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Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,726 reviews
March 15, 2016
Friendly experience Aziz was pressure free, engaging, and seemed genuinely real. I was disappointed to not get the price down to a more fair market price and finalizing t Aziz was pressure free, engaging, and seemed genuinely real. I was disappointed to not get the price down to a more fair market price and finalizing the purchase took a little bit longer than I'm used to with other dealerships, but everyone, especially Aziz, was friendly and outgoing and made the wait more reassuring. More
by Anonymous
Employees Worked With
Aziz Sharkh
March 14, 2016
Recalls I had two recalls taken care of in one visit and I was pleased. My checkup was also completed and the car was washed in a reasonable amount of time. T I had two recalls taken care of in one visit and I was pleased. My checkup was also completed and the car was washed in a reasonable amount of time. The service rep was very helpful. More
by deb313
Employees Worked With
Dennis Christie
March 12, 2016
service Was given an appointment within a day. Fast, friendly and a great job at a great price. I will be returning for more service work. Was given an appointment within a day. Fast, friendly and a great job at a great price. I will be returning for more service work. More
by kkuenn
Employees Worked With
Alisa Romick
March 03, 2016
Nic Poulisse -- EXCELLENT Nic Poulisse listened carefully to our needs and prompty found the perfect vehicle for us. He offered to let us drive it home for the evening. We de Nic Poulisse listened carefully to our needs and prompty found the perfect vehicle for us. He offered to let us drive it home for the evening. We declined, but bought it the next day because the test drive had been faultless. When we got it home the night of the purchase, it was running ragged. It seemed to be missing. We let Nick know the following day and he had us bring it in the next day. The Lithia VW mechanic who also specialized in Fords, looked over our Ford Escape and replaced all the spark plugs, a coil pack, and gave it another tune up where upon it ran perfectly again. Lithia charged nothing because, they said, it happened the same day we bought it. We appreciate the fairmindedness in the proper resolution of this problem. We also appreciated the loaner VW Jetta with the push button ignition that Nic supplied us with while our Vehicle was being repaired. We came in several times and Nic cheerfully came in when we needed him, even during his days off, always pleased to see us and eager to be of service. He is blessed with a workplace where everyone appears to willingly help each other out with the same cheerfullness creating a team mentality where everyone, including the customer, benefits in the resulting stress free environment. It seems clear that Lithia VW of Des Moines recognizes, appreciates and hires only those who genuinely ENJOY being of SERVICE. In today's pushy, self centered world of business, Lithia Volkswagen of Des Moines is a refreshingly old fashioned, contientious breath of fresh air and Nic Poulisse is a prime example of the earnest, efficient, friendly service that makes Litha VW of Des Moines a dealership worth returning to again and again. More
by Content In Our SUV
Employees Worked With
Everyone involved with the service and finance of our car was of matching good will and efficiency., Nic Poulisse
March 01, 2016
A pleasure The key to a good buying experience is finding a sales representative who does a good job of listening. From the first phone call to through to the se The key to a good buying experience is finding a sales representative who does a good job of listening. From the first phone call to through to the second and final visit, Roger treated me with the utmost respect and listened to my story about why I needed a new car. There was some down time during our paperwork process, when I got a chance to listen to him tell his story a little bit, and it was a pleasure getting to know him. I also appreciate the extra effort from our finance pro Chris. Thank you Roger & Chris. More
by kt
Employees Worked With
Chris Cameron, Roger Froehle
February 28, 2016
Great! Brian was really great to work with. Excellent customer service. Really happy with my new Jetta. Very easy and pleasant purchase experience. Would Brian was really great to work with. Excellent customer service. Really happy with my new Jetta. Very easy and pleasant purchase experience. Would defiantly recommend. More
by PaulJudd
Employees Worked With
Brian Braak
February 28, 2016
My experience buying my Jetta was fantastic! Dennis was so helpful. I am so thankful that was there to help me buy my car! He is very knowledgeable and honest! I wi buying my Jetta was fantastic! Dennis was so helpful. I am so thankful that was there to help me buy my car! He is very knowledgeable and honest! I will definitely recommend him to our friends and family. More
by Cam92509
Employees Worked With
Dennis Gilley
January 28, 2016
AWESOMENESS!!! Thank You Dwayne and Chris Dwayne was and has been just AWESOME in helping me get into a good vehicle. Chris was instrumental in this great success, as well. I know salespersons Dwayne was and has been just AWESOME in helping me get into a good vehicle. Chris was instrumental in this great success, as well. I know salespersons jobs are to "get it sold", but I believe they worked hard to make it happen when they could have given up and moved on to someone who required less work. They were both very professional, were quite personable and were great at helping me to feel assured that they were on their jobs and knew how to get things done - and they got things done. Because of my AWESOME experience at Lithia has inspired me to bring my family and friends who are in the market for a car so they have an opportunity to enjoy kind of car buying I experienced at Lithia. I have a couple of items on the which need repair, attention or explaining. I will be taking my vehicle in to have those corrected and I am counting on Service to continue in this wonderful car buying experience. ?? Kimberley Myles Happy Routan Owner More
by PicsnPoetry50
Employees Worked With
Chris Cameron, Dwayne Hill
January 18, 2016
Purchased a nice used Passat We were in the market for a used Passat. They have a nice selection of good used VWs and Lithia were able to work with us to find something we liked We were in the market for a used Passat. They have a nice selection of good used VWs and Lithia were able to work with us to find something we liked and could afford. More
by Passat owner
Employees Worked With
Nic Poulisse
January 17, 2016
No BS My husband and I were looking for a nice used SUV/Crossover vehicle for our family. Nic did great showing us the vehicles that met our requirements. T My husband and I were looking for a nice used SUV/Crossover vehicle for our family. Nic did great showing us the vehicles that met our requirements. There was no extra BS with Nic. He didn't try to sell us something that we weren't even remotely interested in. Nor did he pressure us into something we weren't 100% sure about. Nic was awesome & I would recommend him to anyone and will be definitely going back to see him!! More
by MajestyD
Employees Worked With
Nic Poulisse
