher than what I thought the deductible was. Again I got the double talk about the change being about what the deductible would be? I asked to see the service manager. Heath came out to find out what I wanted. He was the one I talked to when I dropped the car off. He looked at the paperwork and started reading what they found wrong. He asked me if I had a copy of their findings? I told him that I did not. No one had called me about the car I called to find out what was going on. He again listed what was wrong but didn’t give me a copy. And started giving me what it would be to fix each item. One of the things wrong was the ignition switch. I said that is one of the things I bought it in for and it didn’t get fixed? He said No. I asked if any of it was covered under warranty? He said I don’t see anything written down about the warranty. At this point he went out to talk with the service technician. When he returned he said no one called about the warranty. He went out and got the paperwork out of the glove box. In looking at the warranty I saw the deductible was $25. Heath called the warranty company right away and asked about the ignition switch. They said it was covered. He said he would have to call them back with the list of what needed to be fixed. Heath told me there would be no charge today, they would get with the warranty company and set a time to get the car repaired, gave me the keys and sent me on my way. At this point they had the car for a week and a half and nothing was fixed. That was Thursday- on Monday the 27th in the afternoon I had not heard anything so I again called the service department twice before talking to someone. I asked for Heath. He didn’t remember our conversation. After refreshing his memory he said he had turned it over to Ron to handle and that he was waiting to hear back from the warranty company. If I had not heard from him by 1 PM on Tuesday I should call and find out what is going on. Tuesday the 28th. No Call from Ron. About 3:00 pm I once more called service and asked for Ron.this time. I got his voicemail. I left a message, who I was, what the car is and asked what he found out from the warranty company along with my phone number. No call back before the service department closed for the day. I am writing this on the evening of the 28th. More

Outstanding Sales Rep! I had Brian Braak as my sales guy. And let me tell you. He is the best! He is patient, personable and he really cares about his clients! The best sale I had Brian Braak as my sales guy. And let me tell you. He is the best! He is patient, personable and he really cares about his clients! The best sales guy I have ever met. Lithia over all was a great place! The people are friendly, atmosphere and comfortable and clean and they really are knowledgeable. Dwayne was our financer and was also very patient(we had our toddler with us) and kind. He explained everything in detail and was even able to get us a better deal than originally planned! More

Very knowledgeable salesperson My recent purchase at Lithia Volkswagen was a great experience. I felt that my salesman, Randy, was knowledgeable about every aspect of the car and t My recent purchase at Lithia Volkswagen was a great experience. I felt that my salesman, Randy, was knowledgeable about every aspect of the car and took the time to show me the details I needed to feel comfortable buying it and driving it home. He answered all my questions in great detail and explained anything I didn’t understand. Happy customer here! More

Could have went a little faster Computers were down but I wish the whole sales experience would have a little quicker. Overall the experience was good just wish they could have been Computers were down but I wish the whole sales experience would have a little quicker. Overall the experience was good just wish they could have been a little quicker. More

found the right vehicle We found the vehicle that had all the items on our wish list, and more, at a price we could afford. Anando was most helpful. We found the vehicle that had all the items on our wish list, and more, at a price we could afford. Anando was most helpful. More