Lithia Volkswagen of Des Moines

FIRST OIL CHANGE SERVICE ON 2018 TIGUAN EXCELLENT SERVICE FROM TIME WE PULLED IN UNTIL WE LEFT. THE YOUNG MAN THAT ULTIMATELY HELPED US WAS NEW AND WAS VERY POLITE. HE GOT HELP FROM ONE O EXCELLENT SERVICE FROM TIME WE PULLED IN UNTIL WE LEFT. THE YOUNG MAN THAT ULTIMATELY HELPED US WAS NEW AND WAS VERY POLITE. HE GOT HELP FROM ONE OF THE OTHER GENTLEMEN WHO WALKED HIM THROUGH ADDING US ON TO THE SYSTEM AND HE DID A GREAT JOB ALSO. OVERALL GREAT CREW. More

2018 jetta I told the sales person I wanted to pay cash for my car, I was told that I could not and was forced to take out a loan. Even though I will be paying I told the sales person I wanted to pay cash for my car, I was told that I could not and was forced to take out a loan. Even though I will be paying off the loan very soon I don't think it is a good business practice at all. I like the new car, but I probably would go to another VW dealer in the future. More

VW for the WIN! We very much enjoyed purchasing a car at VW Lithia! The sales team and financing team made the process very easy and we were able to pre-shop online w We very much enjoyed purchasing a car at VW Lithia! The sales team and financing team made the process very easy and we were able to pre-shop online which was nice. More

My initiative not theirs Ongoing concerns with my '16 VW Beetle. Radio security lock (they wouldn't believe me for 2 years until a fix came out), starter switch-not always abl Ongoing concerns with my '16 VW Beetle. Radio security lock (they wouldn't believe me for 2 years until a fix came out), starter switch-not always able to turn car on or off. After asking about it twice ("make sure your foot is on the brake" duh!) they finally experienced it and ordered a part. No one called for a week. I finally called and, yes, the part is in. Got it scheduled and dropped off. Picked up that afternoon. When I started it the next morning, the oil light came on. I checked the oil and it was below the fill mark. Called dealer to ask about what to do. (Okay to drive, fill it myself, etc.) Called twice and each time got into telephone xxxx. Finally left a message with the receptionist. No call back. Called the next day and got in same telephone circle. Finally got back to the receptionist who asked if I'd like to leave a message!! Said I did yesterday. Couldn't find it at first then said she would make sure they saw it. Really angry by now. Finally called my salesperson who called me back and said to bring it in. Pulled in to service garage and young man asked me how he could help. I explained about the oil light. Service advisor came out and I explained the situation. He told the young man he could check the oil, got a rag, pulled the dip stick and looked at it. He looked at the service advisor. I said "Shouldn't he clean the stick" and put it back in to see the resting level?" Advisor directed him to do so while telling me VW's do often run a quart low. I told him the car was midway in mileage and time until the next oil change which seemed strange to me it would run low now. I told him they had checked my washer fluid when the car was in a few days ago but not the oil? He said if it's not involved in the service visit, they don't. Maybe they should. And don't get me started on the brakes. They squeak continually like it needs new brakes. Always been told for the last 2 1/2 years that there is moisture and they squeak's. Doesn't matter if it is dry as a bone out or snowy. They did look at the brakes at my request on the last visit (starter) and service advisor said they did show some wear but were okay. "Next time might get a better quality of brake." When I told him they were original and this was a leased car, he had no response. Not really happy with this dealership or the car. More

Recall and settlement They were very helpful on my Jetta. Ron explained everything I needed to do. Even kept my car an extra since it wouldn't start for he didn't want to j They were very helpful on my Jetta. Ron explained everything I needed to do. Even kept my car an extra since it wouldn't start for he didn't want to jump it he wanted to know why. Replaced my battery all is great now! Thank you More

Worst customer service The 1 star is by default since there is no way to mark none. 6 months ago I waited in their customer area for 3 1/2 hours for an oil change, first The 1 star is by default since there is no way to mark none. 6 months ago I waited in their customer area for 3 1/2 hours for an oil change, first car in line, that seem like a long time I didn't say anything and brushed it off as they were having a bad day Few days a go it was time for another oil change so this time I asked a friend to pick me up so I wouldn't sit there waiting. Well their previously assumed bad day got worse. ..after 3 hours I called them to know if my car was ready. .they couldn't tell me on the phone that someone would call me within 15 minutes to answer my question. I finally gave up after 45 minutes of not having anyone call me. Had a ride to drive me back..my car was ready over 2 hours ago. The service rep said he left me a message...of course after giving them my phone number they manage to call a number I never had. To add the final touch...they misplaced my keys, they finally found them. The entire process from dropping my vehicle (again first car in for service) 4 1/2 hour I concluded that's how to do business....really!?!? They don't give a sh*t about their customers I'll never buy a car from them again and wouldn't recommend them to my worst enemy More

Use this Service Anytime I'm in this Area I've used trhis dealerr' service since the 1990's. My daughter lives in this area so my wife and I travel from NJ out to here four time a year. We hav I've used trhis dealerr' service since the 1990's. My daughter lives in this area so my wife and I travel from NJ out to here four time a year. We have two Tiguans and if servicee is irequired, I'll try to have it done here since this dealewrship in more conveniently located than any at home and they do great work at a far price plus have a very plesant staff.. More

Ease making an appt in service department I would like to offer my praise to the service personnel at Lithia VW in Johnston. The ease of making an appointment, and their ability to keep I would like to offer my praise to the service personnel at Lithia VW in Johnston. The ease of making an appointment, and their ability to keep me informed about the progress and status of the work being performed helped me keep to my schedule of things that I was in DsM area to get completed, as I am from outside the metro area. Also, the technician, Jonny Rankin, is well qualified, thorough and highly recommended. More

Not a good experience! I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulli I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulling into the service drive I took a few minutes to gather my things and wait for my daughter. We then proceeded to walk into the dealership where I saw a concierge to my left and what appeared to be a service advisor in the service managers office chatting to my right and a vacant Service advisor’s desk before me. we stood there for about 5 minutes when a service advisor came from around the corner to his vacant desk and asked if anyone has helped us to which I answered, “no, no one has said a thing to me.” He proceeded to do what he needed to do having to take 2 trips out to my vehicle (once for mileage and another for the VIN...apparently never hearing my reply of no to his question, “Have you been to this dealership before?”) and complaining about the computer system the whole while. I was told to expect an hour to an hour and a half. When it was at the two hour mark I decided to go check on what was taking so long, only to find out that my advisor had left for lunch with no communication with me whatsoever. I approached a different advisor who tried to locate the paperwork for my vehicle all the while complaining about how unorganized my advisor’s desk was. He determined that my vehicle was almost done. I was hopeful! Another 20 minutes past when I decided that I needed to take a walk before I exploded with frustration! I went to tell the second advisor that I would be outside so he could find me once my vehicle was done. Just before I reached his desk I heard him say, “ I’m going to lunch.”. Then, he saw me and said, “ oh, your car is done”. Made me wonder if he was going to wait till after he came back from lunch to let me know this information. By the time I had paid for the oil change and tire rotation, 2 1/2 hours later, they pulled my vehicle up behind 2 others in the service drive making it extremely difficult to get out. I was so frustrated at this point I couldn’t wait any longer for them to move the other vehicles, I backed out of the service drive and left there hoping to never return. More