Lithia Volkswagen of Des Moines

Fast and friendly! The staff was very friendly and helpful. They immediately approached me as I arrived ready to help with whatever I needed. They made me feel welcome w The staff was very friendly and helpful. They immediately approached me as I arrived ready to help with whatever I needed. They made me feel welcome while I waited and kept me updated on their progress. The service was fast. I was very impressed. Thanks! More

Friendly people Excellent service and great personnel Appointment was met and shuttled back and forth to my home. Told what the technicians found and ok the problems Excellent service and great personnel Appointment was met and shuttled back and forth to my home. Told what the technicians found and ok the problems with me before doing them besides the ones that I went in for and the cost of the problems they discovered. I appreciated that very much. More

Needed head-lights adjusted. $90.00 and 2-hours later. While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust the headlights. I pulled into Lithia VW to request assistance. $90.00 and 2-hours later I was back on the road. That night while driving, the headlights were so over adjusted they shined up into the sky and trees. Rather than show me how to adjust my headlights, which I since learned is an easy 5-minute fix with the right tool (Allen-tool/6mm hex bit) - the Lithia Service department took 2-hours and charged me $90.00. Talk about highway robbery! Clearly the service department of this dealership is out of sync with customers and customer need. More

Great Experience All the team at Audi goes out of their way to cater to their customers and provide the optimal experience when purchasing a new vehicle. All the team at Audi goes out of their way to cater to their customers and provide the optimal experience when purchasing a new vehicle. More

Great Customer Service I was very happy with the service i received from Dennis. He understood what i needed to accomplish in trading in my current vehicle and made sure th I was very happy with the service i received from Dennis. He understood what i needed to accomplish in trading in my current vehicle and made sure that we could achieve that goal with a new car. Thanks again for the great customer service!! Quick and efficient all the way!! More

Excellent sales service Aleks did a superb job of understanding our needs and helping us find the right vehicle. He also thoroughly explained the feature of car and helped Aleks did a superb job of understanding our needs and helping us find the right vehicle. He also thoroughly explained the feature of car and helped us understand the technology. More

Enlightening Dwayne was very easy to work with. He wasn't pushy and he knew what I was wanting. I had actually met him on another visit in the dealership and I lik Dwayne was very easy to work with. He wasn't pushy and he knew what I was wanting. I had actually met him on another visit in the dealership and I liked him then, so I made sure I asked for him when I went in to get my new car. More

excellent so far Very pleased the the overall experience at this dealership. Came to just check out the Jetta inventory and walked away with a new car. Happy with th Very pleased the the overall experience at this dealership. Came to just check out the Jetta inventory and walked away with a new car. Happy with the first impression of the dealership, everyone seemed very friendly. More

none pressured Nice to have salesman not pressing a sale to the point of me walking away. Very Pleased with Alex and contacting me later with a text. Nice to have salesman not pressing a sale to the point of me walking away. Very Pleased with Alex and contacting me later with a text. More

Great car buying experiance. Dennis is one of the best sales person I have dealt with. He listened to my thoughts and what I wanted in a car. I would recommend Lithia and Denn Dennis is one of the best sales person I have dealt with. He listened to my thoughts and what I wanted in a car. I would recommend Lithia and Dennis to anyone looking for a VW. More