Lithia Volkswagen of Des Moines

Made a call, got a quick response, made deal over phone. Deal was acceptable, delivery was a little complicated because car was coming from Houston during hurricane, I was kept aware of delivery progress, pi Deal was acceptable, delivery was a little complicated because car was coming from Houston during hurricane, I was kept aware of delivery progress, pickup was arranged to fit my schedule because I was coming from Kansas City, car was ready as promised. Have had the car for a week. Homelite system does not work. Have followed manual directions, have viewed internet videos, have talked to Audi techs, have talked to Homelite techs. All suggestions have failed. Have made an appointment ( 9/20) with local Audi dealer to inspect Homelite system to see if it is receiving signals. More

Good Dealership that could use more finance managers I had a great experience buying a used vehicle from this dealership. The main reason was Vince. He answered all my questions and made sure to welcom I had a great experience buying a used vehicle from this dealership. The main reason was Vince. He answered all my questions and made sure to welcome me in the parking lot as I had driven down from Minnesota after seeing the car online. Vince even mailed me the spare keys that the previous owner mailed in. The only issue I had was the wait to get the paperwork signed. It seemed as though they didnt have enough finance managers to deal with the amount of sales that day. Once we got to the finance manager Thomas did a great job having the paperwork ready and explaining everything about buying a car in one state and titling in another. More

Very pleasant staff. Fast Minimal wait time and good express The staff was very friendly and professional Minimal wait time sand no gouging. Had a nice conversation with everyone and they did not seem to be The staff was very friendly and professional Minimal wait time sand no gouging. Had a nice conversation with everyone and they did not seem to be in a hurry More

TDI Emission Service My 2014 VW Jetta TDI was the first vehicle to receive the TDI emission service at Lithia. I was kept informed about having to replace an oxygen sensor My 2014 VW Jetta TDI was the first vehicle to receive the TDI emission service at Lithia. I was kept informed about having to replace an oxygen sensor which failed during the emission service. I was then notified the next day when my Jetta was ready to pick up. I was given a shuttle ride home, but was already in the area the next day so I picked up my Jetta at that time. More

Excellent Service Experience Took my car in for an oil change and tire rotation. Service was completed earlier than expected and cost estimate was spot on. Ride from and to dealer Took my car in for an oil change and tire rotation. Service was completed earlier than expected and cost estimate was spot on. Ride from and to dealership was timely and pleasant. Would highly recommend others to have their vehicles serviced here. More

Profesional, No preassure, Happy Customer Brian Braack is the most patient sales person I have ever worked with. He listened, answered all my questions, and provided options but never pressur Brian Braack is the most patient sales person I have ever worked with. He listened, answered all my questions, and provided options but never pressured me. This is the reason I have purchased 2 cars in 3 months from him! I really appreciate the attention provided before and after the sale, thank you Brian for your willingness to address those minor items, for the great deal, and best service. More

Misleading at first but fair in the end. The price on the windshield included discounts if you didn't get 0% financing. It was advertised or at least insinuated that the price included 0% fi The price on the windshield included discounts if you didn't get 0% financing. It was advertised or at least insinuated that the price included 0% financing. In the end, I got 0% financing and the price on the windshield without too much haggling. Lithia wanted to sell cars and I was ready to buy. After reviewing on KBB and TrueCar, it was a fair deal for both sides in the range of average. I left feeling satisfied and a week later still feel the same way. More

Long Term Customer Been dealing with Brian and VW/Audi for 20 years and multiple vehicles. Brian is very professional but still a lot of fun to work with. Car buying s Been dealing with Brian and VW/Audi for 20 years and multiple vehicles. Brian is very professional but still a lot of fun to work with. Car buying should be fun and Brian makes sure the experience doesn't detract from the excitement of getting a new ride. His follow up is great. More

The best possible experience I've worked with Brian for many years, and trust him enough that I ordered a vehicle from him from Minneapolis, without seeing or test driving it, get I've worked with Brian for many years, and trust him enough that I ordered a vehicle from him from Minneapolis, without seeing or test driving it, getting most of the info by text message. There was never any pressure, just good information and advice based on knowing what was important to me. His experience and knowledge are so obvious in how easy and seamless he makes the buying experience. I've spent half days at other dealerships buying a car. With Brian, he had everything ready ahead of time so I could go in, sign the papers and walk out in less than an hour. Incredible service! More

Excellent! His reply is prompt and I could buy the car smoothly. I recommend my friends him as a good dealer and good person. Thank you again! His reply is prompt and I could buy the car smoothly. I recommend my friends him as a good dealer and good person. Thank you again! More