Lithia Volkswagen of Des Moines

Use this Service Anytime I'm in this Area I've used trhis dealerr' service since the 1990's. My daughter lives in this area so my wife and I travel from NJ out to here four time a year. We hav I've used trhis dealerr' service since the 1990's. My daughter lives in this area so my wife and I travel from NJ out to here four time a year. We have two Tiguans and if servicee is irequired, I'll try to have it done here since this dealewrship in more conveniently located than any at home and they do great work at a far price plus have a very plesant staff.. More

Ease making an appt in service department I would like to offer my praise to the service personnel at Lithia VW in Johnston. The ease of making an appointment, and their ability to keep I would like to offer my praise to the service personnel at Lithia VW in Johnston. The ease of making an appointment, and their ability to keep me informed about the progress and status of the work being performed helped me keep to my schedule of things that I was in DsM area to get completed, as I am from outside the metro area. Also, the technician, Jonny Rankin, is well qualified, thorough and highly recommended. More

Not a good experience! I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulli I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulling into the service drive I took a few minutes to gather my things and wait for my daughter. We then proceeded to walk into the dealership where I saw a concierge to my left and what appeared to be a service advisor in the service managers office chatting to my right and a vacant Service advisor’s desk before me. we stood there for about 5 minutes when a service advisor came from around the corner to his vacant desk and asked if anyone has helped us to which I answered, “no, no one has said a thing to me.” He proceeded to do what he needed to do having to take 2 trips out to my vehicle (once for mileage and another for the VIN...apparently never hearing my reply of no to his question, “Have you been to this dealership before?”) and complaining about the computer system the whole while. I was told to expect an hour to an hour and a half. When it was at the two hour mark I decided to go check on what was taking so long, only to find out that my advisor had left for lunch with no communication with me whatsoever. I approached a different advisor who tried to locate the paperwork for my vehicle all the while complaining about how unorganized my advisor’s desk was. He determined that my vehicle was almost done. I was hopeful! Another 20 minutes past when I decided that I needed to take a walk before I exploded with frustration! I went to tell the second advisor that I would be outside so he could find me once my vehicle was done. Just before I reached his desk I heard him say, “ I’m going to lunch.”. Then, he saw me and said, “ oh, your car is done”. Made me wonder if he was going to wait till after he came back from lunch to let me know this information. By the time I had paid for the oil change and tire rotation, 2 1/2 hours later, they pulled my vehicle up behind 2 others in the service drive making it extremely difficult to get out. I was so frustrated at this point I couldn’t wait any longer for them to move the other vehicles, I backed out of the service drive and left there hoping to never return. More

New car purchases Lamont was a very personable and a pleasure to work with he made time we spent there enjoyable. He was not high pressure or at least it didn’t feel th Lamont was a very personable and a pleasure to work with he made time we spent there enjoyable. He was not high pressure or at least it didn’t feel that way. Best experience with a care “salesman “ we have had. More

Awesome Ron was awesome and treated me like a valued customer. I’ve had problems in the past with the service here but he really set things straight. I’ll def Ron was awesome and treated me like a valued customer. I’ve had problems in the past with the service here but he really set things straight. I’ll definitely be back. More

Excellent customer service! My experience was on a day they were very busy and short staffed as they explained, but they were great regardless of that fact. I was able it to work My experience was on a day they were very busy and short staffed as they explained, but they were great regardless of that fact. I was able it to work on time and they picked me up as soon as my car was ready. Service received was excellent and they explain just what the problem was with my car. More

Amazing service all around! I didn't have to wait at all when I arrived to the dealership or when I went through the financial process. Brian and Shawn were extremely friendly an I didn't have to wait at all when I arrived to the dealership or when I went through the financial process. Brian and Shawn were extremely friendly and helpful throughout the entire experience. The dealership is very clean and nice. I absolutely love my new Jetta! More

VW for life!! My time was spent very well at Lithia des Moines, cant explain how excited I was to get a new car! Everyone there was great, easy to work with and v My time was spent very well at Lithia des Moines, cant explain how excited I was to get a new car! Everyone there was great, easy to work with and very knowledgeable. I will come back every time I buy a new car! More

Bought my first car! This was my first car I had to finance and they made it so quick and easy! I love my new car and will go to them for any future purchases! This was my first car I had to finance and they made it so quick and easy! I love my new car and will go to them for any future purchases! More