Lithia Volkswagen of Des Moines

Service Serviced promptly and completely. No issues with the quality and scope of work. Shuttle driver was prompt and professional. Everyone was profession Serviced promptly and completely. No issues with the quality and scope of work. Shuttle driver was prompt and professional. Everyone was professional and willing to accommodate my needs. More

Car Purchase after TDI turn-in The return of my Passat TDI went through easily at my appt and then I worked with Brian to look at a replacement Passat TSI. Low pressure sales, will The return of my Passat TDI went through easily at my appt and then I worked with Brian to look at a replacement Passat TSI. Low pressure sales, willing to wait patiently a few weeks allowing me to test drive both new and certified pre-owned vehicles. I finally found the right choice for me which was inbound to the dealership and he was able to get it held for me until arrival. More

Excellent as always! Love this place! They always make you feel like family around there! Everyone is awesome and helpful. They even gave me a rose and candy since it was Valentine's week! They always make you feel like family around there! Everyone is awesome and helpful. They even gave me a rose and candy since it was Valentine's week! More

New Car Purchase The buying process was quick and smooth. The car was from another dealership and when I arrived it did not have the mudflaps that were part of the dea The buying process was quick and smooth. The car was from another dealership and when I arrived it did not have the mudflaps that were part of the deal. Dennis arranged for the car to be picked up from my house and re-delivered once the installation was complete which saved me a lot of time. This is the second passat I have purchased from Lithia. More

Buying new car Appreciated salesman Alexs! 2nd time buying a car from him! Easy to work with! Liked the finance mgr too! Very personalable! Got the lifetime oil Appreciated salesman Alexs! 2nd time buying a car from him! Easy to work with! Liked the finance mgr too! Very personalable! Got the lifetime oil changes and special car coating he recommended! More

Service appointment The service I received was excellent. Staff was knowledgeable and extremely courteous. I will definitely return to this dealership for all of my servi The service I received was excellent. Staff was knowledgeable and extremely courteous. I will definitely return to this dealership for all of my service needs. More

Service for 2013 Beetle I brought my wife's 2013 VW Bug in for 40k mile service. I was warmly greeted. Service mgr was prepared for my visit having reviewed our records befo I brought my wife's 2013 VW Bug in for 40k mile service. I was warmly greeted. Service mgr was prepared for my visit having reviewed our records beforehand. He did an excellent job explaining what was needed, kept me informed of other potential needs and spelled out costs of any future work. The waiting area was open, bright and clean. More

New Car Purchase and Service Dept Alex was amazing - knowledgable, informative, knew his product well, able to explain details, respectful of what was important to my husband and mysel Alex was amazing - knowledgable, informative, knew his product well, able to explain details, respectful of what was important to my husband and myself. He arranged everything needed to make this process go as quickly as possible. This is the second car purchased from Lithia. This service department is quick and efficient, Alisa is thorough and explains everything! More

Service The dealership was SO helpful and nice when I went in to service my Jetta! I would definitely recommend them because their service is superior! The dealership was SO helpful and nice when I went in to service my Jetta! I would definitely recommend them because their service is superior! More