Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,726 reviews
March 03, 2018
Excellent service. Michael went above and beyond and really helped me out in a challenging situation. Was very attentive and courteous. Spent extra time making sure ever Michael went above and beyond and really helped me out in a challenging situation. Was very attentive and courteous. Spent extra time making sure everything went well. Thanks! More
by Angelajoy79
Employees Worked With
Michael Thurman
March 03, 2018
VW Atlas After looking at other dealerships, the VW Atlas has everything we wanted in a vehicle. We need lots of legroom, stowage space, dependable vehicle, gr After looking at other dealerships, the VW Atlas has everything we wanted in a vehicle. We need lots of legroom, stowage space, dependable vehicle, great service and sales teams...just to mention a few reasons for our VW Atlas purchase. I couldn't be happier. More
by Happy Camper
Employees Worked With
Dwayne Hill
March 01, 2018
Twenty thousand mile service. I really appreciate the online service scheduling. Had my service done in under an hour, which was less time than I thought. No complaints on my par I really appreciate the online service scheduling. Had my service done in under an hour, which was less time than I thought. No complaints on my part. More
by SBBCPA
Employees Worked With
Michael Allison
February 17, 2018
Fantastic service! I've been very happy with my experiences here. From purchasing my new vehicle with Brian, to now having the 10k and 20k services done. I was there ye I've been very happy with my experiences here. From purchasing my new vehicle with Brian, to now having the 10k and 20k services done. I was there yesterday for the 20k service and they got me in and out in less time than anticipated, which was great since I was waiting there. I would definitely recommend this dealership! More
by Ryan 2017 Alltrack
Employees Worked With
Brian Braak, Brian Selby
February 12, 2018
Great car buying experience This dealership is great. From the moment i walked in to buy my 2015 GTI, Lamont Johnson, the salesman I worked with, made me feel welcome. I told him This dealership is great. From the moment i walked in to buy my 2015 GTI, Lamont Johnson, the salesman I worked with, made me feel welcome. I told him which car I was interested in and he took me straight to it and we went for a test drive. Lamont let the test drive go for much longer than any other I had ever been on, which I greatly appreciated. Lamont showed me every feature on the car in detail. When we got back to the building I knew I wanted the car, but I wanted to get my fiance's approval first. She was at work and it was a busy day so it took me awhile to get a hold of her. Lamont patiently waited and didn't go to any other customers while we were waiting, he even made me a sandwich!! My fiance wanted to talk in person about getting the car, but she didn't get off till five, so at 4, Lamont and the management let me take the car home to Ames so I could show it to my fiance. She didn't actually get off till 6 and Lamont said not to rush the car back, instead, they let me use it for the weekend!! When me and my fiance came back on Monday morning, we both wanted the car but she had to get to work at 11, Thomas Clyce got our paperwork done quickly so she could get to work on time, he also got us a great rate! When I left the dealership they filled my tank full tank of gas. This was a great experience and I will definitely deal with Lithia and Lamont again!! Would for sure recommend to a friend! More
by Austin Koeppen
Employees Worked With
Lamont Johnson, Thomas Clyce
February 01, 2018
Purchase of new car Great customer service from every employee I interacted with! Everyone listened to what I was interested in and we found the right match. Very smooth Great customer service from every employee I interacted with! Everyone listened to what I was interested in and we found the right match. Very smooth process start to finish. More
by Kathy
Employees Worked With
Dwayne Hill, Thomas Clyce, Robyn Olson, Brandon Webster
January 26, 2018
Fair and Honest I aways feel as though I'm being treated fair and never rushed or bullied into a purchase. Mr. Hill in sales and Mr. Cameron in finance are very knowl I aways feel as though I'm being treated fair and never rushed or bullied into a purchase. Mr. Hill in sales and Mr. Cameron in finance are very knowledgeable, honest and easy to work with. More
by Seth T Farnsley
Employees Worked With
Chris Cameron, Dwayne Hill, Thomas Clyce
January 16, 2018
Friendly All staff I come into contact with are friendly. When I come in for service, Brian B. always stops by to chat a few minutes. All staff I come into contact with are friendly. When I come in for service, Brian B. always stops by to chat a few minutes. More
by vwgal
Employees Worked With
Amber at the service desk, Brian Braak
January 03, 2018
Awesome New VW Lease Experience I just leased a new VW GTI and had a very good experience at Lithia VW in Des Moines. Brian Braak was my salesperson and he made the entire process a I just leased a new VW GTI and had a very good experience at Lithia VW in Des Moines. Brian Braak was my salesperson and he made the entire process a real pleasure. He displays relaxed confidence and great product knowledge and enthusiasm. Brian is a credit to the dealership and to the Automobile Sales profession. Brian always had a sense of humor to go along with being helpful through the process, making my investment of time in researching and test-driving seem perfectly acceptable. All other dealership employees were welcoming and helpful each time I came to the dealership. I am excited to be driving a great new car and am looking forward to great service moving ahead. Thank you Brian and Lithia VW in Des Moines! More
by Rob L.
Employees Worked With
Chris Cameron, Brian Braak, Thomas Clyce, Scott Landreth
December 27, 2017
Always Shop with Brian Brian is my go to guy for cars! He listens to what I need and helps me find the right car for the right price. I have trusted Brian to help me lease 4 Brian is my go to guy for cars! He listens to what I need and helps me find the right car for the right price. I have trusted Brian to help me lease 4 cars over the years, and I will send everyone I know to work with him. More
by MrsVW
Employees Worked With
Brian Braak
