Lithia Volkswagen of Des Moines

Great experience with Lithia Volkswagen service I continue to be very happy with the service provided by Lithia Volkswagen of Des Moines. Alisa and the other members of the service team are friendly I continue to be very happy with the service provided by Lithia Volkswagen of Des Moines. Alisa and the other members of the service team are friendly, helpful and knowledgeable, and I trust them to give me an honest appraisal of the condition of my Tiguan. I feel that, by having my vehicle serviced at Lithia Volkswagen, I can have confidence in its reliability and performance. More

Great buying expirience Alex was great. Professional, honest and truly knowledgeable about your vehicles. I love my new Tiguan. So fun to drive has every accessory I wanted a Alex was great. Professional, honest and truly knowledgeable about your vehicles. I love my new Tiguan. So fun to drive has every accessory I wanted at a great price. More

2016 Passat SE Lease I recently signed up for my 2nd lease with Lithia Volkswagen of Des Moines. The staff are professional, courteous, hard working, and willing to find I recently signed up for my 2nd lease with Lithia Volkswagen of Des Moines. The staff are professional, courteous, hard working, and willing to find solutions that make your car buying experience the best it can be. I'm definitely a satisfied and happy customer. I look forward to continuing this relationship for years to come... More

VW DM rules! I've been in business with Lithia VW Des Moines for fours year and I'm now driving my third car, a 2016 Passat. I couldn't be happier with my new car. I've been in business with Lithia VW Des Moines for fours year and I'm now driving my third car, a 2016 Passat. I couldn't be happier with my new car. I worked with an outstanding salesman, Aziz AbuSharkh, for about four months before I agreed to buy my beautiful car. Thanks for your patience, Aziz! He is an intelligent guy and a great salesman to work with. Payed it out flat for me each time we visited and got to know him a little personally. Wouldn't change the experience and loving to drive again! More

Bought a new Jetta today Dennis Gilly was my salesman and he did a wonderful job today selling me my new car. He was very informative, fun and knowledgable. I have had other e Dennis Gilly was my salesman and he did a wonderful job today selling me my new car. He was very informative, fun and knowledgable. I have had other experiences buying a new car from other dealerships and this by far surpassed any experience I've had. Would highly recommend anyone buying a new car from here! You rock! More

very nice knew exactly what to do to fix my car in minutes The nicest people at a dealership I've delt with a lot of dealerships this was the only one who is normal professional not fake salesman and service m The nicest people at a dealership I've delt with a lot of dealerships this was the only one who is normal professional not fake salesman and service men they fixed my car in just a few minutes knew exactly how to fix my head light after being installed wrong somewhere else More

Purchase Aziz did very well in all aspects of purchasing the car. I would definitely recommend him to others and would love to purchase from him in the future. Aziz did very well in all aspects of purchasing the car. I would definitely recommend him to others and would love to purchase from him in the future. Just like to also say thanks to Randy in finance very professional. More

Tanked my Credit Score The car buying experience was good excluding the financial side. The only complaint that I have is that the financial department ran at least seven (7 The car buying experience was good excluding the financial side. The only complaint that I have is that the financial department ran at least seven (7), yes seven, separate loan hard inquiries for my credit. That dropped my overall credit scores from 84 to 103 points depending on the bureau. I have seen this complaint submitted in reviews for Lithia in the past. If you come to Lithia be sure to ask who and how they are submitting loan requests! More

Pathetic service When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a l When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a loaner vehicle to drive while our car sat on their lot waiting to be repaired. When the turbocharger went out for the second time, we were preparing to go out of town for Thanksgiving. I asked about a loaner vehicle and they told me that it was their policy not to offer loaner vehicle until our car was inspected by their mechanic. Our car sat on the lot for a week and we missed our vacation. I will drive out of state to find a better dealership who will, in fact, take care of their customer after the sale. More

Easy Car Buying Experience Aziz and the other employees are Lithia Volkswagen were friendly and helpful! Buying a car for me is always a little uncomfortable, but Aziz and his m Aziz and the other employees are Lithia Volkswagen were friendly and helpful! Buying a car for me is always a little uncomfortable, but Aziz and his manager helped to make the process as painless as possible. My mom and I really appreciated their patience and help. Would definitely recommend. More